Opinions & Concerns

Opinions about cloud applications and web-based business software for small businesses


8 sales automation apps that will bring your leads to life

By Karen McCandless, 3 July 2015

How much time does your sales force actually spend selling? According to CSO Insights, it’s a worringly low 37 per cent. The reality is that sales reps are often burdened with cumbersome administrative tasks, such as data entry and managing their pipeline. But the pay off for automating these processes is significant, with the same CSO Insights study suggesting that increasing selling time to more than 45 percent would mean that, on average, seven percent more of your reps would hit or exceed quota. (more…)


Cure Cali’s paid sick leave law with HR apps

By Karen McCandless, 4 June 2015

The touchy subject of employee sick leave and the often laborious admin tasks that go with it can be enough to have many companies tearing their hair out. With California becoming the second state to introduce mandatory sick pay for its employees, this issue has the potential to become a lot more complicated, especially if you don’t have a top-notch HR solution in place. (more…)


Seven best customer service apps to create lasting customer relationships

By James Thornton, 14 May 2015

A business without customers is like a car without an engine: it's going nowhere. Serving your customers well is the crux of any business, and your ability to deliver on what you promise your customers is what differentiates you from your competitors. (more…)


Boost your brand by perfecting your benefits package

By Niamh Lynch, 23 April 2015

According to Businesss Insider, The US Bureau of Labor Statistics predicts that millennials will make up approximately 75% of the workforce by 2030. (more…)


From Orwell to NSA, how much of your workplace communication is being monitored?

By Suzie Blaszkiewicz, 10 March 2015

When it comes to monitoring internal chat conversations within a business, the decade-old question of privacy versus practicality comes into play. You want your employees to have a place where they feel comfortable communicating one on one (more…)



4 finance headaches caused by bad shopping cart software

By Todd Spear, 11 February 2015

For eCommerce businesses, finance starts with your choice of shopping cart software, and if you want your visitors to turn into customers, it’s important to choose the right cart solution. (more…)


Why a virtual call center might be the answer

By Suzie Blaszkiewicz, 10 February 2015

Like many other business processes, call centers aren’t tethered to a physical location. In-house call centers are generally for businesses with a low volume of calls (more…)


Five reasons to ditch the spreadsheet in favor of an accounting app

By Todd Spear, 29 January 2015

If the term “accounting software” doesn’t immediately excite you, it’s perfectly understandable. Luckily, cloud-based accounting apps are breathing new life into doing business in the digital space. (more…)


9 reasons you should have more than one email address

By Suzie Blaszkiewicz, 28 January 2015

You may want to centralize all your emails into a single account, but when it comes to work, it’s easy to get overloaded with more emails than you can easily manage. (more…)


Can Facebook at Work, work?

By Suzie Blaszkiewicz, 16 January 2015

The long-held opinion of Facebook as a corporate time-waster may soon be a sentiment of the past. Facebook at Work (FaW) hopes to be the next big player in the enterprise social networking world. (more…)