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Astea Alliance Logo

Astea Alliance

3.8
(27)

Write a review

Field Service Management & Mobile Workforce Solutions

(5)

Astea Alliance Pricing, Features, Reviews and Alternatives

Astea Alliance FAQs

Q. What type of pricing plans does Astea Alliance offer?

Astea Alliance has the following pricing plans:
Pricing model: One Time License

These products have better value for money


Q. Who are the typical users of Astea Alliance?

Astea Alliance has the following typical customers:
Large Enterprises, Mid Size Business


Q. What languages does Astea Alliance support?

Astea Alliance supports the following languages:
Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Thai


Q. Does Astea Alliance support mobile devices?

Astea Alliance supports the following devices:
Android, iPad, iPhone


Q. Does Astea Alliance offer an API?

Yes, Astea Alliance has an API available for use.


Q. What other apps does Astea Alliance integrate with?

Astea Alliance integrates with the following applications:
Webex, Salesforce Marketing Cloud, QuickBooks Online Advanced, Dynamics 365, SAP Business One, Avaya Experience Platform, Dynamics 365 Business Central, JD Edwards EnterpriseOne, Vertex


Q. What level of support does Astea Alliance offer?

Astea Alliance offers the following support options:
Knowledge Base, Phone Support, Email/Help Desk

Astea Alliance product overview

What is Astea Alliance?

Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended to streamline and improve management of field service activities - via cloud or on-premise.

Key benefits of using Astea Alliance

• Improve Productivity - Eliminate Paperwork; Optimize Resource Planning; Improve Dispatcher to Technician Ratio
• Increase Revenues - Accelerate Invoicing; Complete more jobs/day
• Reduce Costs – reduce inventory costs; reduce travel/fuel expenses; minimize/eliminate SLA penalties
• Drive Competitive Differentiation - Improve Customer/Employee Satisfaction & Retention; Enhance you Brand/Image
• Drive Continuous Improvement & Quality - Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR…); Work connected & disconnected

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Phone Support
Email/Help Desk

Training options

Videos

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Starting from

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Astea Alliance pricing information

Value for money

3.8

/5

27

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Astea Alliance features

Functionality

4.1

/5

27

Total features

6

7 categories

Most valued features by users

API
Access Controls/Permissions
Real Time Reporting
Contractor Management
GPS
Technician Management

Astea Alliance users reviews

Overall Rating

3.8

/5

27

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.46/10
Rating distribution

5

4

3

2

1

4

16

6

0

1

Pros
There are many features we have yet to take advantage of since we implemented. The capability and flexibility is what I like most.
Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.
They have always been able to help us quickly, and resolve any issues we have had.
Cons
The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly.
Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment.
Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.

Overall rating contenders

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