Compare Zoho Support vs. Zendesk
Save time and effort to compare leading Customer Software tools for small businesses. The table below compares Zoho Support and Zendesk. Zendesk is one of the leading customer support solution out there but Zoho Support provides also a full range of features for a very affordable price. Check out both product details such as features, pricing, target market and supported languages. You can also quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.
View all Customer Support software, applications & tools →
Zoho Support
|
Zendesk
|
|
| Average rating |
4.5/5
User reviews (2) |
4.3/5
User reviews (3) |
| Social presence |
11,477 likes
7,921 followers
|
3,902 likes
19,505 followers
|
| Screenshots |  |
 |
| Overview | Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It... Learn more › | Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk ... Learn more › |
| Features | • Ticket Management • Contracts and SLA • Reports and Dashboards • Alerts and Notifications • Knowledge Base • Customer Self Service Portal |
• Flexible ticket management with automated workflow • Multi-channel support: email, web, phone, chat, social media • Mobile support with native iPhone, iPad, and Android apps • Robust reporting and advanced analytics • Customer facing web interface that you can easily brand • Knowledge base portal and community forums included • Over 80 out-of-the-box integrations with 3rd party apps • Open API enabling seamless integration into your business • Multi-brand support with linked accounts • Unlimited, free "light agents" (Enterprise plan only) |
| Typical customers | Large Enterprises, Small Business | Associations, Large Enterprises, Public Administrations, Small Business |
| Languages | Chinese (Simplified), English, French, German, Japanese, Spanish | Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish |
| Geographies supported | Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States | Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States |
| Pricing | Free for 1 Agent Enterprise $25/Agent/Month Professional $12/Agent/Month |
Free 30-day trial Multiple plans to choose from $9-$99 per agent / month |
| More Comparisons |
• Online Help Desk Software Comparison • Compare Zoho Support vs. Zendesk • Compare Zendesk vs. TeamSupport |
• Online Help Desk Software Comparison • Feedback Management Software Comparison • Social CRM Software Comparison • Compare Zendesk vs. Desk.com (Assistly) • Compare Zendesk vs. Salesforce.com • Compare Zoho Support vs. Zendesk • Compare Zendesk vs. GetSatisfaction • Compare Zendesk vs. TeamSupport |
View all Customer Support software, applications & tools →
View all Customer Support software reviews →