Virtual Library


9 reasons you should have more than one email address

By Lior Levin, 28 January 2015

You may want to centralize all your emails into a single account, but when it comes to work, it’s easy to get overloaded with more emails than you can easily manage. (more…)


Lead management for anyone starting a business

By Todd Spear, 15 January 2015

When starting a small business, you might not think it's important to manage the few leads you have, at first. This is a common misconception. The thinking is: "I'll deal with it later." But you're hurting your fledgling business when you look at it that way. (more…)


Shopping Cart Abandonment Email, Adding Value + Not Being Too Creepy

By Todd Spear, 12 January 2015

Cart Abandonment Email Done Right Shopping cart abandonment plagues eCommerce, as shown by one report that stated as much as 73.9% of carts end up abandoned. You may have heard that recovery emails are the best way to recoup some of those abandoned carts, and they are. (more…)


Three Apps to Automate Billing and Invoicing this Holiday Season

By Todd Spear, 17 December 2014

This holiday season your small business will replace the traditional jingle bell sound with the ring of your cash register. At least, that's what we're all hoping for, right? To make sure that every transaction gets accounted for, you need the right invoicing and accounting tools. And spreadsheet users this may mean its time to replace the tedious and manual with up-to-date cloud-based apps. (more…)


Nine Application Performance Management Apps for the Changing World of IT

By Todd Spear, 18 November 2014

The world of application performance management software is experiencing a shake-up of sorts, spurring great changes not only in the industry itself (see also: the breaking up of Compuware into two entities), but also in how IT professionals look at the Web. The average webpage is simply more complex than it was a few years ago, when all the code that comprised a typical webpage all resided in one place. (more…)



Six Best Small Business Integrations in the Xero Add-On Marketplace

By Todd Spear, 21 October 2014

Xero is gaining popularity in the cloud-based small business accounting software space, as you may have heard by now. The app is in use at more than 334,000 businesses at present.  If you're one of its many fans, you may have heard about the new Xero Add-On Marketplace. Recently launched, the Xero Add-On Marketplace brings you more than 350 small business integrations that help you customize your accounting system, all within Xero's interface. (more…)


Ten Best Time and Expense Tracking Apps for Freelancers

By Todd Spear, 17 October 2014

As a freelancer, you have a to-do list that is a mile long. There's the work itself, whether its graphic design, writing, editing, or anything else. There's going over briefs and interacting with clients. There's keeping your workspace organized, which is no small task. There's the never ending struggle to make some free time for yourself and your loved ones. And, on top of it all, there's the part where you keep track of your time and expenses, send invoices, and collect payments. (more…)


7 Things Your Customer Service Team Is Probably Doing Wrong

By Stephanie Watson, 15 October 2014

  Customer service is one of the most important aspects of your business. Having good customer service will increase your sales by creating repeat customers and fans of your business. Your job needs to be to exceed the customer's expectations, every time.That is why most business experts always tell you to under promise and over deliver. If you give more than your customers expect, even if a mistake has been made, you'll find that your clients remain happy and continue to be customers. You, as a manager can start with empowering your customer service agents to address customer's issues. What Aspects Of Customer Service Is Your Team Probably Getting Wrong? (more…)


Is Twitter set to be the biggest eCommerce Platform in the World?

By Diana Berryman, 10 October 2014

Twitter is testing its buy now button in the U.S., what does this mean for eCommerce as we know it? Retailers can embed a Twitter buy now button on individual tweets so consumers can purchase directly from Twitter. Clicking the button takes you to a different screen to learn more about the product and give you more options.  You will also be able to use this function on the Android and iOs apps too, good news for shoppers! (more…)


Ten Best Business Intelligence Software to Seize Opportunity, Every TIme It Knocks

By Todd Spear, 9 October 2014

"All the history (and, in many ways, the future) of a company is hidden in its data," Nicolas Raspal, Chief Technology Officer for BIME Analytics, recently told GetApp. (more…)