By Christophe Primault, 7 February 2013
"We have so much data but we don´t know how to interpret it!" This is a situation that managers often complain about. The fact is that now IT can collect nearly every single bit of data you can imagine, which can bring to light very powerful realizations about your business, but if you don´t have the right tools to convert this data into information that drives decision making, you´re still left with a bunch of numbers. Excel has been the standard solution, but we have evolved way beyond the spreadsheet, and on the market there are now numerous tools with analytical and visualization functions that allows users to play with their data in a meaningful way. Business Intelligence Software is today an umbrella term for the processes, methods and measurements businesses use to easily analyze and understand information relevant to the past and current performance of the enterprise, and enable more informed decision making for the future. This business intelligence software infographic seeks to compare the most important business intelligence and analytical cloud applications in an attempt to ease the decision making process small businesses need to go through when deciding upon a solution.
By Virtual Internet, 29 November 2012
This is a guest post by Virtual Internet: As cloud computing continues its vast rate of adoption around the world, we pondered an interesting thought at Virtual Internet: can cloud computing honestly go some way to saving our precious planet? With carbon emissions currently causing a significant amount of damage, one way we can reduce these emissions is by streamlining our energy use in businesses. Cloud hosting is one realistic, scalable and efficient method of doing so. Having done some research we’ve come up with the infographic below that outlines this interesting proposition. Google states that SMEs will be able to lower their energy usage by 65%-85%. If every SME could achieve this then we can realistically reduce carbon emissions by a staggering amount. What’s more, businesses, globally, could save a huge amount of money. It’s believed that there are around 83 million SME’s around the world which, if they all made use of cloud computing, could reduce the amount of energy used by a grand total of 5.35 billion tonnes, which is twice the weight of Lake Victoria!! This also translates, in monetary terms, to billions and billions of bucks!
By Christophe Primault, 15 November 2012
Let´s face it: accounting is an ongoing task that every business needs to get done. Having the right tool in place is crucial but finding it can be a tough process. This accounting software infographic seeks to compare the most important accounting and financial cloud applications in an attempt to ease the decision making process small businesses or freelancers need to go through.
By Elke Schmitt, 19 October 2012
Even the smallest business tries to understand who it is performing and where it is headed. Using Business Intelligence tools, such as Yurb or Zoho Reports can here represent a great asset for those businesses that know how to take advantage of them. Business Intelligence takes data that on first sight seemed meaningless and transforms it into powerful insights. As a result businesses get an overview of their business present and future and can justify decisions from this data. What many small businesses fail to understand is why Business Intelligence is that important and how they can use it for their business. GetApp has brought together the 5 best business intelligence infographics that help you understand the power of BI.
By Elke Schmitt, 19 September 2012
Every big enterprise was once a small company, think for example about Apple´s early days. Small firms in the US employ half of all private sector employees and they pay 44 percent of total U.S. private payroll. This should be reason enough to understand that small businesses are very powerful. GetApp has done a research on the most interesting facts, figures and tips around small businesses that have been published visually in the last weeks. Here is a sum-up of the 5 best Small Business Infographics we have come accross during summer 2012. Lean back and enjoy!
By Elke Schmitt, 28 August 2012
A survey by Genesys revealed that the cost of poor customer service in 16 key economies on our planet is around $338.5 Billion! As a reaction to this astonishing number GetApp has prepared an infographic to educate small business owners about the dangers of poor customer service and ways to improve it. Let´s face it, most small businesses struggle to provide professional customer service. What channel to use to connect with clients? What are the don´ts when talking to clients? Are there any tools that can help? The infographic below is packed with facts and information that will bring your customer service to the next level. It is interactive, feel free to click on the software solutions provided at the end or click on "Customer Service Applications" to see more solutions.
By Elke Schmitt, 8 August 2012
Customer service relationship management (CRM) goes a lot further than collecting a few emails, or even answering a few complaints, it's about building long lasting relationships and developing a truly customer centric strategy. Today consumers are bright, informed and savvy. If you don't have good CRM in place you're at risk of losing business. To help you on this path, we have put together a helpful free eBook (no details required!) to help small businesses getting the best out of CRM. Here's what you can learn inside: The Basics: What is CRM? How To Implement CRM Tools What To Consider Before Implementing A CRM Application What To Consider When Choosing The Right CRM Apps
By Elke Schmitt, 31 July 2012
Take a look at our Little Customer Service Encyclopedia! It's important for business owners to be aware of the terms used in their trade, so we thought we would create a handy and fun way to learn definitions of common customer service terms, as well as an easy way to find popular customer service applications. Enjoy!
By Denise Oberry, 21 May 2012
It's likely you've encountered problems in your business that were tough to solve. You're not alone. There are a lot of land mines you'll have to dodge as you work to make your business a success. You can run into a variety of issues that could cause you to stumble, like miscommunication between team members, client product delivery mishaps, project overruns and missed deadlines to name a few. Using a project management approach in your business can help you overcome these obstacles so you can be successful. It will help you minimize confusion, rework, errors and best of all, it can help you delight your customers. That's why we created this free eBook. Here's what's inside:
By Christophe Primault, 22 February 2012
We are pleased to introduce our second infographic, after our first one on the Top 25 Project Management Apps, highlighting some of the most important Customer Relationship Management (CRM) and Social CRM (SCRM) applications. CRM apps help businesses manage better customer relationships. CRM tools track all customer information in a database and allow you to input all interactions to better understand your customer needs. SCRM solutions provide, apart from customer management, the ability of interaction among all users and integrate customer-driven dynamic channels such as social networks. In this post we explain how we have chosen the 28 solutions to be featured in this infographic and we share with you critical information to help you compare CRM and SCRM apps. Check out the important decision factors required for choosing such applications, so that you can decide which one is the best for your business needs.