Call Center Software
Featured Call Center Software
Zendesk - Help Desk Software & Support Ticket System
Software by ZendeskZendesk is the leading cloud-based help desk software and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing great customer support should be as easy a... More
Quick links · Free Trial · Customer Stories · Tour · Integrations · Pricing
Categories: Call Center Software
Desk.com Help Desk + Social CRM + Customer Support
Software by Desk.comDesk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You... More
Quick links · Free Offer · Tour · Pricing · Customers
Categories: Call Center Software
Freshdesk On Demand Customer Support
Software by FreshdeskFreshdesk is a cloud based customer support software - there is nothing to download nor install and you don´t have to worry about server upgrades and patches. Your focus is on providing a great support experience to your customers and no m... More
Quick links · Demo · Sign up & Free Trial · Pricing · Tour · Customer Reviews
Categories: Call Center Software
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Call Center Software Directory
LiveChat
Software by LIVECHAT SoftwareLiveChat is a fast and intuitive live chat software to enable your sales representatives contact customers and track website traffic in real-time. Help online visitors find what they need before they leave your site.... More
Deployments: Cloud, SaaS
Categories: Customer Service Software, Other Customer Management Software, Call Center Software, Online Marketing Software, Chat API Software, Livechat Software
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Oracle CRM On Demand
Software by OracleOracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. And in combination with Oracle's Commerce solutions, they de... More
Deployments: Cloud
Categories: CRM Software, Call Center Software, Sales Management Software
Comarch Loyalty Management
Software by Comarch, Inc.Cloud based IT solution for running loyalty and rewards programs across multiple industries including: Airlines, Retail, Hospitality, Telecommunications, and Banking.... More
Deployments: Cloud, Client Server, SaaS
Categories: CRM Software, Call Center Software, Analytics Software, Email Marketing Software, Consulting Software
Average rating:
icomplete.com CRM
Software by icomplete limitedThe World’s Simplest Small Business Tools Business Applications • Customer database - CRM • eMarketing (email and SMS) Telephony • VoIP telecoms – Phone, Fax, Conference Numbers • Auto receptionist ... More
Deployments: Cloud, SaaS
Categories: CRM Software, Customer Service Software, Online CRM Software, Call Center Software, Fax Server Software, IVR Software, Telephony Software, Email Marketing Software
pme.box v 1.0
Software by pmebox lda.We are glad to introduce you to a fully featured product called ‘pme.box’, with its enhanced touch screen interface, we solve all your business problems whether it is related to marketing or management or internet. N... More
Deployments: Cloud, SaaS
Categories: CRM Software, Billing and Invoicing Software, Call Center Software, CMS Software, Email Marketing Software, ERP Software
HelpDen Live Support
Software by HelpDenHelpDen is a modern and simple live support system which gives you the most important and useful features you need without the stuff you don't. It's simple to setup , simple for your site visitors to use and easy to a... More
Deployments: Cloud, SaaS
Categories: Startup solutions Software, Customer Service Software, Call Center Software, Help Desk and Ticket Management Software, Lead Management Software, Messaging and Communication Software, Livechat Software, Customer Support Software
Average rating:
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World Smart
Software by PanTerra Networks- PanTerra Networks is the leading provider of cloud-based unified communications Software-as-a-Service (SaaS) solutions for small and medium sized enterprises. - PanTerra provides unified communication services for u... More
Deployments: Cloud, SaaS
Categories: Call Center Software, Help Desk and Ticket Management Software, Telephony Software, Other IT and Communications Software, Web Collaboration Software, Video Conferencing Software
Average rating:
Ameyo - Communication Suite
Software by Drishti-Soft SolutionsAmeyo Communication Suite is a comprehensive interaction management solution for the Contact Centers and Enterprises that have distinctive needs to dynamically and efficiently manage their workforce, departments, custome... More
Deployments: Cloud, Client Server, SaaS
Categories: CRM Software, Customer Service Software, Call Accounting Software, Call Center Software, Data Center Management Software, Cloud Computing Management Software
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Logicalware- Help Desk + Customer Support Software
Software by LogicalwareLogicalware's web based customer support and help desk software lets you manage and organize all customer communications in one place. An outstanding support ticket system, knowledge base and customer self service portal... More
Deployments: Cloud, SaaS
Categories: Customer Service Software, Other Customer Management Software, Call Center Software, Help Desk and Ticket Management Software, Support Services Software, Collaboration Tools Software, Customer Support Software, Issue Tracking Software
Average rating:
Shared Inbox for Google Apps
Software by RunMyProcessThe Shared Inbox for Gmail is an app that allows users of Google Apps email to share email addresses among multiple users. All members of a Shared Inbox receive mails sent to the common address. Create multiple shared ... More
Deployments: Cloud, SaaS
Categories: Call Center Software, Help Desk and Ticket Management Software, Email Management Software, Collaboration Tools Software, Email API Software, Messaging and Communication Software, Project Collaboration Software
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Second CRM - On Demand CRM Solution
Software by Soft Solvers Solutions Sdn BhdSecond CRM is an On Demand Customer Relationship Management Tool, designed for Small to Mid size Enterprises. Second CRM provides a single view of customer interactions across sales, marketing and support services. Secon... More
Deployments: SaaS, Virtual
Categories: Online CRM Software, Call Center Software, Appointments and Scheduling Software, Lead Management Software, Quoting Software
Average rating:
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Virtual Call Center Solution
Software by simplyCTsimplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat and email are combined with user-friendly first-rate fea... More
Deployments: Cloud, SaaS
Categories: Call Center Software, Help Desk and Ticket Management Software, IVR Software, Telephony Software, Messaging and Communication Software, Livechat Software, Remote Support Software, Issue Tracking Software
Average rating:
SpiceCSM Guided Services
Software by SpiceCSMSpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without addit... More
Deployments: SaaS
Categories: CRM Software, Customer Service Software, Business Process Management (BPM) Software, Call Center Software, Help Desk and Ticket Management Software, Support Services Software
Average rating:
VBVoice
Software by PronexusPronexus VBVoice™7 is a powerful rapid application development toolkit for Interactive Voice Response (IVR) solutions. VBVoice enables the creation of feature-rich inbound and outbound IVR applications. IVR solutions b... More
Deployments: Client Server
Categories: Customer Service Software, Billing and Invoicing Software, Business Process Management (BPM) Software, Call Center Software, IVR Software, Telephony Software
Average rating:
iuvoDesk - Help Desk and Social Customer Service
Software by iuvoDesk, Inc.iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web ... More
Deployments: Cloud, SaaS
Categories: Customer Service Software, Call Center Software, Help Desk and Ticket Management Software, Support Services Software, Social CRM Software, Customer Support Software
ActiveCampaign Help Desk Software
Software by ActiveCampaignPowerful help desk software that organizes and balances your emails and ticket requests. Users can email any number of email addresses or submit their tickets from the web based help desk software interface. Reduce your ... More
Deployments: Cloud, Client Server, SaaS
Categories: Customer Service Software, Call Center Software, Help Desk and Ticket Management Software, Support Services Software, Collaboration Tools Software, Customer Support Software, Feedback Management Software
Average rating:
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WSS Knowledge Base Manager Pro
Software by WebSite-Scripts Inc.Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to drastically reduce in-... More
Deployments: Cloud, Client Server, SaaS, Virtual
Categories: Customer Service Software, Knowledge Management Software, Call Center Software, Document Management Software, Help Desk and Ticket Management Software, Collaboration Tools Software
Market Dialer
Software by SafeSoft SolutionsMarket Dialer is a hosted predictive dialer suite designed to increase outbound calling productivity by up to 400% by filtering calls which may result in busy lines, disconnected numbers, fax and answering machines. By u... More
Deployments: SaaS
Categories: VoIP Software, Fundraising Software, Mortgage and Loans Software, Call Center Software, Sales Automation Software, Lead Management Software
Average rating:
HelpDesk OSP
Software by kalmstrom.com Business SolutionsHelpDesk OSP connects Outlook to SharePoint or Office Live. Cooperate on issue tracking and user support. Global Setting. E-mail threading. Also for OWA. Great customization possibilities. ... More
Deployments: Client Server
Categories: Business Continuity Software, Business Process Management (BPM) Software, Call Center Software, Fleet Tracking Software, Help Desk and Ticket Management Software, Support Services Software
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OpenVBX - hosted by Standing Cloud
Software by StandingCloudWeb-based phone system OpenVBX users love this application as an alternative to the major telco companies. This Internet-based phone system offers phone numbers, customer service lines, call forwarding, voicemail, tex... More
Deployments: Cloud
Categories: VoIP Software, Web Conferencing Software, Call Accounting Software, Call Center Software, IVR Software, Telephony Software
Average rating:
InfraDesk
Software by InteQInfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution pro... More
Deployments: SaaS
Categories: Call Center Software, Help Desk and Ticket Management Software, Support Services Software
Average rating:
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PBX
Software by CalltureWith our new Virtual PBX system, impress your clients with a professional image at only a fraction of the cost. Our PBX will turn your ordinary phone into an office phone system with multiple extensions and personalized ... More
Deployments: Cloud, SaaS
Categories: Call Center Software, Telephony Software
Average rating:
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Featured Software
| Desk.com Help Desk + Social CRM + Customer Support Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Cu... |
| Zendesk - Help Desk Software & Support Ticket System Zendesk is the leading cloud-based help desk software and support ticketing system wit... |
| Freshdesk On Demand Customer Support Freshdesk is a cloud based customer support software - there is nothing to download... |
What is Call Center Software?
Call Center software (also called Contact center) automates and standardizes the process of receiving and responding to customer phone calls, It helps to track, monitor the customer experience, evaluation of employee performance and workflow management. It includes modules for Outbound dialing, Multimedia recording, Screen recording, Agent scoring, Multi-site routing, Customer Satisfaction Surveys.
Online Call Center Software Comparison
Use GetApp.com to find the best call center software and services for your needs. Our intuitive directory allows you to make an easy online call center software comparison in just a few minutes by filtering by deployment method (such as Web-based, Cloud Computing or Client-Server), operating system (including Mac, Windows, Linux, iOS, Android) pricing (including Free, Freemium, Subscription), platform (including Google Apps, Salesforce, Intuit, NetSuite, SAP) and supported location.
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