Save time and effort comparing leading CRM Software tools for small businesses. The table below compares Zoho and Salesforce.com CRM. Check out product details such as features, pricing, target market and supported languages.

Zoho CRMCustomer Management
(based on 11 reviews)
Salesforce Sales CloudCustomer Management
(based on 7 reviews)
PipedriveSPONSORED AD
(based on 29 reviews)

Product Overview

Zoho CRMCustomer Management
  • Lead generation through a business's website.
  • Track all activity associated with a specific lead.
  • Email integration allows all communication to be managed in one place.
  • Workflows allow actions to be triggered by specific events.
  • Tasks help businesses ensure tasks are completed.

Read the full GetApp Analysis

Salesforce Sales CloudCustomer Management
  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected

Read the full GetApp Analysis

PipedriveCustomer Management

Pipedrive is a simple, yet powerful sales pipeline management tool loved by small and medium sized sales teams. It's built hand-in-hand by hardcore salespeople and ex-Skypers.

Read more about Pipedrive

The Most Favorable Review

Zoho CRMCustomer Management
Founder and C.E.O. ( company, 11-50 employees)1st of March 10:09

Good to kickstart your business - better if not standalone

Zoho CRM is a good tool if you start your business. Fast and intuitive. It is also very flexible. the way fields and rules can be programmed makes it perfect to save countless hours of development.

Read all 11 reviews

Salesforce Sales CloudCustomer Management
Emmanuel Clemot, Regional Manager - Africa at Blackboard9th of January 18:56

All you need in one place

As a channel sales manager, i need to access all the data in an easy and comprehensive way. Thanks to Salesforce.com, I know the forecast of my channels, their last update, the next steps and all information i need to understand when we expect to close the deal.

Read all 7 reviews

PipedriveCustomer Management
Emre Güneş, Lighting Design Advocate / Marketing27th of October, 2014 13:41

Pipedrive is a must-have tool for any sales team.

I've been using Pipedrive for about a month and I can't tell you how it saved my life. Maybe a classic phrase but "I don't know how I was working before Pipedrive".

Read all 29 reviews

The Most Critical Review

Zoho CRMCustomer Management
Co-Founder ( company, 11-50 employees)16th of December, 2014 15:55

Good to get your business started

We started our company a few years ago and decided to implement Zoho CRM right from day 1 to give our sales force a tool to manage their leads and sales opportunities. The set-up proved to be easy and the integration with google apps was a plus so we could sync up our emails and see them directly inside the CRM.

Read all 11 reviews

Salesforce Sales CloudCustomer Management
A verified reviewer19th of August, 2014 05:26

Not very impressed

Having used a number of CRM systems, I have a hard time understanding the positive reviews of Salesforce.com, as it is by far the worst I have ever used. The primary key to a successful CRM system is that the system is used, and that all information is centralized, and accessible at all times.

Read all 7 reviews

PipedriveCustomer Management
Jim Calmer, Financial Planner/Principal at CFP Group Pty Ltd11th of December, 2014 20:32

Not impressed

Not impressed, replicates a system I use in excel which is free.

Read all 29 reviews

Features

Zoho CRMCustomer Management
  • Sales Force Automation
  • Marketing Automation
  • Customer Support & Service
  • Inventory Management
  • CRM Analytics
  • Workflow Management

Read more about Zoho CRM

Salesforce Sales CloudCustomer Management
  • Communities for sales
  • Marketing and sales leads
  • Email integration
  • Opportunities and quotes
  • Build and run innovative apps
  • Forecasting

Read more about Salesforce Sales Cloud

PipedriveCustomer Management
  • Sales Pipeline View - great overview of sales
  • Contact History
  • Full Customization
  • Email integration
  • Goal Setting & Reporting
  • Roles & Organizational Hierarchy

Read more about Pipedrive

Screenshots

Zoho CRMCustomer Management

5 screenshots available

Salesforce Sales CloudCustomer Management

4 screenshots available

PipedriveCustomer Management

9 screenshots available

Pricing Information

Zoho CRMCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Zoho CRM pricing

Salesforce Sales CloudCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Salesforce Sales Cloud pricing

PipedriveCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Pipedrive pricing

Typical Customers

Zoho CRMCustomer Management
  • Freelancers
  • Small Business

Read more about Zoho CRM

Salesforce Sales CloudCustomer Management
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Salesforce Sales Cloud

PipedriveCustomer Management
  • Freelancers
  • Mid Size Business
  • Non Profits
  • Small Business

Read more about Pipedrive

Support

Zoho CRMCustomer Management

No information available

Read more about Zoho CRM

Salesforce Sales CloudCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Salesforce Sales Cloud

PipedriveCustomer Management
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Pipedrive

Supported Devices

Zoho CRMCustomer Management
  • Android
  • RIM-BlackBerry
  • Web-based
  • iPhone-iPad

Read more about Zoho CRM

Salesforce Sales CloudCustomer Management
  • Android
  • Linux
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Salesforce Sales Cloud

PipedriveCustomer Management
  • Android
  • Linux
  • Mac
  • Mobile Web App
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Pipedrive

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Zoho CRMCustomer Management

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Avg rating: 5.0

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Zoho SupportCustomer Service & Support