Save time and effort comparing leading Help Desk and Ticket Management Software tools for small businesses. The table below compares Desk.com and Deskero and Freshdesk. Three leading help desk apps in the cloud that offer a freemium plan for users of their software. Check out how products compare looking at products details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.

Desk.comCustomer Management
(based on 18 reviews)
DeskeroCustomer Management
(based on 5 reviews)
FreshdeskCustomer Management
(based on 15 reviews)

Product Overview

Desk.comCustomer Management
  • Encourages customers to resolve their own issues
  • Multi-channel support and cross-platform capability
  • Accessible from virtually any web-enabled smartphone
  • Universal inbox allows agents to quickly sort through requests from multiple services
  • Support Center with articles, FAQs and the option to email its support agents or call a hotline at any time

Read the full GetApp Analysis

DeskeroCustomer Management

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

Read more about Deskero

FreshdeskCustomer Management

Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more.

Read more about Freshdesk


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The Most Favorable Review

Desk.comCustomer Management
Anica24th of February 17:24

save your team time and give agents the context they need

If you want to blow your customer away, make sure that reps can easily access a customer’s entire lifecycle. Desk.com shows users complete profiles for customers that includes their contact info, history, and the identities of everyone who’s helped them in the past.

Read all 18 reviews

DeskeroCustomer Management
Caleb-W11th of September, 2013 11:47

Great improvements with little effort

Since my company implemented Deskero, I have seen great improvements in customer satisfaction. It is the tool that my customer support team needed to provide impeccable customer service.

Read all 5 reviews

FreshdeskCustomer Management
Michael16th of August, 2013 13:25

Very Well Thought Through

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers..

Read all 15 reviews

The Most Critical Review

Desk.comCustomer Management

No critical reviews found in the past 12 months

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DeskeroCustomer Management

No critical reviews found in the past 12 months

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FreshdeskCustomer Management

No critical reviews found in the past 12 months

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Features

Desk.comCustomer Management
  • Easy-to-use dashboard
  • Collaborative tool supports Facebook, Twitter, & Gmail cases
  • Sophisticated business rules efficiently route cases
  • Flex pricing to support whole company
  • Airtight case management system
  • Complaint Tracking System

Read more about Desk.com

DeskeroCustomer Management
  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets: fast & easy!
  • Immediatly convert your chat sessions into tickets
  • Email importing made simple
  • Advanced ticket configuration rules for ticket dispatching

Read more about Deskero

FreshdeskCustomer Management
  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Service Level Agreements
  • Automations - Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter

Read more about Freshdesk

Screenshots

Desk.comCustomer Management

5 screenshots available

DeskeroCustomer Management

8 screenshots available

FreshdeskCustomer Management

3 screenshots available

Pricing Information

Desk.comCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Desk.com pricing

DeskeroCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Deskero pricing

FreshdeskCustomer Management

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Freshdesk pricing


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Typical Customers

Desk.comCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Desk.com

DeskeroCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Deskero

FreshdeskCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about Freshdesk

Support

Desk.comCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Desk.com

DeskeroCustomer Management
  • Knowledge Base
  • Online Support

Read more about Deskero

FreshdeskCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Freshdesk

Supported Devices

Desk.comCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Desk.com

DeskeroCustomer Management
  • Web-based

Read more about Deskero

FreshdeskCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about Freshdesk

Other Comparisons

Last Updated

Desk.comCustomer Management

DeskeroCustomer Management

FreshdeskCustomer Management

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