Desk.com

Fri, 03 Sep 2010 18:33:17 +0000

Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Desk.com is there in real time, helping you succeed. Our goal is to help you make your customers smile.Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play.

Zendesk

Wed, 16 Jun 2010 16:07:35 +0000

Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.

Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Trusted by over 10,000 organizations worldwide, Zendesk has an offering for every size organization from the smallest startups to some of the world's leading brands such as Xerox, Adobe, Groupon, Sears, MSNBC, and Curves.Deploy to as many customer service agents as you need whether it's 5, 50, or 500.

Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Loc8.com

Sat, 31 Jul 2010 01:36:18 +0000

Many of the world's largest businesses rely every day on Loc8's tightly integrated, asset-centric maintenance, help desk app, and Field Service software to run their operations, manage their facilities, and maintain their assets.Loc8 delivers the most powerful integrated, asset-centric maintenance, help desk, and field service platform available today. We give companies total visibility and control of their fixed and IT assets including the location, condition, value, and maintenance status.Loc8 provides simple email templates, Internet and intranet integration, automated ticket creation, and even automated ticket allocation with job dispatch to our smartphone and tablet applications.Throughout Loc8 you can view the history of changes to all items, including help desk activities. Various levels of logging give you a powerful audit trial should it be required, or simply user-input logs for tracking changes to items

HyperOffice

Mon, 01 Feb 2010 18:08:19 +0000

HyperOffice Online Collaboration Software offers growing businesses a single online stop of all the essential tools that teams need for successful collaboration, communication and information management from any browser on any desktop, laptop or mobile device. These applications include business class Email with spam and anti-virus protection, Document Management, Shared Workspaces, Project Management, Shared Calendars, Contact Management, wikis, forums, Outlook integration, push email to a wide range of mobile devices and platforms (Android, BlackBerry, iPhone, Symbian/Nokia, Windows Mobile), do it yourself workflows and web forms, and more, integrated in a single, easy, anywhere accessible solution.

Freshdesk

Sat, 14 May 2011 17:26:05 +0000

Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.

TeamSupport

Tue, 04 May 2010 18:30:14 +0000

TeamSupport is an enterprise class customer support management and help desk app designed for B2B technology companies and for institutions offering internal support. We help companies excel at managing their Customer Support communications through different channels, such as telephone, web, email or chat - all from the cloud. Some of the features of this help desk tool are Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management, Screen Recording.The analytical module included, is powered by Zoho Reports. TeamSupport clients can filter, sort, view and analyze their business data.TeamSupport is a completely hosted solution, which is delivered in a "Software as a Service" (SaaS) model. That means you don't have to install any software or buy any additional software. Everything is managed for you. As long as your team has an internet connection, they can access the full functionality of TeamSupport anywhere in the world, from any computer.

Synchroteam

Wed, 14 Dec 2011 21:21:22 +0000

Synchroteam helps businesses in many industries efficiently manage their mobile workers, simplify their processes and optimize their costs per revenue. It is a complete and intuitive field service solution with Scheduling, Dispatching, Tracking and Reporting capabilitiesIt shows you in real-time the location of your offices, workers, customers and displays them on a map. It is very easy to drag and drop a job onto the right worker based on his availability, competencies and location.The mobile client that comes with Synchroteam is available for major mobile platforms (Android, iPhone/iPad and Blackberry).

Zoho Support

Thu, 11 Nov 2010 23:35:14 +0000

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

ManageEngine AssetExplorer

Mon, 09 Jan 2012 19:00:27 +0000

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) tool that helps you monitor and manage assets in your network from planning phase to disposal phase. AssetExplorer gives you different solutions on how to ensure discovery of all the assets in your network. You can handle software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is easily to install and works right out of the box.You can download the 30-day trial from our website

Zoho Docs

Mon, 04 Oct 2010 10:45:34 +0000

Zoho Docs is a central document repository for all types of documents. All the functions that businesses expect from collaboration tools, Zoho Docs has it. Store and share files securely and access them anywhere and wherever you are. Create, edit, share, view and upload any type of files including Zip, PDF, etc and save them online. Create a central repository to share folders and invite users to collaboratively view, edit and upload documents. Upload and import files directly from Google Docs to Zoho Docs. Set user permissions and manage access control to keep your documents secure. Zoho Docs will increase your productivity and helps you to have valuable productive time by finding and accessing files with the click of a button

LeanKit Kanban

Fri, 20 Apr 2012 21:05:06 +0000

LeanKit puts Kanban-style visual process management in the cloud with a whiteboard and sticky notes that are available from anywhere in the world, updated in real-time, and configurable for any industry. Whether it's on a big LCD screen in the team room, a PC on a desk, or your mobile phone or tablet, everyone can see what's really going on at a glance. And, since the history of each card is automatically recorded, we can give you on-demand metrics to validate project dates, measure delivery speed, determine process variability, and balance workload.

FileHold

Wed, 07 Mar 2012 21:33:18 +0000

FileHold document management software system is easy to install, and easy to use. The software licensing, implementation and support packages are affordable for small to large organizations.FileHold can convert intellectual property into a secure organized electronic library. The software reduces time taken searching for information, decreases paper storage costs, while increasing worker collaboration and workflow efficiency across the entire organization. “Go Paperless”, “Go Green” with FileHold document management software.

Help Scout

Tue, 10 Apr 2012 21:08:10 +0000

Help Scout is the world's first invisible help desk, meaning your customers never know it's there. We give you all the scale of an enterprise help desk, but with the personal touch of email. Since there are no customer-facing tools, you can get setup in minutes rather than days or weeks.Help Scout can also save your business thousands annually versus more complex solutions. Simple email customer service for small businesses is finally here!

Mailjet

Fri, 21 Oct 2011 15:17:55 +0000

EMAILING MADE EASIER AND BETTER:Mailjet is a real-time Cloud Emailing platform that provides you full scalability and better deliverability for all your emails, whether it's marketing / bulk or transactional. Forget about SMTP and server maintenance. Address the problem of these 20% of legitimate emails that never make it to the inbox. Mailjet is easy-to-use, via the online platform and easy to integrate via SMTP or API.FULL FLEXIBILITY AND LOWER COST:Mailjet's flexibility garantees that you can always adapt your sending capacity, up or down. Elastic volumes are not longer an issue and you will never pay more than what you need. Save time, energy and money! UNIQUE FEATURES:Our platform is easy as pie and intuitive: you design, click on “send” and we take care of the rest. Our unique algorithm boosts your deliverability so you can focus on your core business. Our online platform provides in-depth stats and useful tools to make your sending more efficient

Zoho Meeting

Mon, 04 Jul 2011 15:34:51 +0000

Zoho Meeting is one of the easiest and most affordable online web conference and remote assistance applications available. Belonging to the best collaboration tools it provides single users as well as small and large size organizations, a quick and easy way to host and conduct secure and cost effective online meetings. It also provides administrative ease to manage it all. Whether you are promoting a new product or service, making remote presentations or simply connecting with others online, Zoho Meeting enables you to reach your audience with a single click in your browser - definitely easier than a trip to the airport.You can use Zoho Meeting to create/join a meeting online (web conferencing) and your audience can join from anywhere, with whomever you choose. You can Embed a meeting inside Zoho Show or any public web page. You can have a clear audio conferencing as well as desktop sharing with your meeting participants. It runs on Windows, Mac and Linux.

ManageEngine ServiceDesk Plus

Mon, 31 Oct 2011 18:50:15 +0000

ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

CMDB Cloud

Tue, 28 Jun 2011 14:13:47 +0000

Manage your IT services through our powerful help desk tool, including instant cloud server monitoring, and an ITIL compliant CMDB framework. Visualize app-level dependencies and keep track of your IT inventory with discovery and instant cloud sync. Features include: Config Management, Cloud Monitoring, Incident/Problem Tracking, Cloud Discovery, Social IT, ITIL Adoption, Event API...

Qhub

Mon, 26 Dec 2011 19:38:23 +0000

Qhub is a web-based solution to allow anybody to build a Q&A website in just a few minutes. Simply choose a Qhub name to build a new Q&A site. Qhub´s help desk app will provide all the back end functionality to allow the Qhub owner to run an effective Q&A site with a customizable design.

OfficeDrop

Wed, 16 Jun 2010 17:04:12 +0000

Upload, search, and organize paper documents online with the OfficeDrop digital filing system. For a low monthly subscription you can mail your documents to their secure scanning facility where they scan your documents and upload them to their convenient and easy-to-use document management system. Search all of your documents by phrase to instantly find what you need, and keep things organized by applying folders and labels. Securely access your documents from any internet connection and share documents with secure links sent to clients and co-workers.OfficeDrop integrations let you seamlessly link your information with other great applications such as Evernote, FreshBooks, and Google Docs. Find even more versatility with our ScanDrop application, that lets you use your personal scanner to scan directly to OfficeDrop or Google Docs. Plus, our new iPad app lets you manage all of your documents from the iPad.

mob.is.it

Mon, 30 Apr 2012 09:04:01 +0000

mob.is.is a simple, fast and effective solution for building and reselling mobile websites to your customers, no matter if they are local mom-and-pop stores or huge global brands.The mobile web is the fastest growing market in human history: over 5 billions people currently own a web-enabled mobile device and users constantly look at their phones for finding local businesses, daily deals, coupons and ways to spend their money.Using our straightforward online CMS you or your designers can create top-notch mobile web pages that look and behave like native apps on iPhone, iPad, Windows Phones and Android while being perfectly optimized for less powerful devices such as BlackBerry's, older Nokias and lower-end but still very popular featurephones.Our solution is totally white-label: you can build, rebrand and resell mobile sites with absolute freedom, repackaging them as you want and selling them at the price you like.Start now - it's totally free to try.

PaperPort

Mon, 29 Aug 2011 15:04:01 +0000

Nuance is the leading provider of speech and imaging solutions for businesses.PaperPort Professional is a productive and cost-effective way for everyone in your office to scan, organize, find, and share scanned paper, files, and photos. PaperPort Professional delivers anytime-anywhere access to files stored in the cloud, enabling users to access content using a Web browser, mobile device, or tablet. It combines the efficiency of document management, the convenience of scanned documents, and the power of PDF document creation – all in one easy-to-use application. Many businesses rely on PaperPort to eliminate paper, get more organized, and streamline the way they work.

HelpOnClick

Thu, 09 Jun 2011 16:22:33 +0000

Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software.This zhelp desk app helps you to see exactly who is on your website right now and what they do using a real time traffic monitor.Invite your visitors for a chat and convert them into a paying and happy customers!With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing Helponclick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done. Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages. Above all, you can also customize the chat window to match your website look.

Desk.com for Google Apps

Thu, 14 Jul 2011 20:40:18 +0000

Desk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.

New Relic

Sat, 27 Aug 2011 03:18:14 +0000

New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience down to the line of application code. Monitor, troubleshoot and tune your production web apps 24x7. New Relic is the only tool you need to pinpoint and solve performance issues in your Ruby, Java, .NET, PHP and Python apps. Application Performance Management (APM)Within the first minute of deployment, the agent will automatically send data about the app's activity to our secure data center. There, our analytics and reporting engines will process the data and make it available to you immediately.After logging into the New Relic web app, the service will immediately “light up” with data about your application. From here you can customize your views, drill into slow transactions, and see inside your app in a new, exciting way!

ProSel Sales Automation for iPad

Thu, 04 Aug 2011 03:20:43 +0000

ProSel is a sales force automation app that manages all the critical functions of your outside sales force and customers, no matter what you sell. ProSel allows users to build and send sales orders, quickly browse and search a 75,000-item catalog offline and manage all sales-related content. ProSel supports the display of images, videos, PDFs and links for products. Users can order from their history and scan barcodes with additional hardware. Automate payment collection and returns. ProSel can help make a multimedia presentation to customers – for example, a sales rep can display a video from a manufacturer for a cooperative advertising opportunity. Eliminate costly printing and time-consuming distribution of paper marketing materials. ProSel syncs the database on the iPad with the home server as often as a user wishes and gives real-time information to field users. Whether your sales reps take orders or not, you'll love ProSel.