New business software submitted for Customer Service | GetApp.com

Desk.com Help Desk + Social CRM + Customer Support

Fri, 03 Sep 2010 18:33:17 +0000

Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Desk.com is there in real time, helping you succeed. Our goal is to help you make your customers smile.Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play.

Zendesk - Help Desk Software & Support Ticket System

Wed, 16 Jun 2010 16:07:35 +0000

Zendesk is the leading cloud-based help desk software and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing great customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.

Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Trusted by over 10,000 organizations worldwide, Zendesk has an offering for every size organization from the smallest startups to some of the world's leading brands such as Xerox, Adobe, Groupon, Sears, MSNBC, and Curves.Deploy to as many customer service agents as you need whether it's 5, 50, or 500.

Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Zoho Support

Thu, 11 Nov 2010 23:35:14 +0000

Zoho Support is a web-based help desk and customer support software that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

Autotask Pro!

Tue, 07 Jun 2011 23:27:19 +0000

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly. That means greater efficiency, and more profitability. A bold promise, yes. But we deliver by getting your entire team all working off of literally the same customer and business information, all in real time.How does this help? By eliminating duplicate data entry, automating numerous functions and giving you complete visibility into:-What's due-What's billable-What needs to be scheduled-Which employees are under-utilized-How long specific tasks are taking-Which clients are most profitableAnd, because everything is kept in one database, Autotask gives you the power to mine your data to answer virtually any other question about your business.

TeamSupport - Help Desk and Customer Support

Tue, 04 May 2010 18:30:14 +0000

TeamSupport is an enterprise class Customer Support Management and HelpDesk system designed for B2B technology companies as well as institutions providing internal support. In short, we help companies excel at managing their Customer Support communications through the channel most comfortable to them - telephone, web, e-mail or chat - all from the cloud. Features include Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management, Screen RecordingIt includes an analytical module powered by Zoho Reports. TeamSupport clients can easily filter, sort, view and analyze their business data.TeamSupport is a completely hosted solution, which is delivered in a "Software as a Service" (SaaS) model. That means you don't have to install any software, buy any additional software or manage anything yourself. As long as your team has a Web connection, they can access the full functionality of TeamSupport anywhere in the world, from any computer. Whether handl

Loc8 - Asset Maintenance, Help Desk - Field Service Management

Sat, 31 Jul 2010 01:36:18 +0000

Many of the world's largest businesses rely every day on Smartpath's tightly integrated, Asset-centric Maintenance, Helpdesk, and Field Service software to run their operations, manage their facilities, and maintain their assets.Through our premier product Loc8, Smartpath delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status.Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications.Throughout Loc8, you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items

ServiceSidekick online CRM for the Service Industry

Thu, 15 Apr 2010 00:14:34 +0000

ServiceSidekick is an web-based CRM application for the service industry which is easy-to-use. Our solution offers customer relationship management (CRM), scheduling, estimates, calendar management, mobile access, invoicing, dispatching, and more. ServiceSidekick also synchronizes to QuickBooks Desktop and Online so you don't have to double entry which is saving you time and MONEY.Ideal for Plumbers, HVAC, Computer Repair, Electricians, Handyman, Carpet Cleaning, Landscaping & Lawn Care, Maid Service, Pest Control, and many more industries!

Synchroteam - Mobile Workforce Management

Wed, 14 Dec 2011 21:21:22 +0000

Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service solution with Scheduling, Dispatching, Tracking and Reporting capabilitiesIt shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right worker based on his availability, competencies and location.The mobile client that comes with Synchroteam is available for major mobile platforms (Android, iPhone/iPad and Blackberry).

Freshdesk On Demand Customer Support

Sat, 14 May 2011 17:26:05 +0000

Freshdesk is a cloud based customer support software - there is nothing to download nor install and you don´t have to worry about server upgrades and patches. Your focus is on providing a great support experience to your customers and no more on babysitting the help desk.Freshdesk brings together into one help desk system all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.The software starts at $9 per agent per month and offers a free 30-day trial.

NetSuite CRM+

Fri, 30 Dec 2011 18:28:38 +0000

NetSuite CRM+ software delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM application.It is designed especially for High-growth or Midsized businesses and Divisions of Large Enterprises

LogicBox for CRM

Tue, 02 Nov 2010 20:30:54 +0000

Your custom, CRM in the Cloud!CRM apps are easy. There are dozens of choices. Getting your web-based CRM application to incorporate your unique upstream and downstream processes is the challenge. You can pay exorbitant fees to a Salesforce developer for a clunky configuration that meets half of your needs. Or you can choose a provider that will deliver a custom data model that scales your business and automates all the processes that makes your business special.

Tracker - Customer Service and Support Management Software

Fri, 04 Jun 2010 16:43:57 +0000

Tightly integrated with Outlook - Create tickets and email responses using Outlook interface! Increase First Contact Resolution (FCR)!Never let another incident fall through the cracks. PhaseWare customer support management and help desk management solutions cover the entire cycle of Customer Service Management from incident submission and issue escalation to SLA compliance and knowledge management. Communicate with your customers through multiple channels and offer 24/7/365 customer support. PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business. •Centralize information on customers, incidents, and service level agreements. •Automate alerts, tasks and escalations according to predetermined business rules. •Harness customer self-service technology. •Communicate by phone, email, chat, forums and more. PhaseWare: Incident management, customer management, knowledge management, and SLA management made easy.

Get Satisfaction

Thu, 21 Jul 2011 14:38:52 +0000

Get Satisfaction is cloud collaboration software that enables you to build online communities that allow productive conversations between companies and their customers. More than 48,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.Get Satisfaction focuses on outcomes in order to create value for both company and customer. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

ManageEngine ServiceDesk Plus

Mon, 31 Oct 2011 18:50:15 +0000

ManageEngine ServiceDesk Plus is the web based, itil ready help desk with asset management software. ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.

Live Chat Software by HelpOnClick

Thu, 09 Jun 2011 16:22:33 +0000

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.See exactly who is on your website right now and what they do using a real time traffic monitor.Invite your visitors for a chat and convert them into a paying and happy customers!With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing Helponclick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done. Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages. Above all, you can also customize the chat window to match your website look.

SurveyTool - Feedback Management Software For Business

Thu, 16 Jun 2011 00:00:35 +0000

SurveyTool feedback software is a web-based platform for collecting valuable feedback from employees, customers, users, anyone really. SurveyTool offers free professional templates which help you ask the right questions and start collecting information as quickly as possible. Creating a survey is easy with the drag and drop designer, and SurveyTool boasts advanced features like skip logic and live-edit so designing your survey is a snap. The auto-send feature allows you to distribute your survey periodically to a set list of customers, automatically- be it weekly, monthly, quarterly. Easily invite people by importing your contacts from Gmail, Yahoo, and Msn. When it comes to analysis our site boasts automatic graphing of your data in addition to one click exports of your data as a PDF, Excel,or CSV file. Our basic account is always free and the premium accounts are based around scaling your survey needs at a price that simply can't be beat.

Qhub - Q&A Community and Feedback for your website

Mon, 26 Dec 2011 19:38:23 +0000

Qhub is a web-based solution to allow anybody to build a Q&A website in just a few minutes. Simply choose a Qhub name to build a new Q&A site. Qhub will provide all the back end functionality to allow the Qhub owner to run an effective Q&A site with a customizable design.

Nicereply.com - Better Customer Support

Fri, 25 Feb 2011 02:02:00 +0000

Nicereply is an easy to use tool that allows your customers to rate and comment on emails from you. It's an email feedback system which helps to satisfy customers. Nicereply provides detailed statistics on ratings from customers and also tracks overall rating change in time. The system works with all help-desk systems. It's easy to be customized to any language.

Desk.com for Salesforce

Mon, 05 Sep 2011 15:09:33 +0000

Desk.com for Salesforce is an AppExchange® app that provides two-way integration between Desk.com and Salesforce*, enabling sales and support teams to share a complete view of the customer. Desk.com also integrates with Salesforce Chatter®, making it easy to involve your entire company in customer support. Desk.com Now Part of SalesforceWith Desk.com for Salesforce, you can:View Salesforce data directly in Desk.com — your support team can now see data directly from Salesforce, such as customer contact information and status, while working on support cases.View Desk.com cases in Salesforce — your sales team can see up-to-the-minute support activity involving their customers without leaving Salesforce.Link directly — For users that have access to both Salesforce and Desk.com, link directly between cases in Desk and customer records in SalesforceUpdate Salesforce Chatter — Use Desk.com business rules to post updates to Salesforce Chatter

Answerbase

Sat, 12 Feb 2011 03:51:18 +0000

Answerbase is a community Q&A platform you can easily integrate into your existing website, giving you the ability to effectively engage and support the needs of your visitors while benefiting through increased search engine traffic and community driven support. Your visitors are able to easily ask questions and contribute back by submitting quality answers relevant to your website's subject-matter.Creating a Q&A community through Answerbase can be accomplished in just minutes, with easy setup as well as integration with your current site. Through advanced customization and integration tools, you're able to adjust the look and feel of the platform to be consistent with your current online presence, and also have a variety of integration tools to easily distribute content and functionality throughout your existing site.

Zoho Assist

Mon, 04 Oct 2010 11:58:26 +0000

Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.

Service Cloud 2

Fri, 10 Dec 2010 12:37:50 +0000

The Service Cloud 2 is the platform for modern customer service, featuring everything from “knowledge as a service” to Twitter integration. The payoffs to you include more informed agents and customers, plus real-time service conversations. Get everything you need for a productive call center and happy service agents.

Less Annoying CRM

Sat, 05 Mar 2011 21:23:13 +0000

Less Annoying CRM is a simple customer relationship management tool for small businesses. Store contact info, track sales leads, manage priorities, and view full contact histories all from one place.

Capsule CRM

Wed, 20 Jul 2011 20:10:09 +0000

Capsule is an easy CRM tool for small business. It is simple, effective and flexible.Capsule is best used to keep track of the contacts and enterprises you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.

Connect2Field - Field Service

Wed, 28 Apr 2010 14:51:07 +0000

Connect2Field is a field service software for your service business hosted in the cloud. It allows you to schedule work to your staff and dispatch the work to their mobile phone. You can use anything from an Iphone, Windows Mobile or Nokia phone. Customers already using the system have been able to throw away their paper jobs sheets and moved to a complete electronic system. The system also includes things like Inventory Management, Invoicing and Quoting. Once you have invoiced your job you can download your invoices into your accounting system of choice like Xero, Saasu, Kashflow, MYOB and Quicken.Sign up for a free 14 day trial to see how Connect2Field will work for your service business