Interviews
“Choose a billing partner that can meet your needs” – Interview with Steve Adams, CEO of Fusebill
By Julia Rozwens, 15 April 2013
We asked Steve Adams, CEO of Fusebill, a few questions about his company and view of the markets they serve. GetApp: Who are you and what is your role in the company? I’m Steve Adams CEO at Fusebill an automated billing and payments platform for subscription based companies. I’ve been leading high-tech and software companies for a little over 20 years, most recently as VP and General Manager with j2 Global, which acquired Ottawa-based Protus, a company I helped propel into one of the fastest growing companies in Canada, and where I met and worked with many of the people on the Fusebill team.
Found in Accounting & Billing Interviews
We asked Tamara Gielen, an independent email marketing consultant & coach, a few questions about her passion and trends in email marketing:
Found in Interviews
The Secret To Small Business Success? Cloud Apps, Mobility And Human Concierges
By Rakesh Sharma, 11 December 2012
At GetApp, our primary concern is you. We are always interested in finding ways to help you optimize and innovate your small business with cloud apps. That is why, starting today, we have an interview series with small business owners and experts. In this series, we get down to the brass tacks and interview small business owners and experts about their strategies and best business practices for technology use. The idea behind the series is to explore the use and role of technology in growing a small business. Feel free to get in touch with us, if you are a small business owner and have an interesting story to share. Email us and we will get in touch with you to write a post on your story. Today, we interview Brett Snyder, small business owner and entrepreneur who started travel assistance service Cranky Concierge after getting laid off.
Found in Business Apps Use Cases Interviews
“The Industry Is Going Mobile” — Interview With Aydin Mirzaee, CEO Of FluidSurveys
By Elke Schmitt, 3 October 2012
We asked Aydin Mirzaee, CEO of FluidSurveys, a few questions about his company and view of the markets they serve. GetApp: Who are you and what is your role in the company? I’m the co-CEO of FluidSurveys, so I oversee and steer the direction of each development and marketing project in the company. GetApp: Can you briefly present your management team? At FluidSurveys, we don’t elevate the title of manager in the same way that other company’s may choose to. Everyone works on the same level, and we are all given massive responsibility and the freedom to accomplish our individual and company goals. We’re a group of extremely dedicated and driven people who don’t believe in the word “impossible”.
Found in Interviews Marketing & Sales
“The Focus ALWAYS Was The Customer” — Interview With Nancy Georges, Customer Service Expert
By Elke Schmitt, 6 September 2012
We asked Nancy Georges, one of the leading customer service experts, a few questions about herself, what are the main elements of good customer service, the top 5 concerns of small businesses with respect to customer service delivery and where to learn more about customer service topics. Nancy Georges, The Retail Miss Fix-it, is a Retail Strategist and owner of Magnolia Solutions, offering retail marketing consulting, strategy and solutions. She has over 20 years industry experience; in-store management, customer service, product development, manufacturing, wholesaling and marketing. Evolving from wholesaling business, Paper Magnolia, moved to marketing support & consulting. Read on to discover how she describes a good customer service strategy and why her first job was so formative for her.
Found in Customer Service Interviews
Why Arguing With A Customer Is Obviously Ridiculous — Interview With Micah Solomon, Customer Service Expert
By Elke Schmitt, 28 August 2012
We asked Micah Solomon, one of the leading customer service expert, a few questions about himself, what are the main elements of good customer service, the importance of self service and where to learn more about customer service topics. Read on to discover why he believes that unhappy customers are not likely to complain on Twitter and what the "Italian Mama Method" is.
Found in Customer Service Interviews
Interview With Customer Service Expert, Graham Frost: “It Is Not All About Processes And Procedures…”
By Elke Schmitt, 13 August 2012
We asked Graham Frost, a few questions about himself, what are the main elements of good customer service, what are the benefits of customer service applications and where to learn more about customer service topics. Read on to discover why it took Graham such a long time to become passionate about customer service and how people at the top of the company are connected to the front line team.
Found in Customer Service Interviews
“At Tenmiles, we live and breathe cloud based apps…” — Interview with Shalin Jain, CEO of Tenmiles Technologies
By Elke Schmitt, 11 July 2012
We asked Shalin Jain, CEO and founder of Tenmiles Technology, a few questions about his company and view of the markets they serve.
Found in Customer Service Interviews
“Workers Of The World: Try Turbine…” — Interview With Matthew CEO Of Turbine
By Elke Schmitt, 4 July 2012
We asked Matthew, CEO of Turbine, a few questions about his company and view of the markets they serve.
Found in Human Resources & Recruiting Interviews
Interview with Treb Ryan, CEO and co-founder of OpSource
By Christophe Primault, 15 June 2012
"We help SaaS companies to scale..." We asked Treb Ryan, CEO and co-founder of OpSource, a few questions about his company and view of the markets they serve.
Found in Interviews Operations Management