Save time and effort comparing leading Customer Software tools for small businesses. The table below compares Zoho Support and Zendesk. Zendesk is one of the leading customer support solution out there but Zoho Support provides also a full range of features for a very affordable price.

Zoho SupportCustomer Management
(based on 4 reviews)
ZendeskCustomer Management
(based on 47 reviews)
FreshdeskSPONSORED AD
(based on 17 reviews)

Product Overview

Zoho SupportCustomer Management
  • Provides organizations with a unified view of their customers’ needs.

  • Multi-channel ticket management solution.

  • Task automation enables agents to handle large volumes of incoming requests.

  • Customized reporting tools help companies improve performance.

  • Optimized for accessibility on mobile devices.

Read the full GetApp Analysis

ZendeskCustomer Management
  • Unify Communications
  • Customer Self-Service
  • Increase Customer Engagement
  • Automate Workflows
  • Wide Integration scope

Read the full GetApp Analysis

FreshdeskCustomer Management
  • Use the Solutions section to create a public or private company knowledgebase
  • Automatically route tickets to the correct agents and teams with the Dispatch’r
  • Define specific SLA policies for priority customers for speedier resolution
  • Convert email threads, replies and tickets to knowledgebase articles
  • Customize and brand your own unique Freshdesk page with its own URL
  • Available in 16 different languages, and includes dozens of integrations
  • Ability to gamify your helpdesk to reward your top agents
  • Freshdesk's mobile plug-in app is compatible with all mobile devices

Read the full GetApp Analysis

The Most Favorable Review

Zoho SupportCustomer Management

No positive reviews found in the past 12 months

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ZendeskCustomer Management
Rob Reynolds - COO OSIA Medical5th of March, 2014 11:30

Rolling with the

Thanks for making this product, not only great, but also available for start-ups like us. When you're just getting going, you find most "necessities" are simply out of reach.

Read all 47 reviews

FreshdeskCustomer Management
Benjamin Seeman, Technology Director at Herscher Community Unit School District #214th of August, 2014 22:46

Sign up feature is not working

I'm going to give it 4 stars because I couldn't give it 1 or 2. The sign up feature hasn't been working correctly since I bought it.

Read all 17 reviews

The Most Critical Review

Zoho SupportCustomer Management

No critical reviews found in the past 12 months

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ZendeskCustomer Management
A verified reviewer4th of November, 2014 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 47 reviews

FreshdeskCustomer Management
jai vignesh, Quality Checker @ SERCO Global Services8th of February 22:01

Not bad

Having all the options and access but its not user friendly when compared to other applications.

Read all 17 reviews

Features

Zoho SupportCustomer Management
  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal

Read more about Zoho Support

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

FreshdeskCustomer Management
  • Simple, fast setup.
  • Multi-channel support - email, phone, chat, social and more
  • Self service portal to help your customers help themselves
  • Community portal to engage your biggest fans
  • Multiproduct support for your global company
  • Multi-language & multi-time zone support

Read more about Freshdesk

Screenshots

Zoho SupportCustomer Management

8 screenshots available

ZendeskCustomer Management

6 screenshots available

FreshdeskCustomer Management

8 screenshots available

Pricing Information

Zoho SupportCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Zoho Support pricing

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing

FreshdeskCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Freshdesk pricing

Typical Customers

Zoho SupportCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Zoho Support

ZendeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Zendesk

FreshdeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Freshdesk

Support

Zoho SupportCustomer Management

No information available

Read more about Zoho Support

ZendeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Zendesk

FreshdeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Freshdesk

Supported Devices

Zoho SupportCustomer Management
  • Mac
  • Web-based
  • Windows

Read more about Zoho Support

ZendeskCustomer Management
  • Android
  • Linux
  • Mac
  • Open-source
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Zendesk

FreshdeskCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Freshdesk

Last Updated

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