Choosing the right customer support solution can be a hard task, since business should be really careful about relationship with their customers. Cloud based customer support solutions are probably the most convenient and simplest way remain customers happy. Here is the comparison of 3 leading cloud based customer support apps Desk.com (Formerly Assistly) vs. Zoho Support vs. Freshdesk.

Desk.comCustomer Management
(based on 18 reviews)
Zoho SupportCustomer Management
(based on 4 reviews)
FreshdeskCustomer Management
(based on 15 reviews)

Product Overview

Desk.comCustomer Management
  • Encourages customers to resolve their own issues
  • Multi-channel support and cross-platform capability
  • Accessible from virtually any web-enabled smartphone
  • Universal inbox allows agents to quickly sort through requests from multiple services
  • Support Center with articles, FAQs and the option to email its support agents or call a hotline at any time

Read the full GetApp Analysis

Zoho SupportCustomer Management

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.

Read more about Zoho Support

FreshdeskCustomer Management

Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more.

Read more about Freshdesk


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The Most Favorable Review

Desk.comCustomer Management
Anica24th of February 17:24

save your team time and give agents the context they need

If you want to blow your customer away, make sure that reps can easily access a customer’s entire lifecycle. Desk.com shows users complete profiles for customers that includes their contact info, history, and the identities of everyone who’s helped them in the past.

Read all 18 reviews

Zoho SupportCustomer Management
Gowdhaman J14th of February 10:23

Great Support

Prashant helped us to resolve the issue, he was very patient and guided us in the correct direction. He changed the settings exactly to our requirement..

Read all 4 reviews

FreshdeskCustomer Management
Michael16th of August, 2013 13:25

Very Well Thought Through

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers..

Read all 15 reviews

The Most Critical Review

Desk.comCustomer Management

No critical reviews found in the past 12 months

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Zoho SupportCustomer Management

No critical reviews found in the past 12 months

Write a review

FreshdeskCustomer Management

No critical reviews found in the past 12 months

Write a review

Features

Desk.comCustomer Management
  • Easy-to-use dashboard
  • Collaborative tool supports Facebook, Twitter, & Gmail cases
  • Sophisticated business rules efficiently route cases
  • Flex pricing to support whole company
  • Airtight case management system
  • Complaint Tracking System

Read more about Desk.com

Zoho SupportCustomer Management
  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal

Read more about Zoho Support

FreshdeskCustomer Management
  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Service Level Agreements
  • Automations - Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter

Read more about Freshdesk

Screenshots

Desk.comCustomer Management

5 screenshots available

Zoho SupportCustomer Management

3 screenshots available

FreshdeskCustomer Management

3 screenshots available

Pricing Information

Desk.comCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Desk.com pricing

Zoho SupportCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Zoho Support pricing

FreshdeskCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Freshdesk pricing


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Typical Customers

Desk.comCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Desk.com

Zoho SupportCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Zoho Support

FreshdeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Freshdesk

Support

Desk.comCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Desk.com

Zoho SupportCustomer Management

No information available

Read more about Zoho Support

FreshdeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Freshdesk

Supported Devices

Desk.comCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Desk.com

Zoho SupportCustomer Management
  • Mac
  • Web-based
  • Windows

Read more about Zoho Support

FreshdeskCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Freshdesk

Other Comparisons

Last Updated

Desk.comCustomer Management

Zoho SupportCustomer Management

FreshdeskCustomer Management

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