Compare Zendesk vs. Salesforce.com
Save time and effort to compare leading Customer Service Software tools for small businesses. The table below compares Zendesk and Salesforce.com CRM. Check out product details such as features, pricing, target market and supported languages. You can also quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.
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Zendesk
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Salesforce |
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| Average rating |
4.3/5
User reviews (3) |
5.0/5
User reviews (1) |
| Social presence |
3,902 likes
19,505 followers
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87,378 likes
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| Screenshots |  |
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| Overview | Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk ... Learn more › | Welcome to the social enterprise with Salesforce! Salesforce is the pioneer for the SaaS CRM movement. This online application has many different features for tracking contacts, leads, and customer inquiries. It can be customized and managed by the people who use it, rather than asking for the time of IT staffers. Because the application is hosted on the Web servers at Salesforce's data centers, ... Learn more › |
| Features | • Flexible ticket management with automated workflow • Multi-channel support: email, web, phone, chat, social media • Mobile support with native iPhone, iPad, and Android apps • Robust reporting and advanced analytics • Customer facing web interface that you can easily brand • Knowledge base portal and community forums included • Over 80 out-of-the-box integrations with 3rd party apps • Open API enabling seamless integration into your business • Multi-brand support with linked accounts • Unlimited, free "light agents" (Enterprise plan only) |
• Sales Cloud • Service Cloud • Chatter • Radian6 • Heroku • Siteforce • Remedyforce • AppExchange |
| Typical customers | Associations, Large Enterprises, Public Administrations, Small Business | Large Enterprises, Small Business |
| Languages | Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish | English |
| Geographies supported | Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States | Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States |
| Pricing | Free 30-day trial Multiple plans to choose from $9-$99 per agent / month |
Prices start from $2 /user/month* |
| More Comparisons |
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