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Compare Zoho Support vs. Zendesk

Save time and effort comparing leading Customer Software tools for small businesses. The table below compares Zoho Support and Zendesk. Zendesk is one of the leading customer support solution out there but Zoho Support provides also a full range of features for a very affordable price. Check out both product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.

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Zoho Support
Zendesk

Zoho Support

Customer Support and Help Desk Software

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Zendesk

Leading Cloud-Based Customer Service Software Solution

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Average Rating

Zoho Support

4.8/5

4.8

4 user reviews for Zoho Support →

Zendesk

4.5/5

4.5

16 user reviews for Zendesk →
Screenshots

Zoho Support

Zoho Support Screenshot

 

Zendesk

 

Overview

Zoho Support

Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

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Zendesk

Zendesk is the leading cloud-based customer service software solution trusted by over 25,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

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Features

Zoho Support

  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal
  • Social Media Support
  • Accounts and Contacts
  • Contracts and Service Level Agreements (SLAs)
  • Alerts and Notifications
  • Product Catalog
  • Customer Support Portal

Zendesk

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free "light agents" (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM
Typical Customers

Zoho Support

Freelancers, Large Enterprises, Mid Size Business, Small Business

Zendesk

Associations, Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Supported Devices

Zoho Support

Mac, Web-based, Windows

Zendesk

Android, iPhone-iPad, Linux, Mac, Open-source, RIM-BlackBerry, Web-based, Windows, Windows Phone

Languages

Zoho Support

Chinese (Simplified), English, French, German, Japanese, Spanish

Zendesk

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Geographies Supported

Zoho Support

Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States

Zendesk

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States

Pricing

Zoho Support

Free for 1 Agent Enterprise $25/Agent/Month Professional $12/Agent/Month

Zendesk

Starter Plan: $20 per year w/ 3 agents (100% donated to Charity:Water) Regular Plan: $24 per agent/month Plus Plan: $49 per agent/month Enterprise Plan: $99 per agent/month

Support Options

Zoho Support

No information available

Zendesk

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Other Comparisons

Zoho Support

Zendesk

Zoho Support
Zendesk

Zoho Support

Customer Support and Help Desk Software

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Zendesk

Leading Cloud-Based Customer Service Software Solution

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