Feedback Management Software Comparison
Feedback Management Software is helping businesses to gather, centralize and respond to customer, partner and employee feedback. It is used to create and deploy surveys and coordinate results between different departments for measuring satisfaction, identifying issues and setting the right expectations. Feedback management apps increase loyalty which will make your business more profitable. . These three popular survey & feedback management tools offer a high range of features to ask, listen, analyse and take the right actions!
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Desk.com
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SurveyTool
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Zendesk
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| Average rating |
5.0/5
User reviews (10) |
5.0/5
User reviews (1) |
4.3/5
User reviews (3) |
| Social presence |
2,327 likes
4,942 followers
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10 likes
817 followers
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3,902 likes
19,505 followers
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| Screenshots |  |
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| Overview | Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE. Desk.com helps your front line team s... Learn more › | SurveyTool feedback software is a web-based platform for collecting valuable feedback from employees, customers, users, anyone really. SurveyTool offers free professional templates which help you ask the right questions and start collecting information as quickly as possible. Creating a survey is easy with the drag and drop designer, and SurveyTool boasts advanced features like skip logic and... Learn more › | Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk ... Learn more › |
| Features | • Easy-to-use dashboard • Collaborative tool supports Facebook, Twitter, & Gmail cases • Sophisticated business rules efficiently route cases • Flex pricing to support whole company • Airtight case management system • Complaint Tracking System • self-service support center • Social Media integration |
• Professional Templates- We offer over 35 targeted templates • Auto Send- Send out your survey periodically • Add Rewards- Offer a discount code for finishing your survey • Skip Logic-Design surveys that integrate screening questions • Visualized Results -Clean, organized, easy data analysis • Branding - Upload a logo • Predefined Fields-Answers options pre-made to save time • Embed- Just copy and paste the code for embedding • Invite- Integrated with mail providers for one click invites • Live Edit- Easily edit your survey, even after launching |
• Flexible ticket management with automated workflow • Multi-channel support: email, web, phone, chat, social media • Mobile support with native iPhone, iPad, and Android apps • Robust reporting and advanced analytics • Customer facing web interface that you can easily brand • Knowledge base portal and community forums included • Over 80 out-of-the-box integrations with 3rd party apps • Open API enabling seamless integration into your business • Multi-brand support with linked accounts • Unlimited, free "light agents" (Enterprise plan only) |
| Typical customers | Large Enterprises, Small Business | Small Business, Large Enterprises, Public Administrations, Associations | Associations, Large Enterprises, Public Administrations, Small Business |
| Languages | English | English | Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish |
| Geographies supported | Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States | United States, Canada, United Kingdom, Europe, Australia, India | Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States |
| Pricing | First Agent is always free $1/hour for flex (part-time) agents $49/month for additional full-time agents In order to bring the voice of the customer to the entire organization, we have created a supplemental option called "Flex" hours. The spirit of "Flex" hours is to allow users who are not "full-time" agents to participate in the support experience. |
SurveyTool offers a freemium model with the advanced features available through a monthly or yearly subscription. The basic plan is $9 or $14 a month and the Pro plan is $24 or $39 a month. (Lower price is through a yearly subscription) | Free 30-day trial Multiple plans to choose from $9-$99 per agent / month |
| More Comparisons |
• Feedback Management Software Comparison • Social CRM Software Comparison • Compare Zendesk vs. Desk.com (Assistly) |
• Feedback Management Software Comparison |
• Online Help Desk Software Comparison • Feedback Management Software Comparison • Social CRM Software Comparison • Compare Zendesk vs. Desk.com (Assistly) • Compare Zendesk vs. Salesforce.com • Compare Zoho Support vs. Zendesk • Compare Zendesk vs. GetSatisfaction • Compare Zendesk vs. TeamSupport |
Enterprise feedback software enables organizations to centrally manage surveys. It creates an open environment for conversations with employees, partners, and customers regarding issues and corrective actions. Survey & feedback tools are often integrated with Helpdesk, CRM or HR systems.
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