Cloud Business Apps

Customer Management / CRM


Your business is growing, and your users need help. As the numbers increase, it becomes obvious that you could do with a little auxiliary automation. But who are your end users? Depending on your business, they could be your customers, clients or your company's own employees, which makes it hard to know what software you actually need. The world of help desks can get complicated quickly. There is talk of external and internal help desks, the difference between help desks and service desks, and once you've made that choice, a multitude of individual apps to choose from. It's confusing. Lots of articles on the subject claim to help you decide between individual tools, help desks and bug trackers and more. But there's a big problem: they assume you're able to make a very clear division between internal and external end users, and give advice based on that assumption. They don't always allow for the fact that you might not know - or suspect that you need a tool for both. (more…)


When you break it down, everything in business is made up of tasks. Whether you’re checking expense reports, making a plan for a new sales promotion, or preparing for an IPO, they're all tasks of one sort or another. Some can be further divided into subtasks (like that initial public offering). Some must be grouped together as processes or as global operations for the individual importance of each task to be appreciated. But whatever its nature, each task must be correctly managed to optimize its contribution to the organization as a whole. (more…)


Do You Really Need a CRM?

By Luke Moreland, 24 July 2014

We all have to start somewhere even if it's just an Excel spreadsheet. The jump to more complex customer relationship management software at first may seem to make life more complicated rather than simpler. You may not have many customer relationships and rely on the power of memory and good old data entry to organize yourself and your business. Do you really need a CRM loaded with special features that your small business may not even use? (more…)


How much time, effort and money do you spend on helping your customers and clients? What if I told you that you could slash all those variables by automating as much as possible? Automation might conjure up ideas of robotic assembly lines like the one in the picture, but that's old school. These days automation is as at home in your office as it was in the factory. Help desk automation is not just within your reach, it's also ripe for the picking. (more…)


Do you send out flurries of emails about jobs to be done – and hope that somebody somewhere is keeping track of them? Does your own inbox fill up with instructions that you can only sort by date or by sender, but never by priority? In either case, you may have realized that it doesn’t take many tasks – handed out or received – before you need something better than just your webmail to organize your work. (more…)



Why Introverts Are Great at Sales

By Jennifer Riggins, 17 July 2014

Full disclaimer, I'm an extreme extrovert. If you want to create one from scratch, to me, it's easy -- put them on stage at age two or three, tapping or singing or whatever it is to get them out there before a child learns to be seen and not heard. But, as much as I'm an extrovert, I've had to learn over the years how to train hundreds of all sorts of personality types, from age 12 to 65, from the States to Spain, to speak in public and to sell themselves, their products, services and their brands. The inspiration for this piece comes from them and it comes from the people I've met from various startups over the years. (more…)


You've heard of the the acronym FOMO, or fear of missing out, right? When people in your company or social circles start using the terms "big data", "warehousing", "business intelligence" and "data mining", and you don't really know what they are talking about, it might just be enough to provoke an acute case of, you guessed it, FOMO. (more…)


Good teamwork, good software, good service

By Luke Moreland, 11 July 2014

A team divided against hundreds or thousands of customers will not fare well. Sure, there might be a commitment to the ideal of teamwork, but in today’s business world good teamwork demands something more. (more…)


If you want to know the answer, and this article isn't your first stop, I wouldn't blame you for feeling a little desperate. If you've asked the question "What's the difference between a service desk and a help desk?", I'm sure you got a whole lot of answers. Even worse, many of them probably seemed completely contradictory. (more…)


If there's something people like to be, it's right. We are proud here at GetApp that we've bet on the right solution for your business productivity and efficiency. Cloud-based business software went from being meant for obscure niches back in 2011 to going fully mainstream, with about 75 percent of all businesses of all sizes improving their return on investment with CRM software, customer support tools, project management trackers, and so much more, all on the go. And, according to Gartner's most recent report on the topic, it's just going to continue to grow. FTW! (more…)