Communications


Why a virtual call center might be the answer

By Suzie Blaszkiewicz, 10 February 2015

Like many other business processes, call centers aren’t tethered to a physical location. In-house call centers are generally for businesses with a low volume of calls (more…)


How to Sell More by Fixing one Detail in Your Growing Companies Emails

By Diana Berryman, 7 January 2015

If you don’t consider your email signature to be important then think again. It is such a small thing but it can make the biggest impact in your marketing strategy. Learn how to sell more by optimizing your email signature. Your email marketing campaign can be worth so much more by simply considering your signature important enough to dedicate some time to. (more…)


How to Use RingCentral Meetings to Manage your Distributed Tech Team

By RingCentral, 24 December 2014

Share screens and documents, as if you were all in the same place. If you have a team whose members are often working at various sites, or from home, it can be hard to get everyone together to touch base and make sure everyone is on the same page. (more…)


Three Must-Have Small Business Apps for Your Smartphone This Holiday Season

By Todd Spear, 1 December 2014

A new iPhone 6 Plus or Samsung Galaxy Note 4 is probably on your wish list, or the list of someone in your life. And while teenagers love them to take selfies, you'll love them for how helpful their small business apps can be for your business? (more…)


Why Small Businesses Need to Get Customer Obsessed

By Christophe Primault, 23 November 2014

Having the customer in mind is not enough for small businesses to compete, they need to be customer-obsessed. So what does that mean? Many companies call themselves "customer-centric" and they want very much to fulfill their customer's needs. However, now that we are living the "age of the customer," according to Forrester Research Inc., it is not enough to follow the traditional principle of "the customer is always right." Read on and learn about the four pillars of customer obsessed companies. (more…)



The Top Ten Essential Apps for Start-ups

By Todd Spear, 7 October 2014

The story of your start-up begins with a great idea. Thankfully, nurturing and developing the idea is often the hardest part. After you've survived the agony and the ecstasy of first envisioning, then selling your start-up idea to yourself and others, the actual work can begin. And it's then that a carefully selected arsenal of apps becomes your best friend. (more…)


The Surefire Way to Create the Perfect Knowledge Base

By Niamh Lynch, 30 September 2014

Knowledge bases. Yeah, I hear ya. It’s not the most exciting part of your business, is it? People don’t rave about knowledge bases on Twitter, or center their purchasing decisions on how good your FAQ is, but don’t make the mistake that other businesses do. Just because it’s not the sexiest side of help desk software doesn’t mean that it’s worth skipping or doing the minimum required. Building a good knowledge base is essential to the long-term maintenance of your brand. Sure, it’s probably not going to set anyone’s soul on fire, but a good experience with a slick knowledge base and the understanding that it’s a great place to look for answers or even inspiration goes a long, long way towards cementing your brand as a great bet in the minds of your clients (and in saving your customer success team time and money by automating the answering of those simpler questions.) (more…)


15 Questions to Avoid Social Media Horror Stories

By Christophe Primault, 4 September 2014

Many horror stories have arisen about people posting inappropriate content to social media, leading to negative backlashes to their businesses. As a business, not only is it important to understand who is participating in social media on behalf of your company but also to know how it is being used. In this post, we discuss the need, no matter what's the size of your business, for a corporate social media policy and the procedures to put in place in order to control the flow of information being released in social media. And then we talk about social media marketing software that can help you manage it all. (more…)


Your Live Chat isn’t Perfect, but it Could Be

By Niamh Lynch, 29 August 2014

You've decided that live chat software will be a great addition to your customer service offering. Well done, you've made the right choice. Doing something, though, isn't the same as doing something well. Here are our best ideas for taking your live chat from average to outstanding. (more…)


Five Workforce Management Apps To Bring You a Little Extra ‘Zen’

By Todd Spear, 7 August 2014

The best apps are the ones that most adequately address the most aggravating tasks. And one of the most draining tasks in any business is workforce management. If you have a service team out making calls, in person or otherwise, you know just how dynamic and challenging it is to keep your team members on-task and on-time. If you’ve been in the field service management business for a long time, you know just how confusing the process used to be, back when it was a heaping mess of mobile phone calls and wrong directions. (more…)