Save time and effort comparing leading Customer Software tools for small businesses. The table below compares Zoho Support and Zendesk. Zendesk is one of the leading customer support solution out there but Zoho Support provides also a full range of features for a very affordable price.

Zoho SupportCustomer Management
(based on 4 reviews)
ZendeskCustomer Management
(based on 45 reviews)
FreshdeskSPONSORED AD
(based on 16 reviews)

Product Overview

Zoho SupportCustomer Management
  • Provides organizations with a unified view of their customers’ needs.

  • Multi-channel ticket management solution.

  • Task automation enables agents to handle large volumes of incoming requests.

  • Customized reporting tools help companies improve performance.

  • Optimized for accessibility on mobile devices.

Read the full GetApp Analysis

ZendeskCustomer Management

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Read more about Zendesk

FreshdeskCustomer Management

Read the full GetApp Analysis


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The Most Favorable Review

Zoho SupportCustomer Management
Gowdhaman J14th of February 10:23

Great Support

Prashant helped us to resolve the issue, he was very patient and guided us in the correct direction. He changed the settings exactly to our requirement..

Read all 4 reviews

ZendeskCustomer Management
Rheadel Pamintuan, Technical Support II at Cloudstaff4th of June 00:46

friendly tool for our ticketing system

Zendesk is a friendly tool for our ticketing system to support our clients and customers. I provided 5 stars for my rating because I don't have any issue using the application..

Read all 45 reviews

FreshdeskCustomer Management
Benjamin Seeman, Technology Director at Herscher Community Unit School District #26 days ago 22:46

Sign up feature is not working

I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it.

Read all 16 reviews

The Most Critical Review

Zoho SupportCustomer Management

No critical reviews found in the past 12 months

Write a review

ZendeskCustomer Management
Dave20th of February 05:55

Poor Communications and Support

We have been using Zendesk integration in our product for 2 years. Zendesk shut down an API we were using with no email warning to us because our "usage levels didn't hit a certain threshold".

Read all 45 reviews

FreshdeskCustomer Management

No critical reviews found in the past 12 months

Write a review

Features

Zoho SupportCustomer Management
  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal

Read more about Zoho Support

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

FreshdeskCustomer Management
  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Service Level Agreements
  • Automations - Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter

Read more about Freshdesk

Screenshots

Zoho SupportCustomer Management

3 screenshots available

ZendeskCustomer Management

6 screenshots available

FreshdeskCustomer Management

3 screenshots available

Pricing Information

Zoho SupportCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Zoho Support pricing

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

FreshdeskCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Freshdesk pricing


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Typical Customers

Zoho SupportCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Zoho Support

ZendeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

FreshdeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Freshdesk

Support

Zoho SupportCustomer Management

No information available

Read more about Zoho Support

ZendeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

FreshdeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Freshdesk

Supported Devices

Zoho SupportCustomer Management
  • Mac
  • Web-based
  • Windows

Read more about Zoho Support

ZendeskCustomer Management
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

FreshdeskCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Freshdesk

Other Comparisons

Last Updated

Zoho SupportCustomer Management

ZendeskCustomer Management

FreshdeskCustomer Management

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