Cloud Business Apps

Operations Management


Do you know what your field technician is doing right now, or why he’s been late to his past three scheduled appointments? Managing offsite employees is notoriously difficult, especially for companies in the service industry that rely on customer referrals to generate new business. Field service management apps are one of the ways that service and repair-based businesses are improving the efficiency and reliability of their offsite technicians. Although specific features vary from app to app, most field service management apps offer tools that managers can use to track the location of their employees, shorten billing cycles, cut down on unnecessary paperwork, and deliver better service overall. As a result, businesses that use field service management apps are able to improve on-time records, deliver better service and generate more referrals from satisfied customers. Below, you’ll find a list of the top five field service management apps on the marketplace today. (more…)


Field service organizations of all kinds understand the business benefits of mobile devices (smartphones, tablets, phablets, etc.) for workers in the field. The benefits of these devices are increased exponentially when they’re paired with mobile, cloud-based field service management applications. The impact of mobility within an enterprise cuts across a variety of areas including: Productivity Profitability Customer satisfaction Business intelligence However, simply purchasing and deploying myriad mobile devices along with an enterprise field service management solution is even more complex than it sounds. To ensure an investment in mobile, field service management reaches its full potential organizations need to prepare the people, processes and systems that will be affected but the new mobile technology. We've established ten first steps that can help ensure that mobile field service solutions reach their business improvement goals. (more…)


Do you send out flurries of emails about jobs to be done – and hope that somebody somewhere is keeping track of them? Does your own inbox fill up with instructions that you can only sort by date or by sender, but never by priority? In either case, you may have realized that it doesn’t take many tasks – handed out or received – before you need something better than just your webmail to organize your work. (more…)


If you want to know the answer, and this article isn't your first stop, I wouldn't blame you for feeling a little desperate. If you've asked the question "What's the difference between a service desk and a help desk?", I'm sure you got a whole lot of answers. Even worse, many of them probably seemed completely contradictory. (more…)


No matter what type of business you're in, implementing an Enterprise Resource Planning (ERP) solution is a critical project that must be taken seriously. From concerns about cost and demonstrating ROI, to practical considerations about who will manage the process at your company, ERP implementation efforts require commitment by a project team and support by business leaders to ensure success. There's no getting around the fact that enterprise resource planning deployment is a major undertaking, but the process doesn't have to be painful. With proper planning and execution, implementing an ERP system should be a smooth process and quickly improve efficiency across your business. Here are some critical ERP implementation best practices to consider when selecting and deploying a solution. (more…)



ERP for Head of Class Businesses

By Jennifer Riggins, 23 June 2014

We help you guys find the right enterprise resource planning system (ERP), but we don’t always follow up to see how it’s going. The fact is, many people pay for an ERP that’s essentially useless. If you don’t put the time in upfront and implement it the right way for your team, an ERP can be a total waste of time and money. That’s why it’s essential that you take advantage of free demos and free trials to test out if an ERP is right for your business and, especially, to test if an ERP software company has the right customer service for your business. (more…)


What It Means to Disrupt Business Intelligence

By Jennifer Riggins, 19 June 2014

After tripling profits three years in a row, Tel Aviv-based business intelligence and big data solution SiSense gets another $30 million in funding. Why? Because math-phobic luddites like me need tech, data and analytics too. SiSense looks to disrupt the business intelligence world by creating ways to integrate and interpret data with little help from the IT department. (more…)


Mobile IT Risk Management

By Jennifer Riggins, 18 June 2014

Whether you provide a service or build a product, every new development you make should be made with the end user in mind. The ongoing trend is always toward simplicity and mobility. And this day and age, it's all assumed that you are going to do this very quickly. This is the principle behind Samanage Service Desk Software's continued growth and development, focused solely in the cloud, all in response to the workforce trend of BYOD -- bring your own device. These are principles that frankly we at GetApp just adore. (more…)


Do you constantly have inventory on the brain? Don’t feel bad. It’s perfectly normal. Inventory management comes with a ton of responsibility – and for many, it's a perpetual source of stress! Some kinds of merchandise, such as hardware and cans of Spam, tend to last forever, calling for low inventory turnover. But time sensitive or perishable merchandise can cause major problems if turnover runs too low. But inventory management can be one of the biggest headaches you ever encounter in business. Until now. (more…)


What do cars and bugs have in common? We aren't just talking about the squished ones cluttering your windshield. The 85-year-old Japanese car-making tradition of Kanban is a fantastic way to manage resources and projects, turning the epic fail of multitasking into feasible efficiency. It's such a proven method that more and more bug tracking software are choosing Kanban issue tracking as their manageable way of issue tracking. (more…)