Cloud Business Apps

eCommerce


The final week of August 2014 highlighted the news of a cyber attack against a large organization, J.P. Morgan Chase & Co. As government agencies sort through what exactly happened (believing the attack to have originated from Russia,) the public has been reminded of other prominent cyber attacks of late. eBay was hit in an attack in which customer passwords were stolen. Customer credit card data was stolen in a January 2014 cyber attack against U.S. retailer Target. Of course, for those of us in business, these are familiar stories. (more…)


There's no doubt, eCommerce has all but replaced regular wait in line, mall-rat old-school commerce. The global end-customer eCommerce industry is expected to reach one and a half TRILLION dollars this year alone. Whether your store was built online or you're bringing your brick and mortar to the cloud, you need to focus on how that is going to affect your inventory management. Today we pair up with TradeGecko to talk about the techniques you need to optimize and automate your eCommerce Inventory Holding. (more…)


In this third installment of our App Guinea Pig series, I’m looking at apps to help me add eCommerce to my new small business website. The eCommerce apps that you choose for your site is a BIG deal - and I truly don’t know what to expect. (more…)


Four Reasons Apple Pay Might Not Live Up to the Hype

By Todd Spear, 10 September 2014

Amid all the fanfare surrounding the September 9, 2014 announcement of the latest generation of the iPhone (6) and Apple's newest product, the Apple Watch, the real story for many (including us!), Apple Pay, was sandwiched in the middle of the more glamorous revelations. But Apple Pay may be the most audacious new revenue stream to come from Apple Inc. since the death of founder and visionary CEO, Steve Jobs. Apple Pay comes on the heels of an iPhone-related security breach that attracted plenty of negative press for the company. (more…)


You know nothing, Jon Snow. Spending most of my time online, I find it increasingly frustrating that it is so difficult to find products and services on the Internet. Those businesses that actually have websites (trust me many don’t), are difficult to find, impossible to navigate and WHERE are your social sharing buttons??? There is such a desperate need for online marketing tools! (more…)



Your Live Chat isn’t Perfect, but it Could Be

By Niamh Lynch, 29 August 2014

You've decided that live chat software will be a great addition to your customer service offering. Well done, you've made the right choice. Doing something, though, isn't the same as doing something well. Here are our best ideas for taking your live chat from average to outstanding. (more…)


The Top Six App Alternatives to Google Analytics

By Todd Spear, 12 August 2014

The key to getting inside the heads of your customers is, of course, mobile and Web analytics. It nearly goes without saying that you know something about the big names is the analytics game, chiefly Google Analytics. Those names may be the most immediately identifiable, but theirs is certainly not the only game in town. In fact, a wealth of analytics options abound, offering different features and areas of focus to fit different kinds of businesses. (more…)


  eCommerce is BIG business. The high street is still alive and kicking (but for how long?). eCommerce is becoming huge and no wonder. Selling from home with fewer overheads to pay is a win-win for the seller. Browsing your fave shops in the comfort of your own home, wearing your PJs is just perfect for consumers. (more…)


Let your customers help themselves. Create a knowledge base and take the pressure off your customer service resources. The best thing about creating a truly useful knowledge base? It's cheap, easy and, if done correctly, can actually save you money. What are you waiting for? (more…)


Do you constantly have inventory on the brain? Don’t feel bad. It’s perfectly normal. Inventory management comes with a ton of responsibility – and for many, it's a perpetual source of stress! Some kinds of merchandise, such as hardware and cans of Spam, tend to last forever, calling for low inventory turnover. But time sensitive or perishable merchandise can cause major problems if turnover runs too low. But inventory management can be one of the biggest headaches you ever encounter in business. Until now. (more…)