Cloud Business Apps

Customer Service


Your Live Chat isn’t Perfect, but it Could Be

By Niamh Lynch, 29 August 2014

You've decided that live chat software will be a great addition to your customer service offering. Well done, you've made the right choice. Doing something, though, isn't the same as doing something well. Here are our best ideas for taking your live chat from average to outstanding. (more…)


How do YOU Manage your Online Leads?

By Diana Berryman, 12 August 2014

Keeping track of potential online leads and customers is no mean feat, even if you only have a handful. Social listening is a great way to get new leads but then what do you do with them? How do you store their information and contact details? How do you record conversations you have had with them? How do you know when to chase them up to close a sale? (more…)


Social Help Desk: What Does That Even Mean?

By Niamh Lynch, 4 August 2014

The social help desk. Sounds a bit buzzwordy, doesn't it? Up there with "blue sky thinking" and "disrupting" things in the latest incarnation of the word. Unfortunately, it's not a passing fad that you can safely ignore. If you're in the business of customer service, then the social help desk is a fully-fledged part of your world. Ignore it at your peril! (more…)


Live chat – how to do it right

By Niamh Lynch, 4 August 2014

Live chat. It's all the rage, and you may have already decided that it's the right move for your business. If you read my previous post on the subject, you already know why it's a good idea. It amplifies your existing customer support, allowing you to reach more and more varied customers. Not everybody will send an email or call, but most everybody will chat. But that's not all... (more…)


19 Ways Your iPad is a Realtor’s BFF

By Jennifer Riggins, 1 August 2014

Are you spending days rushing around taking clients to homes they have no interest in? Are you rushing back to your office to fumble over paperwork, trying to, negotiate, edit and close deals via attachments? If you have an iPad and aren't integrating it into your day-to-day real estate deals, you're doing yourself a great disservice. We offer you tricks of the trade to close more property and real estate contracts using right from your iPad. (more…)



Your business is growing, and your users need help. As the numbers increase, it becomes obvious that you could do with a little auxiliary automation. But who are your end users? Depending on your business, they could be your customers, clients or your company's own employees, which makes it hard to know what software you actually need. The world of help desks can get complicated quickly. There is talk of external and internal help desks, the difference between help desk and service desk software, and once you've made that choice, a multitude of individual apps to choose from. It's confusing. Lots of articles on the subject claim to help you decide between individual tools, help desks and bug trackers and more. But there's a big problem: they assume you're able to make a very clear division between internal and external end users, and give advice based on that assumption. They don't always allow for the fact that you might not know - or suspect that you need a tool for both. (more…)


Doron Gordon is the CEO of Samanage IT Service Desk Software for risk detection, license management and software inventory. He talks about how the greatest accomplishment any business can achieve is to assemble a fantastic, customer-oriented team. And then creating a fantastic user experience can't hurt either. Without further ado, let's learn the story of Samanage!  (more…)


How to Create and Share Business Content

By Diana Berryman, 28 July 2014

Content Marketing is the buzz-word around town right now. There are a ton of options for content to share but it can seem a bit daunting if it is outside your comfort zone. Don’t be intimidated by the over-confidence of people online, most of us have winged it at some time. Learn as you go along. Find out what works for you and your business. More than likely you will make a few mistakes along the way but as long as you learn from them you will come out a winner! You already have all the tools you need, but maybe you don’t know it yet. If you are passionate about what you sell, you are halfway there. A love of your product or service is a great base to creating amazing content for your content marketing campaign. The next step is to come up with ideas for your content. (more…)


Do You Really Need a CRM?

By Luke Moreland, 24 July 2014

We all have to start somewhere even if it's just an Excel spreadsheet. The jump to more complex customer relationship management software at first may seem to make life more complicated rather than simpler. You may not have many customer relationships and rely on the power of memory and good old data entry to organize yourself and your business. Do you really need a CRM loaded with special features that your small business may not even use? Or should you just stick to those boring cells? (more…)


How much time, effort and money do you spend on helping your customers and clients? What if I told you that you could slash all those variables by automating as much as possible? Automation might conjure up ideas of robotic assembly lines like the one in the picture, but that's old school. These days automation is as at home in your office as it was in the factory. Help desk automation is not just within your reach, it's also ripe for the picking. (more…)