New business software submitted for Social CRM | GetApp.com

Desk.com

Fri, 03 Sep 2010 18:33:17 +0000

Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Desk.com is there in real time, helping you succeed. Our goal is to help you make your customers smile.Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play.

Freshdesk

Sat, 14 May 2011 17:26:05 +0000

Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.

Get Satisfaction

Thu, 21 Jul 2011 14:38:52 +0000

Get Satisfaction is a cloud collaboration software that enables you to- Increase revenue from existing customers- Improve customer satisfaction- Capture ideas on how to build better products faster Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 65,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.Get Satisfaction focuses on outcomes in order to create value for both company and customer. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.

Zendesk

Wed, 16 Jun 2010 16:07:35 +0000

Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.

Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Trusted by over 10,000 organizations worldwide, Zendesk has an offering for every size organization from the smallest startups to some of the world's leading brands such as Xerox, Adobe, Groupon, Sears, MSNBC, and Curves.Deploy to as many customer service agents as you need whether it's 5, 50, or 500.

Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Podio

Thu, 17 Mar 2011 18:10:39 +0000

Podio is a social web collaboration & project management tool that empowers you to work the way you want.*Mobile: free iPhone & Android apps*Social: Activity streams*Real-time: Collaboration & SharingSet up unlimited custom workspaces for your projects, teams, or clients, and invite your colleagues and collaborators.Choose from many of Podio’s specialized work apps or build your own to help you get the job done. Share and exchange updates, files, ideas, activities, tasks and information with your team and customers along the way.Do it all in one place: Project management & collaboration, lead management and CRM, file-sharing, knowledge sharing, or managing your recruiting process. Podio integrates with Google Apps, works with Email and mobile.Podio is your solution to save time, cut cost, improve workflows, reduce barriers, and enjoy team work.Thousands of teams, businesses and organizations worldwide trust Podio.Join the

SproutSocial

Mon, 29 Aug 2011 18:09:30 +0000

Sprout Social is a leading social CRM tool for business. Small businesses can manage their entire social media presence from a single, intuitive platform. Twitter, Facebook, LinkedIn, Foursquare and more are managed via powerful tools to you listen, engage and grow their audience - turning social connections into loyal customers.There's always a conversation taking place that's relevant to your business across the web and social channels. Sprout Social brings it all together for you.You can create custom branded reports on your social media efforts in just a few clicks. You can capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages.Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more.

Desk.com for Google Apps

Thu, 14 Jul 2011 20:40:18 +0000

Desk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.

Desk.com for Salesforce

Mon, 05 Sep 2011 15:09:33 +0000

Desk.com for Salesforce is an AppExchange® help desk app that provides two-way integration between Desk.com and Salesforce*, enabling sales and support teams to share a complete view of the customer. Desk.com also integrates with Salesforce Chatter®, helping you to involve your entire business in customer support.

Jive

Mon, 08 Nov 2010 22:56:40 +0000

Just as social technologies have changed our personal lives, Social Business is changing how enterprises create competitive advantage. Jive fosters employee collaboration and innovation that produces better business outcomes. Jive connects customers across disjointed channels to reduce support costs and improve innovation. Use Jive to capture the best ideas of any and all your key constituents — partners, customers, developers, and other key stakeholders. Jive makes it simple to flesh out the best ideas. Collaborate on the execution. And speed product development. All from one platform or workspace.Jive gives everyone in your organization a voice. It’s a powerful podium for communicating corporate brand, ideals, values, and business goals. Break through boundaries and traditional corporate hierarchies. Create a living, breathing entity that becomes more powerful with every contribution.

BlueCamroo

Tue, 24 May 2011 04:32:27 +0000

BlueCamroo is an all-in-one online Business Productivity Suite, that helps your business manage Sales, Customers and Projects more efficiently and profitably. Key BlueCamroo functions include: Lead Management; CRM; Social CRM; Social Media Monitoring; Sales Pipeline (Opportunity) Management; Project Management; Task Management; Customer Support Ticketing; Time Tracking and Billing; Expenses Management; Email Marketing; and Invoicing and accepting Online Payments. All the power of BlueCamroo can be accessed with no more than a web browser, so there’s no investment in hardware or software required, and it’s as easy to share work with team members across the world as across the hall.

webCRM

Thu, 09 Dec 2010 22:10:44 +0000

Web-based CRM application with Outlook integration and Mobile access (iPhone, iPad, Android and other devices). Simple solution for SMB's. Well supported, proven CRM that is easy to customize & implement. Highlights:•Mobile phone access (iPhone/iPad) - View and Update•Outlook full synchronisation option•Accounting system synchronisation•6000+ users, 8 languages•Quick to implement and adapt•Integrate to other systems thru API•90% subscription renewal rate•Free trial available with fully functional CRM system

Really Simple Systems Cloud CRM

Mon, 05 Sep 2011 16:12:32 +0000

Really Simple Systems Cloud CRM is an easy to use but powerful Sales, Marketing and Support CRM system. Get started for for Free with our two user Free Edition!Voted best small business CRM system, best small business database marketing system.More than 5,000 users use Really Simple Systems every day to run their sales processes, their marketing campaigns and support desks.

iuvoDesk

Tue, 06 Dec 2011 00:42:46 +0000

iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.First user free

Tallyzip

Wed, 19 Oct 2011 16:48:51 +0000

Tallyzip offers freelancers and small businesses a web based CRM application which serves as well as a all-in-one solution for online invoicing, and accounting.Tallyzip makes it easy to organize your sales activities by tracking leads, managing deals, sending estimates, and more.Beyond closing the deal, you'll be able to send your customers invoices for your work, letting them pay online quickly and easily.Instead of having to then import your data into an accounting program, with Tallyzip, the accounting system is built right in.Tallyzip is also a great office collaboration tool with a real-time activity feed, personal inbox, group task management system, and an inline commenting feature that makes work feel less like work!Stop paying for and managing multiple tools, and get everything in one.

Infusionsoft

Wed, 01 Feb 2012 18:17:51 +0000

For small businesses in growth, there comes a moment when basic sales and marketing tools just can't grow with you. That's where our CRM tool Infusionsoft comes in. Our powerful software combines CRM, email marketing and e-commerce into one integrated system driven by the power of sales and marketing automation.

GreenRope

Fri, 27 May 2011 21:30:29 +0000

GreenRope streamlines keybusiness operations, including CRM, email marketing, e-commerce and accounting, calendaring, websites, social media, and more, into one affordable and easy-to-use tool. By using GreenRope, companies can reduce their marketing and CRM software expenses by an estimated 80%.With plans starting as low as $10/month, any small or mid-sized business can benefit from GreenRope’s robust features and capabilities. And because it’s completely web-based, it can be implemented immediately and without any software downloads or special hardware requirements.

Shoutlet

Thu, 02 Feb 2012 20:45:47 +0000

Shoutlet Social CRM helps you to create, manage, and measure all of your social media marketing communication with one powerful but intuitive tool.- Social Network Management- Social CRM- Measurement and Analytics

SugarCRM

Mon, 19 Apr 2010 10:05:45 +0000

SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team selling, advanced security and workflow automation.Sugar Social CRM is all about external customers, not just behind-the-firewall collaboration. It dramatically expands the ability to collaborate with customers and partners no matter where they are located.

Nimble

Mon, 25 Jul 2011 16:49:52 +0000

Nimble not only manages your existing contacts, it allows you to quickly identify business critical individuals from the most popular social networks and import them with ease.Easily connect all of your contacts, calendars, communications and social conversations. Listen to and engage any individual in order to attract and retain the right customers.All your conversation in one place. With one unified inbox for email, Twitter, Facebook and LinkedIn, you can easily manage all of your conversations, share them with your team, and engage the right prospects to grow your business

"Get Satisfaction" Sync

Fri, 27 Apr 2012 16:38:54 +0000

"Get Satisfaction" Sync integration connects the dots between Constant Contact in under 5 minutes.

My Customer Cloud

Mon, 23 Aug 2010 03:24:48 +0000

My Customer Cloud provides a live chat solution complete with API, allowing you to completely customize your chat service or build your own scalable, reliable real-time chat apps. Our flexible chat platform is based upon the XMPP standard and seamlessly integrates a variety of customer communication channels including website, SMS, instant messaging networks, and Twitter.

Salesforce

Thu, 02 Feb 2012 18:12:48 +0000

Welcome to the social enterprise with Salesforce! Salesforce is the pioneer for the SaaS CRM movement. This online application has many different features for tracking contacts, leads, and customer inquiries. It can be customized and managed by the people who use it, rather than asking for the time of IT staffers. Because the application is hosted on the Web servers at Salesforce's data centers, small businesses don´t have to invest in up-front software licenses or new machines.

Highrise CRM

Mon, 22 Nov 2010 16:20:52 +0000

Track your Leads, Contacts, & Deals with Highrise CRM. The smarter way to keep track of your customer relationships. Track leads & deals: Monitor pending sales leads, proposals, wins & losses.Manage email better: Easily forward or bcc: your emails right into Highrise.Easy import & export: Outlook, Excel, CSV, vCard, ACT! and Basecamp contacts.Follow-up on time: Highrise sends instant reminders via email or SMS/text.Review conversations : A history of calls, meetings, and customer relationships.Easy contact management: One web-based address book for your entire company.

VentureBox Assist

Wed, 29 Jun 2011 05:24:36 +0000

VentureBox Assist is a customer management tool for service-based businesses. Securely share documents, track history and assign tasks. Assist makes it easy for any size organization to provide professional service.

Family Websites

Wed, 22 Sep 2010 22:17:57 +0000

Share everything: family photos, family videos, news, family events, family historyFamilyCrossings is the hot new award winning web site for families! Join now and your family will be able to share news, videos, photos, chat live, exchange gift lists, share daily calendars and more. Our powerful family software combines all the benefits and features of Myspace, Facebook and MSN Messenger into one easy to use family website. Best of all, you'll be safe from internet predators!Today's active family need to remain connected more than ever. Too often complicated technologies make it harder to share family photos, family videos, news and more. Now, using FamilyCrossings your family will easily re-connect and strengthen family bonds. You'll create a family website on the Internet in minutes. No matter what computer experience you have, you'll easily help your family build and secure it's history and memories. From kids to grandparents, everyone will enjoy what you'll find inside