FreshdeskCustomer Management
(based on 17 reviews)
ZendeskCustomer Management
(based on 47 reviews)
Desk.comCustomer Management
(based on 18 reviews)

Product Overview

FreshdeskCustomer Management
  • Use the Solutions section to create a public or private company knowledgebase
  • Automatically route tickets to the correct agents and teams with the Dispatch’r
  • Define specific SLA policies for priority customers for speedier resolution
  • Convert email threads, replies and tickets to knowledgebase articles
  • Customize and brand your own unique Freshdesk page with its own URL
  • Available in 16 different languages, and includes dozens of integrations
  • Ability to gamify your helpdesk to reward your top agents
  • Freshdesk's mobile plug-in app is compatible with all mobile devices

Read the full GetApp Analysis

ZendeskCustomer Management
  • Unify Communications
  • Customer Self-Service
  • Increase Customer Engagement
  • Automate Workflows
  • Wide Integration scope

Read the full GetApp Analysis

Desk.comCustomer Management
  • Encourages customers to resolve their own issues
  • Multi-channel support and cross-platform capability
  • Accessible from virtually any web-enabled smartphone
  • Universal inbox allows agents to quickly sort through requests from multiple services
  • Support Center with articles, FAQs and the option to email its support agents or call a hotline at any time

Read the full GetApp Analysis

The Most Favorable Review

FreshdeskCustomer Management
Benjamin Seeman, Technology Director at Herscher Community Unit School District #214th of August, 2014 22:46

Sign up feature is not working

I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it.

Read all 17 reviews

ZendeskCustomer Management
Rheadel Pamintuan, Technical Support II at Cloudstaff4th of June, 2014 00:46

friendly tool for our ticketing system

Zendesk is a friendly tool for our ticketing system to support our clients and customers. I provided 5 stars for my rating because I don't have any issue using the application..

Read all 47 reviews

Desk.comCustomer Management

No positive reviews found in the past 12 months

Write a review

The Most Critical Review

FreshdeskCustomer Management
jai vignesh, Quality Checker @ SERCO Global Services8th of February 22:01

Not bad

Having all the options and access but its not user friendly when compared to other applications.

Read all 17 reviews

ZendeskCustomer Management
A verified reviewer4th of November, 2014 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 47 reviews

Desk.comCustomer Management

No critical reviews found in the past 12 months

Write a review

Features

FreshdeskCustomer Management
  • Simple, fast setup.
  • Multi-channel support - email, phone, chat, social and more
  • Self service portal to help your customers help themselves
  • Community portal to engage your biggest fans
  • Multiproduct support for your global company
  • Multi-language & multi-time zone support

Read more about Freshdesk

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

Desk.comCustomer Management
  • Universal inbox that aggregates cases from multiple channels
  • Case management with advanced routing tools and filters
  • Productivity tools, including custom macros & bulk updating
  • Mobile-optimized and custom branded self-service centers
  • Real-time business insights with team and channel performanc
  • Collaborate & respond to cases on-the-go with the mobile app

Read more about Desk.com

Screenshots

FreshdeskCustomer Management

8 screenshots available

ZendeskCustomer Management

6 screenshots available

Desk.comCustomer Management

5 screenshots available

Pricing Information

FreshdeskCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Freshdesk pricing

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

Desk.comCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Desk.com pricing

Typical Customers

FreshdeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Freshdesk

ZendeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

Desk.comCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Desk.com

Support

FreshdeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Freshdesk

ZendeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

Desk.comCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Desk.com

Supported Devices

FreshdeskCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Freshdesk

ZendeskCustomer Management
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

Desk.comCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Desk.com

Last Updated

FreshdeskCustomer Management

ZendeskCustomer Management

Desk.comCustomer Management

InsightlyReviews: 30
Avg rating: 3.77

Visit Website
InsightlyCustomer Management
Salesforce Sales CloudReviews: 7
Avg rating: 4.14

Visit Website
Salesforce Sales CloudCustomer Management
JIRAReviews: 4
Avg rating: 4.75

Visit Website
JIRAProject Management & Planning
RelateIQReviews: 63
Avg rating: 4.98

Visit Website
RelateIQCustomer Management
mHelpDesk Field Service SoftwareReviews: 33
Avg rating: 4.67

Visit Website
mHelpDesk Field Service SoftwareOperations Management
FreshserviceReviews: 5
Avg rating: 4.2

Visit Website
FreshserviceIT Management
Zoho SupportReviews: 4
Avg rating: 5.0

Visit Website
Zoho SupportCustomer Management
TeamSupport.comReviews: 92
Avg rating: 4.64

Visit Website
TeamSupport.comCustomer Management