What is Call Center Software ?
Call Center software (also called Contact center) automates and standardizes the process of receiving and responding to customer phone calls, It helps to track, monitor the customer experience, evaluation of employee performance and workflow management. It includes modules for Outbound dialing, Multimedia recording, Screen recording, Agent scoring, Multi-site routing, Customer Satisfaction Surveys.Call Center Software & Services Directory
Showing 1-10 of 32 results 
Featured Software & Services
NTRsupport Pro is an easy-to-use remote support solution designed for individuals and professionals. This online remote support tool gives you all you need for fast, comprehensive problem resolution from anywhere: Clientless remote control with zero footprint in your computer customer, unattended...
Software Categories: Call Center, Help Desk, Support Services, Value Added Services
All Software & Services (sorted by user rating & popularity)
LiveChat is a fast and intuitive live chat software to enable your sales representatives contact customers and track website traffic in real-time. Help online visitors find what they need before they leave your site.
Software Categories: Customer Service, Other Customer Management, Call Center, Online Marketing, Other Sales, Chat
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Powerful help desk software that organizes and balances your emails and ticket requests. Users can email any number of email addresses or submit their tickets from the web based help desk software interface. Reduce y...
Software Categories: Customer Service, Call Center, Help Desk, Support Services, Other Sales
Same-Page eStudio combines project management software, document management software, calendar software and contact management software so your business, NFP or adhoc group can improve work flow and enhances communica...
Software Categories: Scheduling, Other Customer Management, Knowledge Management, Call Center, Public Relations, SEO/SEM
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Provide immediate online assistance, increase customer satisfaction, and can contribute to profitability by converting existing site traffic into sales. Interact with your site visitors and experience the difference t...
Software Categories: Call Center, Help Desk, Support Services, Online Marketing, Other Sales
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HelpDesk OSP connects Outlook to SharePoint or Office Live. Cooperate on issue tracking and user support. Global Setting. E-mail threading. Also for OWA. Great customization possibilities.
Software Categories: Business Continuity, Business Process Management (BPM), Call Center, Tracking, Help Desk, Support Services
InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution pr...
Software Categories: Call Center, Help Desk, Support Services
Market Dialer is a hosted predictive dialer suite designed to increase outbound calling productivity by up to 400% by filtering calls which may result in busy lines, disconnected numbers, fax and answering machines. B...
Software Categories: VoIP, Fundraising, Mortgage and Loans, Call Center, Sales Automation, Lead Management
With our new Virtual PBX system, impress your clients with a professional image at only a fraction of the cost. Our PBX will turn your ordinary phone into an office phone system with multiple extensions and personaliz...
Software Categories: Call Center, Telephony
Phemium Consultant, offer professional services interactively.
Phemium Consultant is the first e-commerce application for services. This web application "all in one" allows you to offer your services cata...
Software Categories: Online CRM, Scheduling, Call Center, CMS, Telephony, Video Conferencing
