Cloud Business Apps

Communications


GetFeedback VS UserVoice How do they Compare?

By Diana Berryman, 16 July 2014

The customer is always right is a great business philosophy for most business models out there. But how do you know what your customers want? By all means ask your questions and receive feedback on your social media accounts, but how many people will actually see them? It could be time to up your game and take advantage of the great online tools and apps that are available. Creating branded customer service and real-time customer support is the way to go. Collating customer feedback, offering immediate, online support services and continuously measuring the results is the new, cool kid on the block! (more…)


What, share it? That’s right. For information to be of real value, it must be made available to people when they need it. Silo mentality is a recipe for extinction in today’s fast-moving business world. But even if information is power, that power has to be used correctly. Think ‘bionic’ or ‘laser-focused’, but think also about a system to share information according to your rules – a system that then works by itself for a project or process without you having to constantly intervene. (more…)


How digital is your company? Before trying to answer that question, it’s best to understand what ‘digital’ means – and therefore what a ‘digital transformation’ really is. ‘Digital’ is the use of technology to help people use information. But one PC on its own or even per person does not make a company ‘digital’, if there is no good digital interaction between those persons. What collaboration software can do is to link all those pockets of ‘digital’ and power a digital transformation. (more…)


Let your customers help themselves. Create a knowledge base and take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It's cheap, easy and, if done correctly, can actually save you money. What are you waiting for? (more…)


Can Oktopost Catch Up to Hootsuite?

By Jennifer Riggins, 26 June 2014

We know that there is too much information out there. It'd be impossible for even a speed reader to process everything flowing through your Twitter or Facebook feeds. Imagine trying to process all your socials. What if you were a social media manager or community manager juggling several accounts across several networks, all with divergent focuses or locations? In our struggle to keep tabs on everything, social media marketing tools are no longer just the way we automate the sharing of our message across various social networks. These social media apps have become the maestros looking to curate and direct that content into musically smooth streams. (more…)



Social Media Greats on Twitter

By Diana Berryman, 23 June 2014

So who to follow on Twitter? There are just so many great Social Media greats out there but who are the current top dogs? Following the people who have cracked the social media code can only help you, right? These guys are the best of the best. They give insightful advice and share great hints and tips. Keeping a close eye on what they do and emulating their style is a tremendous way to improve your social media marketing efforts. If you own a business and you don’t already follow some, if not all, of these guys then I suggest you get on it! (more…)


Why You Need an Email Marketing Software

By Diana Berryman, 19 June 2014

Email marketing is sending out an email to your email contacts with a promotional message. One of the big guns of online marketing, email marketing campaigns are a simple yet effective way to reach out to specifically targeted customers. Email marketing software has a ton of benefits. (more…)


How to Create a Business that Fulfills a Need

By Jennifer Riggins, 13 June 2014

Keeping in touch with your clients. This is definitely what you want to do, but you don't often have time to do. Thank goodness for email. And with SendinBlue and other email marketing software, you are able to automate and track much of your customer communications. This is why Armand Thiberge started SendinBlue, to ease the growing of his own business. We've found the best businesses tend to be created to solve an entrepreneur's own challenges. So let's jump right in and find out how Armand created a business to solve yours! (more…)


We've already talked about the continued increasing urgency to provide fantastic customer support now. There's no excuse. It's not something extra you offer to premium clients. No matter your business, if you don't offer top-notch customer support at every stage of interaction, your business is doomed to fail. We're convinced that trend will only continue. And we're not the only ones. More and more investors and stockholders are investing more and more money on their bets on the future of customer service. That's why it came to no surprise when TeamSupport customer support software announced this Wednesday that it had raised $1.25 million in funding to help grow its sales, marketing and own internal customer support team. (more…)


Effective project management comes down to your ability to plan, assign, monitor, and measure all aspects of the work your team performs. Factor in the pressure of your budget on top of the demand for high quality outcomes and it becomes clear that the project management app you choose can have a dramatic effect on your business - and your bottom line. (more…)