Logo for Get Satisfaction

Get Satisfaction

Drive Customer Engagement
4 reviews


Get Satisfaction is cloud collaboration software that helps you to:

- Build online communities
- Increase revenue from existing customers
- Improve customer satisfaction and customer engagement
- Capture ideas on how to build better products faster
- Reduce support costs

Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 70,000 companies use Get Satisfaction to provide a more social support experience, build better products, increase SEO and improve customer loyalty.

Get Satisfaction focuses on outcomes in order to create value for both company and customer alike. As opposed to the confusing and ineffective taxonomy of traditional forums, we focus conversations around four simple, outcome-oriented topic types. This helps keep conversations focused and productive.


Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
iPhone-iPad, Web-based
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
Supported Platforms
Citrix, Google Apps, Open API, Salesforce
Support Options
FAQs, Forum, Knowledge Base, Online Support


Starting from: $39.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.

Competitors Pricing


Starting from: $16.00/month
Pricing model: Freemium
Free Trial: Available (No Credit Card required)


Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)


Starting from: $35.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

  • · Scale support with Instant Answers™
  • · In-depth & Actionable Customer Feedback
  • · Embedded directly in your web or mobile app
  • · Custom Design
Visit WebsiteCompare with Get Satisfaction
UserVoiceCustomer Management
  • · Multi-author blogging
  • · Advanced reporting (community health report)
  • · Forums
  • · Premium memberships
Visit WebsiteCompare with Get Satisfaction
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Visit WebsiteCompare with Get Satisfaction
ZendeskCustomer Management


Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.

Key Features

  • Widgets
  • Mobile
  • Social Knowledgebase
  • Analytics
  • Facebook application for your fan page
  • Social customer support
  • Dynamic curated social knowledgebase
  • Social Communities


Get Satisfaction helps you with...

- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products
  • · Real-Time Internal Collaboration
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement
Visit WebsiteCompare with Get Satisfaction
TeamSupport.comCustomer Management
  • · Market leading online Q&A and FAQ
  • · Your public or PRIVATE community hub
  • · Integrates with Wordpress
  • · Uses YOUR domain name
Learn MoreCompare with Get Satisfaction
QhubCustomer Management
  • · Multi-channel support / email, chat, social media in 1 inbox
  • · Multi-brand / manage multiple websites from within Casengo
  • · Knowledge base / boost self-service amongst online visitors
  • · Flex users / add short-time users for flexible support
Learn MoreCompare with Get Satisfaction
CasengoCustomer Management

User Reviews

leverage the power of community

Anica24th of February, 2014 17:25

Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community. Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.

Good App

Bushra12th of December, 2012 18:46

Bushra approves satisfaction. It's good and satisfactory. I feel satisfied.

integrates nicely with Salesforce Support Cloud

Andy10th of May, 2012 15:02

From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.

really good customer service application

Dan22nd of December, 2011 15:08

Get Satisfaction is a really good customer service application where people can discuss problems and get them solved by company employees. I am using the application regularly and it’s a great solution for the difficult problem solving activities that I have to face in my business. The tool can also be used to build relationships with your partners and clients or for increasing your customer loyality. I can just recommend everybody to use the tracking function which allows you to track discussions per RSS feeds. Like that it is very easy to find people with similar interests. Get Satisfaction is for me an all-rounder and I use it in my business for many different purposes.

Write a review

Page last modified