New business software submitted for Support Services | GetApp.com

Desk.com

Fri, 03 Sep 2010 18:33:17 +0000

Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE.Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Desk.com is there in real time, helping you succeed. Our goal is to help you make your customers smile.Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play.

Zendesk

Wed, 16 Jun 2010 16:07:35 +0000

Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.

Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Trusted by over 10,000 organizations worldwide, Zendesk has an offering for every size organization from the smallest startups to some of the world's leading brands such as Xerox, Adobe, Groupon, Sears, MSNBC, and Curves.Deploy to as many customer service agents as you need whether it's 5, 50, or 500.

Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Freshdesk

Sat, 14 May 2011 17:26:05 +0000

Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to engage customers and let them share and vote on ideas. Freshdesk was winner of the Microsoft BizSpark 2011 award.A 30-day fully-functional free trial is available on the website. Prices start at $9 per agent per month.

TeamSupport

Tue, 04 May 2010 18:30:14 +0000

TeamSupport is an enterprise class customer support management and help desk app designed for B2B technology companies and for institutions offering internal support. We help companies excel at managing their Customer Support communications through different channels, such as telephone, web, email or chat - all from the cloud. Some of the features of this help desk tool are Customer Portal, Live Chat, Team Collaboration, Advanced Ticket Management, Screen Recording.The analytical module included, is powered by Zoho Reports. TeamSupport clients can filter, sort, view and analyze their business data.TeamSupport is a completely hosted solution, which is delivered in a "Software as a Service" (SaaS) model. That means you don't have to install any software or buy any additional software. Everything is managed for you. As long as your team has an internet connection, they can access the full functionality of TeamSupport anywhere in the world, from any computer.

Zoho Support

Thu, 11 Nov 2010 23:35:14 +0000

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

Help Scout

Tue, 10 Apr 2012 21:08:10 +0000

Help Scout is the world's first invisible help desk, meaning your customers never know it's there. We give you all the scale of an enterprise help desk, but with the personal touch of email. Since there are no customer-facing tools, you can get setup in minutes rather than days or weeks.Help Scout can also save your business thousands annually versus more complex solutions. Simple email customer service for small businesses is finally here!

ManageEngine ServiceDesk Plus

Mon, 31 Oct 2011 18:50:15 +0000

ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.

CMDB Cloud

Tue, 28 Jun 2011 14:13:47 +0000

Manage your IT services through our powerful help desk tool, including instant cloud server monitoring, and an ITIL compliant CMDB framework. Visualize app-level dependencies and keep track of your IT inventory with discovery and instant cloud sync. Features include: Config Management, Cloud Monitoring, Incident/Problem Tracking, Cloud Discovery, Social IT, ITIL Adoption, Event API...

Answerbase

Sat, 12 Feb 2011 03:51:18 +0000

Answerbase is a community Q&A platform you can easily integrate into your existing website, giving you the ability to effectively engage and support the needs of your visitors while benefiting through increased search engine traffic and community driven support. Your visitors are able to easily ask questions and contribute back by submitting quality answers relevant to your website's subject-matter.Creating a Q&A community through Answerbase can be accomplished in just minutes, with easy setup as well as integration with your current site. Through advanced customization and integration tools, you're able to adjust the look and feel of the platform to be consistent with your current online presence, and also have a variety of integration tools to easily distribute content and functionality throughout your existing site.

ManageEngine SupportCenter Plus

Fri, 24 Feb 2012 21:15:32 +0000

SupportCenter Plus is a web-based CRM application and help desk tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Zoho Assist

Mon, 04 Oct 2010 11:58:26 +0000

Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe, as long as they are hooked to the internet, even through firewalls and proxies. Once your customer approves access, control the remote computer as if it were in front of you, provide fast support and impress, without leaving your seat. Moreover, with online remote support you save time and all that money involved in travel.

Nicereply.com

Fri, 25 Feb 2011 02:02:00 +0000

Nicereply is an easy to use tool that allows your customers to rate and comment on emails from you. It's an email feedback and help desk tool, which helps to satisfy customers. Nicereply provides detailed statistics on ratings from customers and also tracks overall rating change in time. The system works with all help-desk systems. It's easy to be customized to any language.

Service Cloud 2

Fri, 10 Dec 2010 12:37:50 +0000

The Service Cloud 2 is the platform for modern customer service, featuring everything from “knowledge as a service” to Twitter integration. The payoffs to you include more informed agents and customers, plus real-time service conversations. Get everything you need for a productive call center and happy service agents.

iuvoDesk

Tue, 06 Dec 2011 00:42:46 +0000

iuvoDesk is a Help Desk and Social Customer Service that goes beyond the traditional customer service. iuvoDesk helps you handle your customer inquiries and comments in one location. Our customer support platform is web based and ideal for the social media age (Social CRM). Customers receive support for various channels: Phone, Chat, Email, Knowledge Base, Twitter, and Facebook in one elegant agent interface.First user free

eStreamDesk Helpdesk

Tue, 10 Aug 2010 16:38:51 +0000

Ticketed support and e-mail managementIf you are looking for an easy to use yet extremely powerful service to help you manage customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving time and cutting support costs.

Cyn.in

Mon, 09 Aug 2010 15:45:32 +0000

Cyn.in is an open source enterprise 2.0 collaboration software that inter-connects your people with each other and their collective knowledge, seamlessly.Cyn.in helps teams to communicate faster and build collaborative knowledge by sharing and discussing various forms of digital content within a secure, unified application. It combines the capabilities of collaboration tools like wikis, social networks, blogs, file sharing repositories, micro blogs, discussion boards and other communication applications into one secure enterprise platform.Cyn.in is designed to be used by businesses and institutions of all sizes. Cyn.in is an open source application and is available as free and commercially supported software as well as a hosted and managed on demand service.

NeuQs Free Helpdesk

Mon, 04 Apr 2011 20:15:55 +0000

Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback.Developed in Microsoft Silverlight, to give you a truly engaging user experience and based on .Net technologies and using scalable SQL Server, it’s a robust and intuitive help desk that will improve your levels of service simply by working with it.It conforms to ITIL Standards, featuring rapid help desk ticket creation through intuitive forms, acceptance of new calls via email or user web form self-service. Updating calls to give a full audit trail and automatic emailing means that you know where you are with every event.

Logicalware

Thu, 29 Sep 2011 16:18:48 +0000

Logicalware is a web based help desk and customer support software providing all the tools to efficiently manage customer email communications. Logicalware gives you the ability to better manage, track and report on all areas of your customer service. With a unique blend of automation, your customer’s emails will always land in the right department. A robust suport ticketing system giving your customers a reference for any future correspondence and real time advanced reporting so managers can monitor the performance in every area of the team. The system is simple to use and integrates with existing phone support with minimum investment.

Webreep

Thu, 05 May 2011 19:45:29 +0000

Webreep is a 100% customizable website feedback tool that enables you to compare key elements of website experience to industry benchmarks. The Webreep customer feedback tool goes beyond traditional web analytics solutions by enabling you to understand why your visitors behave the way they do, and what you need to do to fix it. It also offers a valuable reality check by showing you how key elements of website experience quality compare to all other websites in the same business category (your competitors). Using Webreep’s unique ThreeWay™ system, you can configure the customer survey or feedback form to collect customer feedback during browsing, or when visitors are finished. Webreep also includes a natural language processing algorithm that detects customer sentiment, and automated regression analysis giving you powerful insight into satisfaction, loyalty, and likelihood of referral.

VentureBox Assist

Wed, 29 Jun 2011 05:24:36 +0000

VentureBox Assist is a customer management tool for service-based businesses. Securely share documents, track history and assign tasks. Assist makes it easy for any size organization to provide professional service.

InfraDesk

Mon, 24 May 2010 16:44:21 +0000

InfraDesk is an ITIL SaaS Service Desk application delivered as a service over the web based on InteQ’s unique ITIL process automation approach and experience. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades, lengthy implementations

TestLodge

Mon, 17 May 2010 21:00:00 +0000

TestLodge is an online test management tool designed to be a lot simpler than many traditional tools along with very reasonable price plans. With no user limits and the ability to easily create test suites / test cases along with executing multiple test runs, TestLodge offers both individuals and businesses the basic tools needed to manage their testing.

Oxygen Help Desk

Tue, 15 Jun 2010 14:07:00 +0000

Oxygen Service Desk is a professional fully integrated Service Management tool and offers a low cost of ownership yet comprehensive service desk, whether you want an ITIL "Out of the Box" solution for your IT service management or simply need to map clearer business processes in customer services or facilities management.Supporting your internal or external customers, Oxygen is aimed at the service desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount.

Banckle Live Chat

Tue, 10 Aug 2010 06:51:33 +0000

Banckle Live Chat is your FREE live support solution hosted in the cloud. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

Remotia Helpdesk

Fri, 20 May 2011 02:00:18 +0000

Manage helpdesk ticket requests, emails, phone call logs, fax messages from one central system. This way, people within segmented departments can process requests without the hassle and time wasted. Detailed descriptions of trouble tickets can be uploaded as each process is happening. Task delegation will prove to be easier and more effective with each ticket flagged and in sync. Supporting documents can also be appended which could help the next shift or other departments catch up with everything. This is very important in making sure requests and problems are resolved in the most accurate way possible.