Customer Management / CRM

Metrics that matter: financial reporting for your service business

By Nicki Violetti, 13 February 2015

How much money does your business bring in each month? Considering that revenue is a metric that most business owners follow closely, chances are that you can answer this question within a few hundred dollars of the actual amount. (more…)

When to separate social media marketing from social CRM

By Suzie Blaszkiewicz, 30 January 2015

Using social media to market a brand can be tricky, and it only gets more complicated when social CRM enters the picture. Once a social media presence has been established (more…)

12 CRMs with native iOS & Android apps

By Jimmy Flores, 15 January 2015

CRMs with iPhone & Android apps We have gone ahead and curated a list of the top 12 CRMs listed on GetApp with native iOS & Android apps. There are solutions here for every business size, from solo-preneur to startup to full blown enterprise CRMs. (more…)

Lead management for anyone starting a business

By Todd Spear, 15 January 2015

When starting a small business, you might not think it's important to manage the few leads you have, at first. This is a common misconception. The thinking is: "I'll deal with it later." But you're hurting your fledgling business when you look at it that way. (more…)

2014’s Most Popular CRM Tweets

By James Clifton, 8 January 2015

Another year has come to a close and it’s time to look back and see what the most popular CRM tweets of 2014 were. (more…)

Steps in turning potential customers into paying customers. [how-to]

By Peggy Emch, 26 December 2014

Starting a business is easier when you stay on top of your leads and turn potential customers into paying customers. The internet has given us the new ability to track large amounts of data over time and compare it within that tracking system. With these applications, organizations are becoming more efficient and profitable by recognizing trends and streamlining their business processes. With these benefits, nearly everybody’s tracking something: Employee schedules, client appointments, attendance, inventory, time, customers, tasks, location, classroom data, or any of another hundred possibilities. (more…)

GetData [infographic] Top 25 CRM Software Ordered by Integrations on GetApp

By Jimmy Flores, 23 December 2014

Customer Relationship Management Here at GetApp we are serious about CRMs and how they can help small business owners achieve great things. We’ve taken a list of the Top 25 CRMs on the GetApp website and ordered them by the number of integrations available to make this nifty Infographic. (more…)

Why Small Businesses Need to Get Customer Obsessed

By Christophe Primault, 23 November 2014

Having the customer in mind is not enough for small businesses to compete, they need to be customer-obsessed. So what does that mean? Many companies call themselves "customer-centric" and they want very much to fulfill their customer's needs. However, now that we are living the "age of the customer," according to Forrester Research Inc., it is not enough to follow the traditional principle of "the customer is always right." Read on and learn about the four pillars of customer obsessed companies. (more…)

Is it Time to Move your Call Center to the Cloud?

By Niamh Lynch, 10 October 2014

You should move your call center to the cloud. Yeah, yeah, I know you've heard it before. Lots of times, even. But you still haven't made the jump. Why is that? I'd guess you feel adrift in the world of cloud computing. You're overwhelmed and confused about the number of tools out there, and by all the vendors absolutely convinced that they're the key to your call center salvation. What if they're wrong? (more…)

Why Aren’t You Having Fun with Your CRM?

By Luke Moreland, 9 October 2014

If not you should be. An executive of a small business recently admitted to me that he was intimidated by his customer relationship management software or CRM. I told him that was not how it was intended to be. CRMs are meant to be FUN! The pleasure of organizing everything in one place. Order triumphing over chaos. The kind of intense satisfaction you can get from arranging your sock drawer. All those neat features to be explored and mastered that save you time, money and energy. That's FUN! (more…)