Customer Service


Seven best customer service apps to create lasting customer relationships

By James Thornton, 14 May 2015

A business without customers is like a car without an engine: it's going nowhere. Serving your customers well is the crux of any business, and your ability to deliver on what you promise your customers is what differentiates you from your competitors. (more…)


Why a virtual call center might be the answer

By Suzie Blaszkiewicz, 10 February 2015

Like many other business processes, call centers aren’t tethered to a physical location. In-house call centers are generally for businesses with a low volume of calls (more…)


Apps to Give Your Online Store the Personal Touch

By Diana Berryman, 12 January 2015

Chances are, that whatever you are planning to sell online, you will have a huge turnover of customers. With those big numbers you are going to encounter problems, it is guaranteed. So how should you manage these problems in a timely and professional way to provide the best possible customer service and get those customers telling all their friends how absolutely awesome you are? With the help of some kind folks who have been there themselves, we here at GetApp would like to show you how to start an online store and keep your customers happy. (more…)


Ten Learning Management Systems (LMS) to Help Your Team Deliver More Than ‘Blank Stares’

By Todd Spear, 16 October 2014

More years ago than I'd care to admit, I worked at a certain electronics retailer. The employees there had a pejorative nickname that we assigned to rookies: "blank stares." This was, of course, a reference to the expression on the average new employee's face when an erudite customer came into the store and asked about analog-to-digital converters or capacitors, or some such electronic doodad. Back then, new hires were instructed to "RTFM: read the freakin' manual" to find out how things worked. Fortunately, the learning management system has taken the place of such activities - and brought an end to similar "initiation rites" at businesses across the world. Let's face it, though, whether you sell consumer electronics or serve cupcakes, certain skills and learning are required to deliver your goods or services to customers. (more…)


7 Things Your Customer Service Team Is Probably Doing Wrong

By Stephanie Watson, 15 October 2014

  Customer service is one of the most important aspects of your business. Having good customer service will increase your sales by creating repeat customers and fans of your business. Your job needs to be to exceed the customer's expectations, every time.That is why most business experts always tell you to under promise and over deliver. If you give more than your customers expect, even if a mistake has been made, you'll find that your clients remain happy and continue to be customers. You, as a manager can start with empowering your customer service agents to address customer's issues. What Aspects Of Customer Service Is Your Team Probably Getting Wrong? (more…)



GetApp Customer Service Twitter Chat with Freshdesk and Samanage

By James Clifton, 14 October 2014

GetApp Customer Service Twitter Chat with Samanage and Freshdesk For the third GetApp Twitter Chat we discussed Customer Service with Freshdesk and Samanage. Over the course of an hour we discovered many of the emerging trends in customer service as well as how cloud based software has changed the way customer service is delivered. We also touched on gamification and how it is used to motivate agents and how clients are provided with materials to solve their own problems before having to reach out to an agent. (more…)


Is it Time to Move your Call Center to the Cloud?

By Niamh Lynch, 10 October 2014

You should move your call center to the cloud. Yeah, yeah, I know you've heard it before. Lots of times, even. But you still haven't made the jump. Why is that? I'd guess you feel adrift in the world of cloud computing. You're overwhelmed and confused about the number of tools out there, and by all the vendors absolutely convinced that they're the key to your call center salvation. What if they're wrong? (more…)


Six Powerful Products from Salesforce

By Luke Moreland, 8 October 2014

Salesforce gives your business an array of opportunities for maximizing your team's efficiency to empower your customers. It is the force you need at a time when customers are hyper vigilant for the next thing, constantly on the go, and loud when and where they want to be. (more…)


Are You Among the 56 Percent Without a Small Business CRM?

By Luke Moreland, 7 October 2014

In the SmartCompany 2014 Small Business Technology Survey 56 percent of small to medium-sized enterprises reported being reluctant to use a CRM. The overall trend does still show an increase from 36 percent using CRMs in 2013 to 41 percent in 2014. That indicates that businesses are increasingly harnessing new technology to grow their business. But the question remains: What's holding back the 56 percent of small businesses without a CRM? (more…)


Enterprise Service Management: What You Need to Know

By Niamh Lynch, 3 October 2014

When I sat down to write this article, I was going to call it "Your First Steps in Enterprise Service Management." Then it occurred to me that if people didn't know what Enterprise Service Management actually was, they were hardly going to commit to taking steps in it! So instead, I give you: Enterprise Service Management, what it is, and how it can improve your business. (more…)