Choosing the right customer support solution can be a hard task, since business should be really careful about relationship with their customers. Cloud based customer support solutions are probably the most convenient and simplest way remain customers happy. Here is the comparison of 3 leading cloud based customer support apps Desk.com (Formerly Assistly) vs.

Desk.comCustomer Management
(based on 18 reviews)
Zoho SupportCustomer Management
(based on 4 reviews)
FreshdeskCustomer Management
(based on 16 reviews)

Feature Comparison

Activity Dashboard
Alerts / Escalation
Channel Management
Discussion Board
Escalation Management
Full Text Search
Incident Management
Issue Management
Multi-Channel Management
Problem Management
Product Catalog
Routing
SLA Management
Single Sign On
Social Media Integration
Status Reporting
Trouble Ticketing
Voting

Read more about Desk.com

Activity Dashboard
Alerts / Escalation
Channel Management
Discussion Board
Escalation Management
Full Text Search
Incident Management
Issue Management
Multi-Channel Management
Problem Management
Product Catalog
Routing
SLA Management
Single Sign On
Social Media Integration
Status Reporting
Trouble Ticketing
Voting

Read more about Zoho Support

Activity Dashboard
Alerts / Escalation
Channel Management
Discussion Board
Escalation Management
Full Text Search
Incident Management
Issue Management
Multi-Channel Management
Problem Management
Product Catalog
Routing
SLA Management
Single Sign On
Social Media Integration
Status Reporting
Trouble Ticketing
Voting

Read more about Freshdesk

Product Overview

Desk.comCustomer Management
  • Encourages customers to resolve their own issues
  • Multi-channel support and cross-platform capability
  • Accessible from virtually any web-enabled smartphone
  • Universal inbox allows agents to quickly sort through requests from multiple services
  • Support Center with articles, FAQs and the option to email its support agents or call a hotline at any time

Read the full GetApp Analysis

Zoho SupportCustomer Management
  • Provides organizations with a unified view of their customers’ needs.

  • Multi-channel ticket management solution.

  • Task automation enables agents to handle large volumes of incoming requests.

  • Customized reporting tools help companies improve performance.

  • Optimized for accessibility on mobile devices.

Read the full GetApp Analysis

FreshdeskCustomer Management
  • Use the Solutions section to create a public or private company knowledgebase
  • Automatically route tickets to the correct agents and teams with the Dispatch’r
  • Define specific SLA policies for priority customers for speedier resolution
  • Convert email threads, replies and tickets to knowledgebase articles
  • Customize and brand your own unique Freshdesk page with its own URL
  • Available in 16 different languages, and includes dozens of integrations
  • Ability to gamify your helpdesk to reward your top agents
  • Freshdesk's mobile plug-in app is compatible with all mobile devices

Read the full GetApp Analysis


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The Most Favorable Review

Desk.comCustomer Management
Anica24th of February 17:24

save your team time and give agents the context they need

If you want to blow your customer away, make sure that reps can easily access a customer’s entire lifecycle. Desk.com shows users complete profiles for customers that includes their contact info, history, and the identities of everyone who’s helped them in the past.

Read all 18 reviews

Zoho SupportCustomer Management
Jeri Vespoli5th of February 09:16

Robust Integrated Sales, Marketing and Operations

I reviewed many database solutions for data, time, sales, marketing and operations management. Zoho is a standout.

Read all 4 reviews

FreshdeskCustomer Management
Benjamin Seeman, Technology Director at Herscher Community Unit School District #214th of August 22:46

Sign up feature is not working

I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it.

Read all 16 reviews

The Most Critical Review

Desk.comCustomer Management

No critical reviews found in the past 12 months

Write a review

Zoho SupportCustomer Management

No critical reviews found in the past 12 months

Write a review

FreshdeskCustomer Management

No critical reviews found in the past 12 months

Write a review

Features

Desk.comCustomer Management
  • Universal inbox that aggregates cases from multiple channels
  • Case management with advanced routing tools and filters
  • Productivity tools, including custom macros & bulk updating
  • Mobile-optimized and custom branded self-service centers
  • Real-time business insights with team and channel performanc
  • Collaborate & respond to cases on-the-go with the mobile app

Read more about Desk.com

Zoho SupportCustomer Management
  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal

Read more about Zoho Support

FreshdeskCustomer Management
  • Simple, fast setup.
  • Multi-channel support - email, phone, chat, social and more
  • Self service portal to help your customers help themselves
  • Community portal to engage your biggest fans
  • Multiproduct support for your global company
  • Multi-language & multi-time zone support

Read more about Freshdesk

Screenshots

Desk.comCustomer Management

5 screenshots available

Zoho SupportCustomer Management

3 screenshots available

FreshdeskCustomer Management

8 screenshots available

Pricing Information

Desk.comCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Desk.com pricing

Zoho SupportCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Zoho Support pricing

FreshdeskCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Freshdesk pricing


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Typical Customers

Desk.comCustomer Management
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about Desk.com

Zoho SupportCustomer Management
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about Zoho Support

FreshdeskCustomer Management
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about Freshdesk

Support

Desk.comCustomer Management
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about Desk.com

Zoho SupportCustomer Management
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about Zoho Support

FreshdeskCustomer Management
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about Freshdesk

Supported Devices

Desk.comCustomer Management
Android
iPhone-iPad
Mac
Mobile Web App
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about Desk.com

Zoho SupportCustomer Management
Android
iPhone-iPad
Mac
Mobile Web App
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about Zoho Support

FreshdeskCustomer Management
Android
iPhone-iPad
Mac
Mobile Web App
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about Freshdesk

Other Comparisons

Last Updated

Desk.comCustomer Management

Zoho SupportCustomer Management

FreshdeskCustomer Management

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