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Yonyx

4.7
(232)

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Decision tree driven Interactive guides for customer service

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Yonyx Pricing, Features, Reviews and Alternatives

Yonyx FAQs

Q. What type of pricing plans does Yonyx offer?

Yonyx has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Yonyx?

Yonyx has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Yonyx support?

Yonyx supports the following languages:
Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Thai


Q. Does Yonyx support mobile devices?

Yonyx supports the following devices:
Android


Q. Does Yonyx offer an API?

Yes, Yonyx has an API available for use.


Q. What other apps does Yonyx integrate with?

Yonyx integrates with the following applications:
Salesforce Service Cloud, Oracle Service, NetSuite, Oracle B2C Service, Freshdesk, ServiceNow, Zendesk Suite


Q. What level of support does Yonyx offer?

Yonyx offers the following support options:
Phone Support, Chat, 24/7 (Live rep)

Yonyx product overview

What is Yonyx?

PROBLEM:

Key benefits of using Yonyx

1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Live Online

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Yonyx pricing information

Value for money

4.7

/5

232

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Yonyx features

Functionality

4.7

/5

232

Total features

34

9 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Email Management
Access Controls/Permissions
Call Center Management
Cataloging/Categorization
Collaboration Tools

Yonyx users reviews

Overall Rating

4.7

/5

232

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.11/10
Rating distribution

5

4

3

2

1

177

49

6

0

0

Pros
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
Easy to use and it is used friendly, best customer service , Worth for every penny.
Cons
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.
I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.
The settings menu is a bit confusing, I always have to click around to find what I am looking for.

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