Cloud Business Apps

Customer Service


Do You Really Need a CRM?

By Luke Moreland, 24 July 2014

We all have to start somewhere even if it's just an Excel spreadsheet. The jump to more complex customer relationship management software at first may seem to make life more complicated rather than simpler. You may not have many customer relationships and rely on the power of memory and good old data entry to organize yourself and your business. Do you really need a CRM loaded with special features that your small business may not even use? (more…)


How much time, effort and money do you spend on helping your customers and clients? What if I told you that you could slash all those variables by automating as much as possible? Automation might conjure up ideas of robotic assembly lines like the one in the picture, but that's old school. These days automation is as at home in your office as it was in the factory. Help desk automation is not just within your reach, it's also ripe for the picking. (more…)


GetFeedback VS UserVoice How do they Compare?

By Diana Berryman, 16 July 2014

The customer is always right is a great business philosophy for most business models out there. But how do you know what your customers want? By all means ask your questions and receive feedback on your social media accounts, but how many people will actually see them? It could be time to up your game and take advantage of the great online tools and apps that are available. Creating branded customer service and real-time customer support is the way to go. Collating customer feedback, offering immediate, online support services and continuously measuring the results is the new, cool kid on the block! (more…)


You've heard of the the acronym FOMO, or fear of missing out, right? When people in your company or social circles start using the terms "big data", "warehousing", "business intelligence" and "data mining", and you don't really know what they are talking about, it might just be enough to provoke an acute case of, you guessed it, FOMO. (more…)


Good teamwork, good software, good service

By Luke Moreland, 11 July 2014

A team divided against hundreds or thousands of customers will not fare well. Sure, there might be a commitment to the ideal of teamwork, but in today’s business world good teamwork demands something more. (more…)



Best Marketing Influencers on Twitter

By Diana Berryman, 10 July 2014

Marketing in general, and particularly social media marketing, is taking over the world! Ok so I am slightly biased, being a social media marketer myself, but it is an exciting, ever-changing world of new and inspirational ways to make a success of your business. The very best thing about marketing your business on Twitter is that absolutely anyone can do it! There is so much information out there, millions of blog posts to read. Thousands of great people to mentor you. A billion ideas for you to adapt to suit your own business and to inspire you to imagine brand new ideas. If you are new to marketing and social media it won’t do you any harm at all to learn from the best. I started writing this list with people in mind. The more research I did the more amazing, influential, marketers I came across. This may have to be the first of a series of articles about the people who know their marketing stuff on Twitter. Watch, read and learn folks! (more…)


If you want to know the answer, and this article isn't your first stop, I wouldn't blame you for feeling a little desperate. If you've asked the question "What's the difference between a service desk and a help desk?", I'm sure you got a whole lot of answers. Even worse, many of them probably seemed completely contradictory. (more…)


If there's something people like to be, it's right. We are proud here at GetApp that we've bet on the right solution for your business productivity and efficiency. Cloud-based business software went from being meant for obscure niches back in 2011 to going fully mainstream, with about 75 percent of all businesses of all sizes improving their return on investment with CRM software, customer support tools, project management trackers, and so much more, all on the go. And, according to Gartner's most recent report on the topic, it's just going to continue to grow. FTW! (more…)


Big Data Makes the World Spin

By Jennifer Riggins, 2 July 2014

There are those of us who like guesstimates and making up as we go along. Usually we are not the ones calling the shots. Those big shots are data-aholics. The Gordon Gecko archetype in a three-piece suit isn't the one running the world anymore. It's much more Revenge of the Nerds than Wall Street. These movers and shakers are the big data moguls of the world. If you aren't measuring it, anymore, it doesn't matter -- knowledge is power now more than ever. And it's official, your business intelligence software has become the most important tool your company can have. (more…)


Let your customers help themselves. Create a knowledge base and take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It's cheap, easy and, if done correctly, can actually save you money. What are you waiting for? (more…)