Save time and effort while comparing leading CRM Software tools for small businesses. The table below compares Zoho CRM and Capsule CRM. Check out product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately. Look at our infographic for the top online CRM apps .


Average Rating (Reviews & ratings by the GetApp Community)

Editorial Reviews from GetApp

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 Zoho CRM

Complete customer relationship management solution
In a nutshell, Zoho CRM will offer you the tools to capture and prioritize your contacts into a database; online promotional tools market to your customers and clients; web forms to create ways for your clients to sign up for your products and services; analytics so you can get a better understanding of your customers’ behavior and so much more. Zoho CRM also allows you to integrate with other Zoho products such as Zoho Support.

Read the full review on the GetApp Blog


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 Capsule CRM

Nothing Found


Last Updated (Last change made to the app by the vendor)

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 Zoho CRM

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 Capsule CRM

Product Overview

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 Zoho CRM

Zoho CRM is a web-based CRM application, which gives you a 360-degree view of your sales, marketing, inventory, customer support and more. Additionally, Zoho CRM offers integration with E-mail, MS Office and Outlook and Google Apps. Your data is kept as safe as any bank. At present, Zoho CRM has ~250,000 users and counting.

Read more about Zoho CRM

Logo for Capsule CRM
 Capsule CRM

Capsule is an easy CRM tool for small business. It is simple, effective and flexible. Capsule is best used to keep track of the contacts and enterprises you do business with, communications with them, opportunities in the pipeline, and what needs to be done when.

Read more about Capsule CRM

Screenshots

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 Zoho CRM

Screenshot of Zoho CRM ()

Logo for Capsule CRM
 Capsule CRM

Screenshot of Capsule CRM (Capsule CRM )

Features

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 Zoho CRM
  • Sales Force Automation
  • Marketing Automation
  • Customer Support & Service
  • Inventory Management
  • CRM Analytics
  • Workflow Management
  • Role-based Security
  • Developer API for Third-party Integration
  • CRM with Email
  • Integration with Microsoft Office & Outlook

Logo for Capsule CRM
 Capsule CRM
  • Get a complete contact view
  • Manage your sales pipeline
  • Manage your to-do list and calendar using tasks
  • Customize Capsule to fit your business
  • Manage groups of contacts with lists
  • Access your account from anywhere, securely

Typical Customers

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 Zoho CRM

Freelancers, Large Enterprises, Mid Size Business, Small Business


Logo for Capsule CRM
 Capsule CRM

Freelancers, Non Profits, Small Business


Supported Devices

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 Zoho CRM

Android, iPhone-iPad, RIM-BlackBerry, Web-based


Logo for Capsule CRM
 Capsule CRM

Android, iPhone-iPad, Linux, Mac, Web-based, Windows


Supported Platforms

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 Zoho CRM

Google Apps, Open API


Logo for Capsule CRM
 Capsule CRM

Google Apps, Open API


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Supported Languages

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 Zoho CRM

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Turkish


Logo for Capsule CRM
 Capsule CRM

English


Supported Geographies

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 Zoho CRM

Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for Capsule CRM
 Capsule CRM

Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States


Pricing Information

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 Zoho CRM

Free Edition (CRM for entrepreneurs) - 3 Users Free. Standard Edition (Sales tracking for Small Businesses) - $12/user/month. Professional Edition (Complete CRM for any SME) - $20/user/month. Enterprise Edition (CRM for multi-level organizations) - $35/user/month.


Logo for Capsule CRM
 Capsule CRM

Professional Edition: £8/month, per user 2GB storage per user 50,000 contacts Unlimited opportunities Unlimited cases Free Edition Up to 2 users 10MB storage 250 contacts Unlimited opportunities Unlimited cases


Support (What type(s) of support the company offers to customers)

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 Zoho CRM

No information available


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 Capsule CRM

No information available


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• CRM with account history, contact tagging, reminders & more
• Project Management with client access, gannt charting & more
• Billing with multi-currency, subscription, catalog
• Custom Fields viewable on projects, support cases & sales
• Documents, Blogs, Reporting and more...!
• Helpdesk with support tickets
• iPhone, Android & Mobile Support
• Gmail and Outlook Plugins
• For 5 to 100 employees

• Contact Management
• Sales lead management
• Email marketing
• Task sharing
• Diary management
• Automated Emails
• Full Campaign reporting
• Integrated service ticket management
• Surveys
• Web Forms

• Sales Force Automation
• Customer Support & Service
• Marketing Automation
• Quote to Order Automation
• Order Processing / Inventory / Fulfillment
• Renewals / Upsell / Cross-sell Management
• Commission Management
• Quoting
• Customer Self-Service
• Mobile/Wireless
• Partner Relationship Management
• Ecommerce
• Multi-Language, Multi-Currency, Multiple Company & Locations
• Dashboards, Analytics and Reporting
• Integration with Microsoft Office & Outlook
• Sales Forecasting
• Billing and Invoicing
• PSA: Resource Mgt, Time & Expense, Projects
• Marketing Lead Source, ROI, Revenue by Lead Source Reporting
• Email Marketing, Target List Segmentation and Creation
• Web Forms
• Customization Platform
• Workflow Management
• Accounting Integration

• CRM
• Marketing Automation
• E-Commerce
• Built-in metadata and keyword fields
• Drag and drop to craft and publish landing pages
• Web Forms
• Social Sharing
• Easy Publishing, Landing Pages
• Email marketing, Automated Campaigns
• Multimedia marketing management
• Marketing reports
• Scoring tool.
• Referral Program Management
• Track orders, sales totals, accounts receivables, etc
• Payment Processing
• Lead Scoring & Distribution
• Quotes & Orders
• Opportunity Management
• Sales Reports
• Multimedia Marketing

• Communities for sales
• Marketing and sales leads
• Email integration
• Opportunities and quotes
• Build and run innovative apps
• Forecasting
• Engage customers everywhere
• Approvals and workflow
• Social accounts and contacts
• Chatter
• Analytics
• Mobile to stay connected
• Contact Manager
• Real Time Visibility
• Dashboards
• Workflow

• Sales Pipeline View - great overview of sales
• Contact History
• Full Customization
• Email integration
• Goal Setting & Reporting
• Roles & Organizational Hierarchy
• Multi-Language
• 24/7 Support
• Google Calendar & Contacts Integration
• Powerful API
• Mobile Apps

• Powerful email integration with GMail
• Automatic Address Book
• Fast Search of everything you've stored
• Customer Relationship Management
• Track Opportunities/Pipelines
• Project Management
• Tasks and Milestones
• Powerful Google Calendar Integration
• Mobile app (available on iTunes)
• Create custom fields
• Notification and Follow System
• Linking to provide 'influence' view for sales and service
• Built in Gmail gadget
• Android native App
• Open API

• Contact Management
• QuickBooks Sync
• Customization
• Gmail, Outlook and More