New business software submitted for Customer Management | GetApp.com

Zoho CRM

Mon, 04 Oct 2010 08:54:09 +0000

Zoho CRM is a web-based CRM application, which gives you a 360-degree view of your sales, marketing, inventory, customer support and more. Additionally, Zoho CRM offers integration with E-mail, MS Office and Outlook and Google Apps. Your data is kept as safe as any bank. At present, Zoho CRM has ~250,000 users and counting.

Brightpearl

Wed, 06 Oct 2010 15:04:28 +0000

Brightpearl is fully integrated web based business management software for small and medium businesses designed specifically to save you time, increase sales and make your customers happier. It includes:•Accounting•CRM and marketing•Inventory management•Sales order management•Ecommerce including Magento and eBay integration•Purchasing•Point of sale and much moreIdeally suited for online retailers but equally useful for any product based or service based company. Brightpearl saves you time by streamlining your business software in to one single system. Eliminating the need for duplicate data entry as well as giving you real-time visibility across your business. Don’t waste effort on unnecessary processes and spend it making more sales. The best way to see the benefits of Brightpearl is to give it a go. There’s a 30-day FREE trial. So sign up today to see how Brightpearl can help your business to grow.

Desk.com

Fri, 03 Sep 2010 18:33:17 +0000

Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Desk.com is there in real time, helping you succeed. Our goal is to help you make your customers smile.Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play.

Zendesk

Wed, 16 Jun 2010 16:07:35 +0000

Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.

Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Trusted by over 10,000 organizations worldwide, Zendesk has an offering for every size organization from the smallest startups to some of the world's leading brands such as Xerox, Adobe, Groupon, Sears, MSNBC, and Curves.Deploy to as many customer service agents as you need whether it's 5, 50, or 500.

Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Maximizer CRM

Fri, 30 Sep 2011 04:50:08 +0000

Maximizer CRM Live is a powerful and intuitive cloud CRM solution for your whole organization. It is an invaluable business tool to help you close more sales, gain accurate insight into your sales pipeline and easily execute marketing campaigns to generate more leads.Easy to deploy and inexpensive to maintain, yet powerful enough to meet the changing needs of your growing business. The only complete CRM solution available at one low price.Full Featured - Mobility Included - Easily Adapted

Loc8.com

Sat, 31 Jul 2010 01:36:18 +0000

Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and Field Service software to run their operations, manage their facilities, and maintain their assets.Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status.Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications.Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items

Get Satisfaction

Thu, 21 Jul 2011 14:38:52 +0000

Get Satisfaction is a cloud collaboration software that enables you to- Increase revenue from existing customers- Improve customer satisfaction- Capture ideas on how to build better products faster Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 65,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.Get Satisfaction focuses on outcomes in order to create value for both company and customer. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

SurveyTool

Thu, 16 Jun 2011 00:00:35 +0000

SurveyTool feedback software is a web-based platform for collecting valuable feedback from employees, customers, users, anyone really. SurveyTool offers free professional templates which help you ask the right questions and start collecting information as quickly as possible. Creating a survey is easy with the drag and drop designer, and SurveyTool boasts advanced features like skip logic and live-edit so designing your survey is a snap. The auto-send feature allows you to distribute your survey periodically to a set list of customers, automatically- be it weekly, monthly, quarterly. Easily invite people by importing your contacts from Gmail, Yahoo, and Msn. When it comes to analysis our site boasts automatic graphing of your data in addition to one click exports of your data as a PDF, Excel,or CSV file. Our basic account is always free and the premium accounts are based around scaling your survey needs at a price that simply can't be beat.

WORKetc CRM + Projects

Wed, 13 Jan 2010 23:00:59 +0000

WORKetc is a web based CRM app for small businesses that includes project management, billing and support which helps to take your small business to the next level. Managing your business with multiple software and web tools can be tiresom. Instantly become more efficient when you switch to WORKetc's combined Web CRM, Projects, and Billing platform.★ GMAIL INTEGRATION ★From within your Gmail account you can now use emails to create new contacts, and attach emails to items such as sales leads, projects, and more. ★ ADVANCED FEATURES ★WORKetc now includes enterprise-level tools: - Deep integration of custom fields across all modules - Saved Views for complex searches of your entire database - Workgroups and Roles to manage large teams

Podio

Thu, 17 Mar 2011 18:10:39 +0000

Podio is a social web collaboration & project management tool that empowers you to work the way you want.*Mobile: free iPhone & Android apps*Social: Activity streams*Real-time: Collaboration & SharingSet up unlimited custom workspaces for your projects, teams, or clients, and invite your colleagues and collaborators.Choose from many of Podio’s specialized work apps or build your own to help you get the job done. Share and exchange updates, files, ideas, activities, tasks and information with your team and customers along the way.Do it all in one place: Project management & collaboration, lead management and CRM, file-sharing, knowledge sharing, or managing your recruiting process. Podio integrates with Google Apps, works with Email and mobile.Podio is your solution to save time, cut cost, improve workflows, reduce barriers, and enjoy team work.Thousands of teams, businesses and organizations worldwide trust Podio.Join the

Schedulicity

Mon, 29 Aug 2011 15:26:41 +0000

Schedulicity is a leading online appointment booking software for small businesses and service professionals. With this solution, your customers can book appointments, services and classes online.The service caters to any appointment-based professionals including lawyers, personal trainers, chiropractors, music teachers, and more. Every subscription comes with unlimited use of included E-mail marketing, SMS text messaging, and much more.Schedulicity combines powerful search, web-based scheduling and business tools such as online calendar, client database and personalized marketing all in one easy-to-use web service for both service professionals and their clients.

Freshdesk

Sat, 14 May 2011 17:26:05 +0000

Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.

TeamSupport

Tue, 04 May 2010 18:30:14 +0000

TeamSupport is an enterprise class customer support management and help desk app designed for B2B technology companies and for institutions offering internal support. We help companies excel at managing their Customer Support communications through different channels, such as telephone, web, email or chat - all from the cloud. Some of the features of this help desk tool are Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management, Screen Recording.The analytical module included, is powered by Zoho Reports. TeamSupport clients can filter, sort, view and analyze their business data.TeamSupport is a completely hosted solution, which is delivered in a "Software as a Service" (SaaS) model. That means you don't have to install any software or buy any additional software. Everything is managed for you. As long as your team has an internet connection, they can access the full functionality of TeamSupport anywhere in the world, from any computer.

Synchroteam

Wed, 14 Dec 2011 21:21:22 +0000

Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service solution with Scheduling, Dispatching, Tracking and Reporting capabilitiesIt shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right worker based on his availability, competencies and location.The mobile client that comes with Synchroteam is available for major mobile platforms (Android, iPhone/iPad and Blackberry).

Zoho Support

Thu, 11 Nov 2010 23:35:14 +0000

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

OnePage CRM

Thu, 15 Jul 2010 09:30:48 +0000

OnePage is an online CRM software designed exclusively for small business – it keeps core CRM functions on one page, ensuring continued everyday usage. Simple design helps you organize your sales process to move your prospects forward towards a sale.OnePage knows sales are not about contacts, it’s about sales actions that have to be taken to convert contacts. However, sales actions are not always determined, scheduled and performed on time. OnePage encourages next sales action decision on every contact, sorts your contacts according to their actions and creates a dynamic list which prioritizes your time. One look at our main screen and you know what actions you need to take now, today and tomorrow to move your prospects forward towards a sale.

NetSuite CRM+

Fri, 30 Dec 2011 18:28:38 +0000

NetSuite CRM+ software is the only cloud CRM system to provide complete customer lifecycle management, supporting lead generation through to opportunity creation, order processing, fulfillment, renewal, upsell, and cross-sell. According to Nucleus Research, customers deploying NetSuite increase sales productivity by 12.5% due to the system’s more complete approach to CRM that provides a true 360 degree view of the customer. Improve customer satisfaction, revenue, and marketing ROI with NetSuite CRM+.NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM application.NetSuite CRM+ also includes order management, sales forecasting, partner management, and marketing effectiveness capabilities.

Tracker

Fri, 04 Jun 2010 16:43:57 +0000

Customer Service Software is tightly integrated with Outlook - Create tickets and email responses using Outlook interface! Increase First Contact Resolution (FCR)! Never let another incident fall through the cracks. PhaseWare Tracker customer support management and covers the entire cycle of Customer Service Management from incident submission and issue escalation to SLA compliance and knowledge management. Communicate with your customers through multiple channels and offer 24/7/365 customer support. PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business. •Centralize information on customers, incidents, and service level agreements. •Automate alerts, tasks and escalations according to predetermined business rules. •Harness customer self-service technology. •Communicate by phone, email, chat, forums and more. PhaseWare: Incident management, customer management, knowledge management, and SLA management made easy!

Intacct

Tue, 20 Dec 2011 18:56:42 +0000

Intacct Services Resource Planning is a complete, cloud-based ERP system for project and service-based businesses. It is comprised of an integrated, best in class combination of a CRM (Salesforce) for customer relationship management, Intacct for financial management and project accounting, and Clarizen for project management and planning.

Base

Thu, 22 Jul 2010 16:49:41 +0000

Base is an online sales tracking and simple CRM application. With its advanced and intuitive user interface, Base provides you with a productive way of managing your company's sales and contacts. Tracking your sales pipeline is extremely simple so you to can spend less time on organizing your leads and more time on closing them. Fantastic and insightful reports help you stay on top of your sales process, helping you improve it over time and increase sales conversion rates.Join thousands of companies and freelancers who use Base’s simple and powerful interface to stay on top of their opportunities and deals.

Help Scout

Tue, 10 Apr 2012 21:08:10 +0000

Help Scout is the world's first invisible help desk, meaning your customers never know it's there. We give you all the scale of an enterprise help desk, but with the personal touch of email. Since there are no customer-facing tools, you can get setup in minutes rather than days or weeks.Help Scout can also save your business thousands annually versus more complex solutions. Simple email customer service for small businesses is finally here!

SproutSocial

Mon, 29 Aug 2011 18:09:30 +0000

Sprout Social is a leading social CRM tool for business. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audience - turning social connections into loyal customers.There's always a conversation taking place that's relevant to your business across the web and social channels. Sprout Social brings it all together for you.You can create custom branded reports on your social media efforts in just a few clicks. You can capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages.Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more.

NimbleSchedule

Thu, 06 Oct 2011 05:55:25 +0000

NimbleSchedule Employee Scheduling Software is a novel solution to a notorious problem.Many scheduling solutions put the cart before the horse: their primary aim is to fill blank spaces in a calendar. The people in the equation – you! – are forgotten. As a result, you sink time into tedious tasks like tracking schedules that still end up creating headaches. NimbleSchedule takes a new approach to an old problem to make scheduling easier.With anytime, anywhere access via the Web or smartphone, NimbleSchedule is convenient and perfect for busy people who need flexibility. By involving your team in the scheduling process, you no longer have to juggle all the requests nor seek out employees to solicit information. With less need for management intervention, you have only to glance and approve.

ManageEngine ServiceDesk Plus

Mon, 31 Oct 2011 18:50:15 +0000

ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

ASAP Online Registration

Tue, 15 Jun 2010 21:48:24 +0000

ASAP is the most user-friendly, affordable online registration solution. Use ASAP to manage your class registrations, event registrations and reservations. ASAP is a hosted, web-based service with comprehensive reporting tools. There are NO LONG-TERM CONTRACTS and NO EXORBITANT UPFRONT COSTS. Trust the company that has been in the industry for over 28 years.