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Zendesk - Help Desk Software & Support Ticket System

Wed, 16 Jun 2010 16:07:35 +0000

Zendesk is the leading cloud-based help desk software and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing great customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.

Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Trusted by over 10,000 organizations worldwide, Zendesk has an offering for every size organization from the smallest startups to some of the world's leading brands such as Xerox, Adobe, Groupon, Sears, MSNBC, and Curves.Deploy to as many customer service agents as you need whether it's 5, 50, or 500.

Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Desk.com Help Desk + Social CRM + Customer Support

Fri, 03 Sep 2010 18:33:17 +0000

Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Desk.com is there in real time, helping you succeed. Our goal is to help you make your customers smile.Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play.

Freshdesk On Demand Customer Support

Sat, 14 May 2011 17:26:05 +0000

Freshdesk is a cloud based customer support software - there is nothing to download nor install and you don´t have to worry about server upgrades and patches. Your focus is on providing a great support experience to your customers and no more on babysitting the help desk.Freshdesk brings together into one help desk system all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.The software starts at $9 per agent per month and offers a free 30-day trial.

Virtual Call Center Solution

Sun, 08 Jan 2012 20:07:27 +0000

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive premise based software.

pme.box v 1.0

Fri, 03 Dec 2010 03:26:54 +0000

We are glad to introduce you to a fully featured product called ‘pme.box’, with its enhanced touch screen interface, we solve all your business problems whether it is related to marketing or management or internet. No matter what business you are in. You will find everything you need in a single ‘BOX’. You don’t have to worry about how to use this product. It is so user friendly, comfortable and easy to use. You can manage your business effortlessly from anywhere using a browser and a device whether it is a pc, laptop, palmtop or smart phone. We will provide you support when required.pme.box offers free use of its software. Upon registration you get 20 hours free training and on the first day of each month you get 5 hours free software use. Unused time will be transferred to the next month. pme.box gives you a lifetime license. If you do not use the software for a period of three months, we consider that you are not interested and we will cancel your license.

Shared Inbox for Google Apps

Fri, 06 May 2011 16:38:31 +0000

The Shared Inbox for Gmail is an app that allows users of Google Apps email to share email addresses among multiple users. All members of a Shared Inbox receive mails sent to the common address. Create multiple shared inboxes at no extra charge. Create one for sales, one for marketing, one for accounting...the possibilities are endless.The Shared Inbox does more than just share the address with multiple users, but also lets you assign tasks to members of the group. Each email includes a summary of every action in the history of the mail. It's a great to avoid drowning your team in CC'd emails and ensures no important customer requests fall through the cracks!First 3 users are FREE!

LiveChat

Thu, 29 Apr 2010 16:55:03 +0000

LiveChat is a fast and intuitive live chat software to enable your sales representatives contact customers and track website traffic in real-time. Help online visitors find what they need before they leave your site.

Oracle CRM On Demand

Wed, 01 Feb 2012 22:11:07 +0000

Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness. And in combination with Oracle's Commerce solutions, they deliver a unified cross-channel experience for consumers. Oracle CRM On Demand enables organizations of all types and sizes to:- Get smarter- Get more productive- Get the best value, period

VBVoice

Tue, 23 Nov 2010 22:15:52 +0000

Pronexus VBVoice™7 is a powerful rapid application development toolkit for Interactive Voice Response (IVR) solutions. VBVoice enables the creation of feature-rich inbound and outbound IVR applications. IVR solutions built with VBVoice have been deployed by thousands of customers in numerous industries.

Second CRM - On Demand CRM Solution

Thu, 12 Aug 2010 12:03:22 +0000

Second CRM is an On Demand Customer Relationship Management Tool, designed for Small to Mid size Enterprises. Second CRM provides a single view of customer interactions across sales, marketing and support services. Second CRM reduces workload and accelerates sales while enabling companies to focus 100% of their energy on what counts — customers.Second CRM is especially conceived for SME’s who have never used any automated tool other than MS Excel - Everybody’s First CRM. Second CRM easily adapts to most business environments by offering a flexible, cost-effective and easy to use application.

Comarch Loyalty Management

Thu, 22 Jul 2010 20:52:03 +0000

Cloud based IT solution for running loyalty and rewards programs across multiple industries including: Airlines, Retail, Hospitality, Telecommunications, and Banking.

Logicalware- Help Desk + Customer Support Software

Thu, 29 Sep 2011 16:18:48 +0000

Logicalware's web based customer support and help desk software lets you manage and organize all customer communications in one place. An outstanding support ticket system, knowledge base and customer self service portal for a quicker and sharper customer experience.

iuvoDesk - Help Desk and Social Customer Service

Tue, 06 Dec 2011 00:42:46 +0000

iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.First user free

icomplete.com CRM

Tue, 01 Mar 2011 23:00:34 +0000

The World’s Simplest Small Business ToolsBusiness Applications• Customer database - CRM• eMarketing (email and SMS)Telephony• VoIP telecoms – Phone, Fax, Conference Numbers• Auto receptionist (IVR)• Mobile SIM's and Call RecordingMulti-User (Customer Database CRM) access means you can see all team activity, client/sales history - who said what to whom, as it happens in real-time. Focus on what really needs to be done next. All services integrate with each other seamlessly.• Extreme Simplicity, yet still customisable and fast / fluid to use• CRM with built-in eMarketing / VoIP options, all joined up save time and hassle• Staff like and use it because it is easy and quick to make the necessary notes• Very helpful level of setup support, import your data etc. Try icomplete for 30 days for FREE

HelpDesk OSP

Mon, 04 Jan 2010 23:33:15 +0000

HelpDesk OSP connects Outlook to SharePoint or Office Live. Cooperate on issue tracking and user support. Global Setting. E-mail threading. Also for OWA. Great customization possibilities.

InfraDesk

Mon, 24 May 2010 16:44:21 +0000

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades, lengthy implementations

Ameyo - Communication Suite

Thu, 11 Nov 2010 12:42:38 +0000

Ameyo Communication Suite is a comprehensive interaction management solution for the Contact Centers and Enterprises that have distinctive needs to dynamically and efficiently manage their workforce, departments, customers, processes and performance parameters.Armed with all the right capabilities that boost the productivity of any Contact Center or Enterprise, Ameyo offers tailor-made business packages to organizations with different key requirements. Its key components – ACD, IP-PBX, IVR, IVR Designer, Outbound dialer, CTI, Voice Logger, Reporting, Quality & CRM - facilitate end to end communication capabilities for any organization whether it is looking for complete interaction management for its departments, call center, or specific users. Ameyo is powering millions of interactions between companies and their ecosystem of customers, partners, vendors, and remote offices.Drishti has a proven track record in providing the most advanced communication technologies to varied customer

World Smart

Tue, 22 Jun 2010 00:14:06 +0000

- PanTerra Networks is the leading provider of cloud-based unified communications Software-as-a-Service (SaaS) solutions for small and medium sized enterprises.- PanTerra provides unified communication services for unlimited digital voice, video and fax, instant message, mobile text and email all with presence through a single user and administrative interface.- Includes integrated web collaboration, desk-share with white-boarding, remote desktop access with audio and video conferencing for a variety of business applications including call centers, multi site operations, remote employees, high touch operations, fast growing companies and service areas inside large corporations with demanding communication needs.

HelpDen Live Support

Thu, 21 Apr 2011 19:53:26 +0000

HelpDen is a modern and simple live support system which gives you the most important and useful features you need without the stuff you don't.It's simple to setup , simple for your site visitors to use and easy to administer. Add agents, track sales leads and share files all with a few clicks.

Help Desk

Fri, 05 Nov 2010 15:51:44 +0000

Elementool Help Desk is a web-based Help Desk that allows your team to track issues/tickets collaboratively with a competitive, easy-to-use application that integrates well with existing systems, while saving you time and money.Help Desk's robust incident life cycle management allows you to track customer inquiries, prioritize, assign calls to team members, and generate reports. Help Desk contains everything needed to track and resolve all aspects of your customer support.With Help Desk, you can place a knowledge base search box on your website to allow your customers and team members to get immediate access to answers about your products, company or any other issue. In addition, Help Desk generates an HTML form to place on your website which enables customers, team members and others to submit issues to your account, directly from your website-without the need to login to your account on Elementool’s website.See why companies like Motorola, BP, and Best Buy are using Help Desk.

ActiveCampaign Help Desk Software

Fri, 15 Jan 2010 19:55:48 +0000

Powerful help desk software that organizes and balances your emails and ticket requests. Users can email any number of email addresses or submit their tickets from the web based help desk software interface. Reduce your workload and increase collaboration with powerful email and ticket management that only SupportTrio Help Desk Software can provide. Create your own custom views/queues that you and others can use to work on tickets within. Organize your tickets with views.Have tickets automatically escalated based on your own custom rules and set what should happen when an escalation occurs.

SpiceCSM Guided Services

Tue, 26 Jan 2010 19:07:10 +0000

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.

Market Dialer

Wed, 21 Apr 2010 00:05:40 +0000

Market Dialer is a hosted predictive dialer suite designed to increase outbound calling productivity by up to 400% by filtering calls which may result in busy lines, disconnected numbers, fax and answering machines. By using VoIP technology our SaaS solution enables your agents to make calls remotely with the only requirement being a computer, headset, and an internet connection. Contact us today for a risk-free trial of our contact center solution and start realizing immediate results!

OpenVBX - hosted by Standing Cloud

Tue, 19 Apr 2011 14:28:43 +0000

Web-based phone systemOpenVBX users love this application as an alternative to the major telco companies. This Internet-based phone system offers phone numbers, customer service lines, call forwarding, voicemail, text messaging, and intra-office calling. Whatâ€™s more, users may create their own apps on top of OpenVBX.OpenVBX is one of the popular applications we support. Learn more about it at http://openvbx.org

WSS Knowledge Base Manager Pro

Mon, 31 May 2010 11:14:41 +0000

Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Multiple users and groups with permissions, Article templates and snippets, Customizable themes, Statistics, Version history, Drafts and autosaving, Backups, Article recovery, SEO tools, Google gears support and Much more. WSS Knowledge Base Software has Web 2.0 interface, fanatically optimized for day to day tasks and is used by top organizations and universities world-wide. You'll Love it, your customers will Love it!