Save time and effort comparing leading CRM Software tools for small businesses. The table below compares Zoho and Salesforce.com CRM. Check out product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.


Logo for Zoho CRM Zoho CRM

Flexible CRM for Small Business



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Logo for Salesforce Salesforce

The world's #1 sales and CRM application



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Average Rating (Reviews & ratings by the GetApp Community)

Editorial Reviews from GetApp

Logo for Zoho CRM
 Zoho CRM

Complete customer relationship management solution
In a nutshell, Zoho CRM will offer you the tools to capture and prioritize your contacts into a database; online promotional tools market to your customers and clients; web forms to create ways for your clients to sign up for your products and services; analytics so you can get a better understanding of your customers’ behavior and so much more. Zoho CRM also allows you to integrate with other Zoho products such as Zoho Support.

Read the full review on the GetApp Blog


Logo for Salesforce
 Salesforce

Plenty of customization features.
The only way that small businesses can compete with large corporations in today’s global economy is by utilizing the right tools. Salesforce has adapted its CRM and contact management tools for small business clients, and created three pricing plans that local merchants can afford. Businesses that use Salesforce are better able to track new leads, as well as ongoing deals. The platform operates in real-time, and it automatically handles mundane tasks like updating the status of projects and optimizing account profiles to decrease company redundancy.

Read the full review on the GetApp Blog


Last Updated (Last change made to the app by the vendor)

Logo for Zoho CRM
 Zoho CRM

Logo for Salesforce
 Salesforce

Product Overview

Logo for Zoho CRM
 Zoho CRM

Zoho CRM is a web-based CRM application, which gives you a 360-degree view of your sales, marketing, inventory, customer support and more. Additionally, Zoho CRM offers integration with E-mail, MS Office and Outlook and Google Apps. Your data is kept as safe as any bank. At present, Zoho CRM has ~250,000 users and counting.

Read more about Zoho CRM

Logo for Salesforce
 Salesforce

Small Business solutions from the worldwide leader in CRM. No software to install. It's simple and quick! Built on the Salesforce1 Platform, Sales Cloud connects the next generation of apps, devices, and customers. It’s an instant connection to your leads, contacts, accounts, and critical business information. It’s everything you need to close deals quicker. Wherever you are. Whenever you want. On any device. Salesforce, combined with your custom apps and AppExchange mobile apps, turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are. And collaborate across teams, from anywhere

Read more about Salesforce

Screenshots

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 Zoho CRM

Screenshot of Zoho CRM ()

Logo for Salesforce
 Salesforce

Screenshot of Salesforce ()

Features

Logo for Zoho CRM
 Zoho CRM
  • Sales Force Automation
  • Marketing Automation
  • Customer Support & Service
  • Inventory Management
  • CRM Analytics
  • Workflow Management
  • Role-based Security
  • Developer API for Third-party Integration
  • CRM with Email
  • Integration with Microsoft Office & Outlook

Logo for Salesforce
 Salesforce
  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting
  • Engage customers everywhere
  • Approvals and workflow
  • Social accounts and contacts
  • Chatter
  • Analytics
  • Mobile to stay connected
  • Contact Manager
  • Real Time Visibility
  • Dashboards
  • Workflow

Typical Customers

Logo for Zoho CRM
 Zoho CRM

Freelancers, Large Enterprises, Mid Size Business, Small Business


Logo for Salesforce
 Salesforce

Freelancers, Large Enterprises, Mid Size Business, Small Business


Supported Devices

Logo for Zoho CRM
 Zoho CRM

Android, iPhone-iPad, RIM-BlackBerry, Web-based


Logo for Salesforce
 Salesforce

Android, iPhone-iPad, Linux, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows


Supported Platforms

Logo for Zoho CRM
 Zoho CRM

Google Apps, Open API


Logo for Salesforce
 Salesforce

Google Apps, Open API, Quickbooks Intuit, Salesforce


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Supported Languages

Logo for Zoho CRM
 Zoho CRM

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Turkish


Logo for Salesforce
 Salesforce

English, French, German, Italian, Russian, Spanish, Swedish


Supported Geographies

Logo for Zoho CRM
 Zoho CRM

Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for Salesforce
 Salesforce

Asia, Australia, Canada, China, Europe, Germany, India, Latin America, Middle-East and Africa, United Kingdom, United States


Pricing Information

Logo for Zoho CRM
 Zoho CRM

Free Edition (CRM for entrepreneurs) - 3 Users Free. Standard Edition (Sales tracking for Small Businesses) - $12/user/month. Professional Edition (Complete CRM for any SME) - $20/user/month. Enterprise Edition (CRM for multi-level organizations) - $35/user/month.


Logo for Salesforce
 Salesforce

No information available


Support (What type(s) of support the company offers to customers)

Logo for Zoho CRM
 Zoho CRM

No information available


Logo for Salesforce
 Salesforce

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials



Logo for Zoho CRM Zoho CRM

Flexible CRM for Small Business

Visit Website



Logo for Salesforce Salesforce

The world's #1 sales and CRM application

Visit Website


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• CRM with account history, contact tagging, reminders & more
• Project Management with client access, gannt charting & more
• Billing with multi-currency, subscription, catalog
• Custom Fields viewable on projects, support cases & sales
• Documents, Blogs, Reporting and more...!
• Helpdesk with support tickets
• iPhone, Android & Mobile Support
• Gmail and Outlook Plugins
• For 5 to 100 employees

• Easy-to-use dashboard
• Collaborative tool supports Facebook, Twitter, & Gmail cases
• Sophisticated business rules efficiently route cases
• Flex pricing to support whole company
• Airtight case management system
• Complaint Tracking System
• Self-service support center
• Social Media integration
• Macros
• Bulk Updating
• Labels and Custom Fields
• Customer Profiles
• Case History, Escalation and Case Tracking
• Mobile Support
• Multilingual Support
• Business Insights
• Integration with GetSatisfaction, Salesforce, Google Apps
• Olark, Do, Snapengage Integration
• Create Cases from Facebook Messages.
• Multi-channel case management

• Sales Force Automation
• Customer Support & Service
• Marketing Automation
• Quote to Order Automation
• Order Processing / Inventory / Fulfillment
• Renewals / Upsell / Cross-sell Management
• Commission Management
• Quoting
• Customer Self-Service
• Mobile/Wireless
• Partner Relationship Management
• Ecommerce
• Multi-Language, Multi-Currency, Multiple Company & Locations
• Dashboards, Analytics and Reporting
• Integration with Microsoft Office & Outlook
• Sales Forecasting
• Billing and Invoicing
• PSA: Resource Mgt, Time & Expense, Projects
• Marketing Lead Source, ROI, Revenue by Lead Source Reporting
• Email Marketing, Target List Segmentation and Creation
• Web Forms
• Customization Platform
• Workflow Management
• Accounting Integration

• CRM
• Marketing Automation
• E-Commerce
• Built-in metadata and keyword fields
• Drag and drop to craft and publish landing pages
• Web Forms
• Social Sharing
• Easy Publishing, Landing Pages
• Email marketing, Automated Campaigns
• Multimedia marketing management
• Marketing reports
• Scoring tool.
• Referral Program Management
• Track orders, sales totals, accounts receivables, etc
• Payment Processing
• Lead Scoring & Distribution
• Quotes & Orders
• Opportunity Management
• Sales Reports
• Multimedia Marketing

• Sales Pipeline View - great overview of sales
• Contact History
• Full Customization
• Email integration
• Goal Setting & Reporting
• Roles & Organizational Hierarchy
• Multi-Language
• 24/7 Support
• Google Calendar & Contacts Integration
• Powerful API
• Mobile Apps

• Powerful email integration with GMail
• Automatic Address Book
• Fast Search of everything you've stored
• Customer Relationship Management
• Track Opportunities/Pipelines
• Project Management
• Tasks and Milestones
• Powerful Google Calendar Integration
• Mobile app (available on iTunes)
• Create custom fields
• Notification and Follow System
• Linking to provide 'influence' view for sales and service
• Built in Gmail gadget
• Android native App
• Open API

• Contact Management
• QuickBooks Sync
• Customization
• Gmail, Outlook and More

• Contact management
• Collaboration
• Leads & Opportunities
• Project Management
• Email Management
• Custom Dashboards
• Document Management
• Two Way Outlook Sync
• Calendar Sharing
• Map Integration
• Phone Integration
• Email Marketing
• Reporting & Analytics
• Scheduled Backup
• Built-in Email Editor
• QuickBooks Sync
• Document Scanning
• Business Card Scanning
• Document Templates