New business software submitted for Help Desk and Ticket Management | GetApp.com

Desk.com

Fri, 03 Sep 2010 18:33:17 +0000

Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Desk.com is there in real time, helping you succeed. Our goal is to help you make your customers smile.Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play.

Zendesk

Wed, 16 Jun 2010 16:07:35 +0000

Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.

Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Trusted by over 10,000 organizations worldwide, Zendesk has an offering for every size organization from the smallest startups to some of the world's leading brands such as Xerox, Adobe, Groupon, Sears, MSNBC, and Curves.Deploy to as many customer service agents as you need whether it's 5, 50, or 500.

Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Zoho Support

Thu, 11 Nov 2010 23:35:14 +0000

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

Loc8.com

Sat, 31 Jul 2010 01:36:18 +0000

Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and Field Service software to run their operations, manage their facilities, and maintain their assets.Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status.Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications.Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items

Freshdesk

Sat, 14 May 2011 17:26:05 +0000

Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.

TeamSupport

Tue, 04 May 2010 18:30:14 +0000

TeamSupport is an enterprise class customer support management and help desk app designed for B2B technology companies and for institutions offering internal support. We help companies excel at managing their Customer Support communications through different channels, such as telephone, web, email or chat - all from the cloud. Some of the features of this help desk tool are Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management, Screen Recording.The analytical module included, is powered by Zoho Reports. TeamSupport clients can filter, sort, view and analyze their business data.TeamSupport is a completely hosted solution, which is delivered in a "Software as a Service" (SaaS) model. That means you don't have to install any software or buy any additional software. Everything is managed for you. As long as your team has an internet connection, they can access the full functionality of TeamSupport anywhere in the world, from any computer.

Help Scout

Tue, 10 Apr 2012 21:08:10 +0000

Help Scout is the world's first invisible help desk, meaning your customers never know it's there. We give you all the scale of an enterprise help desk, but with the personal touch of email. Since there are no customer-facing tools, you can get setup in minutes rather than days or weeks.Help Scout can also save your business thousands annually versus more complex solutions. Simple email customer service for small businesses is finally here!

ManageEngine ServiceDesk Plus

Mon, 31 Oct 2011 18:50:15 +0000

ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

CMDB Cloud

Tue, 28 Jun 2011 14:13:47 +0000

Manage your IT services through our powerful help desk tool, including instant cloud server monitoring, and an ITIL compliant CMDB framework. Visualize app-level dependencies and keep track of your IT inventory with discovery and instant cloud sync. Features include: Config Management, Cloud Monitoring, Incident/Problem Tracking, Cloud Discovery, Social IT, ITIL Adoption, Event API...

Qhub

Mon, 26 Dec 2011 19:38:23 +0000

Qhub is a web-based solution to allow anybody to build a Q&A website in just a few minutes. Simply choose a Qhub name to build a new Q&A site. Qhub´s help desk app will provide all the back end functionality to allow the Qhub owner to run an effective Q&A site with a customizable design.

HelpOnClick

Thu, 09 Jun 2011 16:22:33 +0000

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This zhelp desk app helps you to see exactly who is on your website right now and what they do using a real time traffic monitor.Invite your visitors for a chat and convert them into a paying and happy customers!With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing Helponclick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done. Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages. Above all, you can also customize the chat window to match your website look.

Desk.com for Google Apps

Thu, 14 Jul 2011 20:40:18 +0000

Desk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.

ManageEngine SupportCenter Plus

Fri, 24 Feb 2012 21:15:32 +0000

SupportCenter Plus is a web-based CRM application and help desk tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Desk.com for Salesforce

Mon, 05 Sep 2011 15:09:33 +0000

Desk.com for Salesforce is an AppExchange® help desk app that provides two-way integration between Desk.com and Salesforce*, enabling sales and support teams to share a complete view of the customer. Desk.com also integrates with Salesforce Chatter®, helping you to involve your entire business in customer support.

VisionProject

Wed, 06 Apr 2011 14:15:16 +0000

VisionProject is a powerful web-based project management software platform with modules for, Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionProject is powerful and offers extensive functionality but is easy to use and flexible at the same time. It supports any project management methodology such as Scrum, Lean, Waterfall, etc. and also support common IT processes such as defined in ITIL/ITSM.

Nicereply.com

Fri, 25 Feb 2011 02:02:00 +0000

Nicereply is an easy to use tool that allows your customers to rate and comment on emails from you. It's an email feedback and help desk tool, which helps to satisfy customers. Nicereply provides detailed statistics on ratings from customers and also tracks overall rating change in time. The system works with all help-desk systems. It's easy to be customized to any language.

Autotask Pro!

Tue, 07 Jun 2011 23:27:19 +0000

Autotask is the all-in-one web-based software that helps VARs, MSPs and IT Service providers to sell, implement, deliver and bill their services. Thanks to Autotask´s automation and management of your people, projects and processes your business performance will be improved significantly. That means greater efficiency, and more profitability. A bold promise, yes. But we deliver by getting your entire team all working off of literally the same customer and business information, all in real time.How does this help? By eliminating duplicate data entry, automating numerous functions and giving you complete visibility into:-What's due-What's billable-What needs to be scheduled-Which employees are under-utilized-How long specific tasks are taking-Which clients are most profitableAnd, because everything is kept in one database, Autotask gives you the power to mine your data to answer virtually any other question about your business.

iuvoDesk

Tue, 06 Dec 2011 00:42:46 +0000

iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.First user free

HelpMaster

Tue, 20 Sep 2011 09:31:16 +0000

HelpMaster combines CRM, helpdesk, service desk, email response management, web self service + so much more into a single product suite. Priced to be affordable, and packed with features that scale to any size business. HelpMaster is specifically designed for use in helpdesk, service desk, complaints management, facilities management, business processes tracking, workflow automation, email response management and web self-service.For small businesses looking for a system to log, track and manage the daily issues affecting your business, HelpMaster has everything you need now, with plenty of headroom to grow into. For businesses looking for an ITSM solution that can be aligned with the principles of ITIL and other service management frameworks, you'll find HelpMaster to be an intelligently designed and powerful tool.Built on the strengh of feedback from thousands of users around the world, HelpMaster is the most flexibile, template helpesk system on the market.

WSS Knowledge Base Manager Pro

Mon, 31 May 2010 11:14:41 +0000

Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful search with NLS, Searchable attachments, LDAP, Unlimited entries and categories, Active response system, Workflow, Custom fields, WYSIWYG HTML editor, Related articles, Multiple users and groups with permissions, Article templates and snippets, Customizable themes, Statistics, Version history, Drafts and autosaving, Backups, Article recovery, SEO tools, Google gears support and Much more. WSS Knowledge Base Software has Web 2.0 interface, fanatically optimized for day to day tasks and is used by top organizations and universities world-wide. You'll Love it, your customers will Love it!

iHelpDesk

Wed, 18 Jan 2012 22:08:45 +0000

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

eStreamDesk Helpdesk

Tue, 10 Aug 2010 16:38:51 +0000

Ticketed support and e-mail managementIf you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

simplyCT

Sun, 08 Jan 2012 20:07:27 +0000

simplyCT is easy all-in-one virtual call center software. It requires no hardware and works for inbound, outbound and blended call centers. Reliable VoIP, web chat and email are combined with user-friendly first-rate features to make simplyCT the cost-effective alternative to expensive premise based software.

Cyn.in

Mon, 09 Aug 2010 15:45:32 +0000

Cyn.in is an open source enterprise 2.0 collaboration software that inter-connects your people with each other and their collective knowledge, seamlessly.Cyn.in helps teams to communicate faster and build collaborative knowledge by sharing and discussing various forms of digital content within a secure, unified application. It combines the capabilities of collaboration tools like wikis, social networks, blogs, file sharing repositories, micro blogs, discussion boards and other communication applications into one secure enterprise platform.Cyn.in is designed to be used by businesses and institutions of all sizes. Cyn.in is an open source application and is available as free and commercially supported software as well as a hosted and managed on demand service.

NeuQs Free Helpdesk

Mon, 04 Apr 2011 20:15:55 +0000

Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback.Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it.It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.