Compare The Best Help Desk and Ticket Management Software
Comparison of the current top Help Desk and Ticket Management Software: Zendesk, Freshdesk and Zoho Support
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Zendesk
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Freshdesk
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Zoho Support
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| Average rating |
4.3/5
User reviews (3) |
4.5/5
User reviews (4) |
4.5/5
User reviews (2) |
| Social presence |
3,902 likes
19,505 followers
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380 likes
421 followers
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11,477 likes
7,921 followers
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| Screenshots |  |
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| Overview | Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk ... Learn more › | Freshdesk brings together into one help desk tool all your conversations with customers, be it over Email, phone, the web and chat or even conversations over social channels like Facebook and Twitter. It provides a lot of features presented in a simple and 'super user friendly' way: multi product support, SLAs, automation features, a knowledge base, a self service portal and community forums to en... Learn more › | Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It... Learn more › |
| Features | • Flexible ticket management with automated workflow • Multi-channel support: email, web, phone, chat, social media • Mobile support with native iPhone, iPad, and Android apps • Robust reporting and advanced analytics • Customer facing web interface that you can easily brand • Knowledge base portal and community forums included • Over 80 out-of-the-box integrations with 3rd party apps • Open API enabling seamless integration into your business • Multi-brand support with linked accounts • Unlimited, free "light agents" (Enterprise plan only) |
• Email to Ticket Conversion • Knowledge Base • Self Service Portal • Service Level Agreements • Automations - Ticket routing, scenario automations • Multi-channel support, including Facebook & Twitter • Community Portal with Idea Management & Voting • Multi-product/multi-brand Support • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM • Multi-language & multi-time zone support |
• Ticket Management • Contracts and SLA • Reports and Dashboards • Alerts and Notifications • Knowledge Base • Customer Self Service Portal |
| Typical customers | Associations, Large Enterprises, Public Administrations, Small Business | Large Enterprises, Public Administrations, Small Business | Large Enterprises, Small Business |
| Languages | Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish | Czech, Dutch, English, Finnish, French, German, Italian, Polish, Portuguese, Spanish, Swedish | Chinese (Simplified), English, French, German, Japanese, Spanish |
| Geographies supported | Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States | Asia, Australia, Canada, China, Europe, Germany, India, Latin America, Middle-East and Africa, United Kingdom, United States | Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States |
| Pricing | Free 30-day trial Multiple plans to choose from $9-$99 per agent / month |
Freshdesk is priced per customer support agent per month. You can choose from 3 plans Sprout - $9 per agent per month Blossom - $19 per agent per month Garden - $29 per agent per month |
Free for 1 Agent Enterprise $25/Agent/Month Professional $12/Agent/Month |
| More Comparisons |
• Online Help Desk Software Comparison • Feedback Management Software Comparison • Social CRM Software Comparison • Compare Zendesk vs. Desk.com (Assistly) • Compare Zendesk vs. Salesforce.com • Compare Zoho Support vs. Zendesk • Compare Zendesk vs. GetSatisfaction • Compare Zendesk vs. TeamSupport |
• Online Help Desk Software Comparison |
• Online Help Desk Software Comparison • Compare Zoho Support vs. Zendesk • Compare Zendesk vs. TeamSupport |
Help Desk applications are the solution behind many companies' helpdesk technical support services to their customers; it is accessed by staff fielding support calls or emails and taps into the company's problem resolution knowledgebase. It also logs and tracks users' ticket requests for help. Choosing the best help desk software for your business needs can be the first step for a successful customer relationship.
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