Save time and effort comparing leading Customer Software tools for small businesses. The table below compares Zoho Support and Zendesk. Zendesk is one of the leading customer support solution out there but Zoho Support provides also a full range of features for a very affordable price.

Zoho SupportCustomer Management
(based on 4 reviews)
ZendeskCustomer Management
(based on 46 reviews)
FreshdeskSPONSORED AD
(based on 16 reviews)

Product Overview

Zoho SupportCustomer Management
  • Provides organizations with a unified view of their customers’ needs.

  • Multi-channel ticket management solution.

  • Task automation enables agents to handle large volumes of incoming requests.

  • Customized reporting tools help companies improve performance.

  • Optimized for accessibility on mobile devices.

Read the full GetApp Analysis

ZendeskCustomer Management

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Read more about Zendesk

FreshdeskCustomer Management
  • Use the Solutions section to create a public or private company knowledgebase
  • Automatically route tickets to the correct agents and teams with the Dispatch’r
  • Define specific SLA policies for priority customers for speedier resolution
  • Convert email threads, replies and tickets to knowledgebase articles
  • Customize and brand your own unique Freshdesk page with its own URL
  • Available in 16 different languages, and includes dozens of integrations
  • Ability to gamify your helpdesk to reward your top agents
  • Freshdesk's mobile plug-in app is compatible with all mobile devices

Read the full GetApp Analysis


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The Most Favorable Review

Zoho SupportCustomer Management
Jeri Vespoli5th of February 09:16

Robust Integrated Sales, Marketing and Operations

I reviewed many database solutions for data, time, sales, marketing and operations management. Zoho is a standout.

Read all 4 reviews

ZendeskCustomer Management
Sharique Muzaffar18th of February 05:35

Zendesk is Awesome

Versatile, Easy, Simple, Fast, Good Look, Excellent ,outstanding and many more....

Read all 46 reviews

FreshdeskCustomer Management
Benjamin Seeman, Technology Director at Herscher Community Unit School District #214th of August 22:46

Sign up feature is not working

I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it.

Read all 16 reviews

The Most Critical Review

Zoho SupportCustomer Management

No critical reviews found in the past 12 months

Write a review

ZendeskCustomer Management
A verified reviewer4th of November 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 46 reviews

FreshdeskCustomer Management

No critical reviews found in the past 12 months

Write a review

Features

Zoho SupportCustomer Management
  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal

Read more about Zoho Support

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

FreshdeskCustomer Management
  • Simple, fast setup.
  • Multi-channel support - email, phone, chat, social and more
  • Self service portal to help your customers help themselves
  • Community portal to engage your biggest fans
  • Multiproduct support for your global company
  • Multi-language & multi-time zone support

Read more about Freshdesk

Screenshots

Zoho SupportCustomer Management

3 screenshots available

ZendeskCustomer Management

6 screenshots available

FreshdeskCustomer Management

8 screenshots available

Pricing Information

Zoho SupportCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Zoho Support pricing

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

FreshdeskCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Freshdesk pricing


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Typical Customers

Zoho SupportCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Zoho Support

ZendeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

FreshdeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Freshdesk

Support

Zoho SupportCustomer Management

No information available

Read more about Zoho Support

ZendeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

FreshdeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Freshdesk

Supported Devices

Zoho SupportCustomer Management
  • Mac
  • Web-based
  • Windows

Read more about Zoho Support

ZendeskCustomer Management
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

FreshdeskCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Freshdesk

Last Updated

Zoho SupportCustomer Management

ZendeskCustomer Management

FreshdeskCustomer Management

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