Cloud Business Apps

The Problem with Online Software Free Trials

By
Published on 30 June 2012
Found in Opinions & Concerns

 

Online software proof of concept issues

When you buy a pair of shoes you walk into a store, compare brands and styles, try them on, walk around, and leave with the pair that fits.

Generally speaking, it’s an easy transaction that allows consumers the advantage of informed comparison and choice.

Similarly, online business software consumers want to know that the service they’re buying is the service that fits: they don’t want blisters and a product that sucks.

In business terminology, they’re looking for “Proof of Concept” (POC) or (free) trials, and with good reason. Let’s discover the world of online software free trials with our cloud migration partners VM-Associates.

Drowned by trial numbers

IT is the backbone of business and you want a system that works with, not against, your core business processes.

Most online software vendors approach POC by offering freemium accounts or trial periods for new users. It’s a good practice with long tradition (desktop software still has the “Sorry, your trial has expired” warning when you don’t register) and, to a certain degree, it works. As in the shoe store, it lets consumers know if the product fits, allowing them essential decision-making information.

The problem comes with quantity. There are literally thousands of online software offerings out there, most of which claim functionality across CRM, expensing, accounting, inventory management, etcetera. It’s a confusing young market with lots of good stuff, bad stuff and stuff in between, and it’s an easy place to get lost in.

Let objective consultants do the hard work

Unlike shoe stores, typically online software  doesn’t have salespeople asking the right questions (what kinds of shoes do you need? what size are your feet?), and it doesn’t have a wall on which to compare products (though sites such as GetApp.com or Google Marketplace tries). In fact, online software  is even worse than all that because usually vendors aren’t objective in recommending their own products. It’s like being sold Nike shoes by a shoe salesperson who’s paid for by Nike. It’s a sub-optimal situation for consumers and needs to change.

Enter the world of modern IT consultants. Today’s IT people need to do the hard work in demoing software, then extend that expertise to companies who need solutions but don’t have the time to demo them. We need objective salespeople who can identify a client’s needs and match them with appropriate products and services. Online software needs a shoe store and staff.

The problem with proof of concept is there are too many concepts for consumers to prove (or disprove). Today’s IT consultants should address that reality and integrate it as a core value in their service. Business is tired of blisters.

Contact us if you need advice on migrating processes and software to the cloud

This post has been written in collaboration with VM-Associates. If you like this article, follow us on Twitteror FaceBook and grab our GetApp.com blog feed



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3 thoughts on “The Problem with Online Software Free Trials

  1. knowledgenotebook

    Adrian, your concept of a third party to evaluate consumer software and then recommend it or otherwise makes a lot of sense, we need a class of this type of software reviewers, not just one or two, or ten or twenty…
    Thanks.  

    Reply
  2. knowledgenotebook

    Adrian, your concept of a third party to evaluate consumer software and then recommend it or otherwise makes a lot of sense, we need a class of this type of software reviewers, not just one or two, or ten or twenty…
    Thanks.  

    Reply
  3. Pingback: Salesperson Job Description | Job Description for Sales Associate

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