Cloud Business Apps

Productivity


Your employees are only as good as your training. It's true. A successful manager is one that gets the most done by leveraging the talent of others. Talented trainers know this to be true, and they constantly strive to empower the employees under their supervision with the know-how and the insights they need to reach their full potential. Talented trainers increasingly turn to learning management systems (and other apps) to help them develop top employees. (more…)


Xero is gaining popularity in the cloud-based small business accounting software space, as you may have heard by now. The app is in use at more than 334,000 businesses at present.  If you're one of its many fans, you may have heard about the new Xero Add-On Marketplace. Recently launched, the Xero Add-On Marketplace brings you more than 350 small business integrations that help you customize your accounting system, all within Xero's interface. (more…)


More years ago than I'd care to admit, I worked at a certain electronics retailer. The employees there had a pejorative nickname that we assigned to rookies: "blank stares." This was, of course, a reference to the expression on the average new employee's face when an erudite customer came into the store and asked about analog-to-digital converters or capacitors, or some such electronic doodad. Back then, new hires were instructed to "RTFM: read the freakin' manual" to find out how things worked. Fortunately, the learning management system has taken the place of such activities - and brought an end to similar "initiation rites" at businesses across the world. Let's face it, though, whether you sell consumer electronics or serve cupcakes, certain skills and learning are required to deliver your goods or services to customers. (more…)


Is it Time to Move your Call Center to the Cloud?

By Niamh Lynch, 10 October 2014

You should move your call center to the cloud. Yeah, yeah, I know you've heard it before. Lots of times, even. But you still haven't made the jump. Why is that? I'd guess you feel adrift in the world of cloud computing. You're overwhelmed and confused about the number of tools out there, and by all the vendors absolutely convinced that they're the key to your call center salvation. What if they're wrong? (more…)


The Surefire Way to Create the Perfect Knowledge Base

By Niamh Lynch, 30 September 2014

Knowledge bases. Yeah, I hear ya. It’s not the most exciting part of your business, is it? People don’t rave about knowledge bases on Twitter, or center their purchasing decisions on how good your FAQ is, but don’t make the mistake that other businesses do. Just because it’s not the sexiest side of help desk software doesn’t mean that it’s worth skipping or doing the minimum required. Building a good knowledge base is essential to the long-term maintenance of your brand. Sure, it’s probably not going to set anyone’s soul on fire, but a good experience with a slick knowledge base and the understanding that it’s a great place to look for answers or even inspiration goes a long, long way towards cementing your brand as a great bet in the minds of your clients (and in saving your customer success team time and money by automating the answering of those simpler questions.) (more…)



A Recent History of Time-Tracking Tools

By John Reeve, 24 September 2014

Since the dawn of the modern agency, people around the world have been tracking their time. And for good reason. Time tracking is a valuable discipline that equips agencies to bill clients accurately and calculate profitability. Unfortunately, the only time tracking tool was the paper timesheets — a necessary, but tedious and time-consuming, practice. Then came the personal computer and everything changed. Analog was out. Digital was in. Time-tracking tools began evolving, each iteration more accurate and easier-to-use than its predecessor. In my 15 years of agency experience, I’ve used every form of time tracking tool, beginning with the lowly paper timesheet. These are my observations on where time tracking tools began, how they’ve evolved, and where they are headed next. (more…)


Have you ever seen the classic 1960 film The Apartment? In the film, Jack Lemmon's character works in what you might call a shining example of the kind of workplace that is becoming increasingly rare: a cavernous accounting department which takes up a whole floor in a skyscraper. (more…)


WorkTrail Review – Time Tracking Without Interruptions

By Stephanie Miles, 16 September 2014

WorkTrail Review – An excellent solution for individuals and small teams, providing all the necessary tools that a time tracking application should offer (more…)


There's no doubt, eCommerce has all but replaced regular wait in line, mall-rat old-school commerce. The global end-customer eCommerce industry is expected to reach one and a half TRILLION dollars this year alone. Whether your store was built online or you're bringing your brick and mortar to the cloud, you need to focus on how that is going to affect your inventory management. Today we pair up with TradeGecko to talk about the techniques you need to optimize and automate your eCommerce Inventory Holding. (more…)


You know nothing, Jon Snow. Spending most of my time online, I find it increasingly frustrating that it is so difficult to find products and services on the Internet. Those businesses that actually have websites (trust me many don’t), are difficult to find, impossible to navigate and WHERE are your social sharing buttons??? There is such a desperate need for online marketing tools! (more…)