Cloud Business Apps

[Infographic] Improve Your Customer Service – “Destination Customer Satisfaction”


Customer Service InfographicA survey by Genesys revealed that the cost of poor customer service in 16 key economies on our planet is around $338.5 Billion!

As a reaction to this astonishing number GetApp has prepared an infographic to educate small business owners about the dangers of poor customer service and ways to improve it.

Let´s face it,  most small businesses struggle to provide professional customer service.

What channel to use to connect with clients? What are the don´ts when talking to clients? Are there any tools that can help?

The infographic below is packed with facts and information that will bring your customer service to the next level.

It is interactive, feel free to click on the software solutions provided at the end or click on “Customer Service Applications” to see more solutions.

Customer Service Apps

Feel free to share this infographic by using the following code:

<a href=”http://www.getapp.com/blog/infographic-customer-service” target=”_blank”><img border=”0″ alt=”Customer Service Applications Infographic” src=”http://getapp.wpengine.com/wp-content/uploads/GetApp_D22_d39_d72_5a.jpg” /></a><br /><p><a href=”http://www.getapp.com/customer-service-software”>Customer Service Application</a>



  • http://www.facebook.com/shephyken Shep Hyken

    Using stats, facts and fun graphics, this infographic tells a great story about the benefits of great customer
    service. Worth printing out and putting in the break room for all to see. Better yet, have a team meeting and discuss the relevance of the stats and how they apply to your own company.

    • http://www.getapp.com/ Christophe Primault

      Yes, Shep, you are totally right. This infographic was thought to be an educational resource for small business owners and freelancers to identify any mismatches of the customer service they provide. I am also convinced that having the right tools in place will make a difference in the way they deliver service.

  • http://about.me/Lindeskog lyceum1776

    Elke Smith: Could you list some companies with exceptional customer service?

  • http://www.callbox.com.sg/ Jayden Chu

    Love your customer and they will do the same. Customer satisfaction must be be the main goal of the employees in order to have an excellent customer services. Well discussed here.