Save time and effort comparing leading Help Desk and Ticket Management Software tools for small businesses. The table below compares Desk.com and Deskero and Freshdesk. Three leading help desk apps in the cloud that offer a freemium plan for users of their software. Check out how products compare looking at products details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.


Logo for Desk.com Desk.com

Help Desk + Social CRM + Customer Support



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Logo for Deskero Deskero

Social Customer Care + Ticket Help Desk



Request Demo  Request Pricing


Logo for Freshdesk Freshdesk

Customer support software that helps you promise, deliver and wow.



Visit Website


Average Rating (Reviews & ratings by the GetApp Community)

Editorial Reviews from GetApp

Logo for Desk.com
 Desk.com

Standout Customer Support
esk.com stands apart from competing customer support applications because of the advanced features it offers. The self-service nature of Desk.com’s platform encourages customers to resolve their own issues—a stealth business tactic that makes it possible for agents to spend more time working on the complaints and queries that are most difficult to resolve. Multi-channel support and cross-platform capability also make it possible for agents to work from outside the office.

Read the full review on the GetApp Blog


Logo for Deskero
 Deskero

Nothing Found


Logo for Freshdesk
 Freshdesk

Watch Your Tickets And Gamify Your Helpdesk
Freshdesk enables you to gamify your helpdesk. Essentially, it creates teams out of your support personnel and rewards them for good work. For example, teams that solve customer problems faster than other teams are rewarded from within the corporate structure. I thought this was an excellent approach to support as it incentivizes employees to perform bette

Read the full review on the GetApp Blog


Last Updated (Last change made to the app by the vendor)

Logo for Desk.com
 Desk.com

Logo for Deskero
 Deskero

Logo for Freshdesk
 Freshdesk

Product Overview

Logo for Desk.com
 Desk.com

Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

Read more about Desk.com

Logo for Deskero
 Deskero

Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care. Our aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

Read more about Deskero

Logo for Freshdesk
 Freshdesk

Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

Read more about Freshdesk

Screenshots

Logo for Desk.com
 Desk.com

Screenshot of Desk.com ()

Logo for Deskero
 Deskero

Screenshot of Deskero ()

Logo for Freshdesk
 Freshdesk

Screenshot of Freshdesk ()

Features

Logo for Desk.com
 Desk.com
  • Easy-to-use dashboard
  • Collaborative tool supports Facebook, Twitter, & Gmail cases
  • Sophisticated business rules efficiently route cases
  • Flex pricing to support whole company
  • Airtight case management system
  • Complaint Tracking System
  • Self-service support center
  • Social Media integration
  • Macros
  • Bulk Updating
  • Labels and Custom Fields
  • Customer Profiles
  • Case History, Escalation and Case Tracking
  • Mobile Support
  • Multilingual Support
  • Business Insights
  • Integration with GetSatisfaction, Salesforce, Google Apps
  • Olark, Do, Snapengage Integration
  • Create Cases from Facebook Messages.
  • Multi-channel case management

Logo for Deskero
 Deskero
  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets: fast & easy!
  • Immediatly convert your chat sessions into tickets
  • Email importing made simple
  • Advanced ticket configuration rules for ticket dispatching
  • Reply Macros in order to save time on most common tasks
  • Customizable feedback widget to use directly on your website
  • Top Clients management to make special client feel loved
  • Complete knowledge base for quick self service solutions
  • Exporting knowledge base to social networks
  • Full Facebook integration
  • Full Twitter integration
  • Social monitor features to track & compare competition
  • Additional custom portals for specific products
  • Customizable database tailored to suit your needs
  • Service levels configuration to guarantee top performances
  • Open Rest API
  • Advanced scenario execution
  • Complete set of reports & analytics

Logo for Freshdesk
 Freshdesk
  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Service Level Agreements
  • Automations - Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

Typical Customers

Logo for Desk.com
 Desk.com

Freelancers, Large Enterprises, Mid Size Business, Small Business


Logo for Deskero
 Deskero

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Logo for Freshdesk
 Freshdesk

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Supported Devices

Logo for Desk.com
 Desk.com

Android, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows


Logo for Deskero
 Deskero

Web-based


Logo for Freshdesk
 Freshdesk

Android, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone


Supported Platforms

Logo for Desk.com
 Desk.com

Google Apps, Open API, Salesforce


Logo for Deskero
 Deskero
Logo for Freshdesk
 Freshdesk

Google Apps, Open API, Salesforce


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Supported Languages

Logo for Desk.com
 Desk.com

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish


Logo for Deskero
 Deskero

English, French, Italian, Spanish


Logo for Freshdesk
 Freshdesk

Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish


Supported Geographies

Logo for Desk.com
 Desk.com

Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for Deskero
 Deskero

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for Freshdesk
 Freshdesk

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States


Pricing Information

Logo for Desk.com
 Desk.com

$3/month for basic support tools for up to 3 agents $29/year per agent billed annually $39/month per agent billed monthly


Logo for Deskero
 Deskero

$15 per agent/month for Social plan, designed for social media managers $38 per agent/month for Business plan, for professional business use $78 per agent/month for Power plan, for advanced ticket system features Also offers a completely free plan that’s perfect for non-professionals


Logo for Freshdesk
 Freshdesk

Freshdesk is priced per support agent per month, and has 4 different plans. Sprout - $15 per agent per month (first 3 agents free). Blossom - $19 per agent per month. Garden - $29 per agent per month. Estate - &49 per agent per month.


Support (What type(s) of support the company offers to customers)

Logo for Desk.com
 Desk.com

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


Logo for Deskero
 Deskero

Knowledge Base, Online Support


Logo for Freshdesk
 Freshdesk

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials



Logo for Desk.com Desk.com

Help Desk + Social CRM + Customer Support

Visit Website



Logo for Deskero Deskero

Social Customer Care + Ticket Help Desk

Request Demo  Request Pricing



Logo for Freshdesk Freshdesk

Customer support software that helps you promise, deliver and wow.

Visit Website


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• Manage end-user service and support requests
• Collaborate with users and IT team members
• Deliver better IT service to your users
• Offer a branded self-service portal to your users
• Includes an IT service catalog to publish your services
• Integrated IT Asset Management system

• Robust, but easy to use
• Flexible and Intuitive
• Internal collaboration tools, Integrated screen recording
• Customer Portal, KB, Forums
• Screen Recordings
• Automation, Escalation, Time Tracking
• Mobile
• CRM Integrations with Salesforce, Highrise & Zoho
• Software Version & Asset Tracking
• Reporting, Exporting, Filtering, Sorting
• Email-To-Ticket
• Customizable Templates
• Live Chat
• SLA Management
• Ticket Collision
• Tagging & Ticket Queues
• Canned Responses
• Wiki
• Custom Fields and Workflows
• REST API

• Support ticketing with email integration
• Fully featured live chat for your helpdesk and your website
• Real-time visitor monitoring
• Track and record phone calls
• Rich self-service helpdesk
• Advanced ticket workflows, rules and automations
• Custom fields for tickets, chats and customers
• Rich customer and organization profiles for CRM
• Support for multiple plans
• Manage ticket reply and resolution deadlines
• Define business hours for accurate performance tracking
• Automatic escalation rules ensures nothing slips through
• Native mobile apps for iOS, Android, Windows and Blackberry
• Mobile live chat with the Jabber gateway
• 100+ out-of-the-box helpdesk reports
• Build custom reports with the Kayako Query Language
• Schedule reports to be automatically delivered to your inbox
• Multi-lingual customer support and localizations
• Full control over the look and feel of the helpdesk
• REST API, integrates with your apps and backend systems

• Flexible ticket management with automated workflow
• Multi-channel support: email, web, phone, chat, social media
• Mobile support with native iPhone, iPad, and Android apps
• Robust reporting and advanced analytics
• Customer facing web interface that you can easily brand
• Knowledge base portal and community forums included
• Over 100 out-of-the-box integrations with 3rd party apps
• Open API enabling seamless integration into your business
• Multi-brand support with linked accounts
• Unlimited, free "light agents" (Enterprise plan only)
• Group rules and macros
• Screencasting
• Public and private forums
• Full CSS rebranding
• Multi locale (timezone and languages)
• Export ticket views to CSV
• SSO with Twitter, Facebook, Google and SAML
• REST API
• Pre-built: Salesforce, SugarCRM

• Ticket Management
• Contracts and SLA
• Reports and Dashboards
• Alerts and Notifications
• Knowledge Base
• Customer Self Service Portal
• Social Media Support
• Accounts and Contacts
• Contracts and Service Level Agreements (SLAs)
• Alerts and Notifications
• Product Catalog
• Customer Support Portal

• Convert emails into tickets
• Intutive user interface
• In-depth reporting
• Smart rules for automation
• SLA Management
• Personalize Queue
• Canned actions
• Knowledge base & FAQ
• Custom fields
• Escalate tickets
• Advanced Search
• Merge Tickets
• CRM Integration
• Community Forum
• Live Chat Integration
• Scheduled Reports
• Native Mobile Apps
• REST API
• SSO: Google & SAML
• Group Contacts

• Incident Management
• Problem Management
• Change Management
• Release Management
• Asset Management
• Issue Tracking
• Ticketing System
• Knowledge Base
• Self Service Portal
• Service Desk Automations
• Multiple Languages
• Multiple Time Zones
• Satisfaction Survey
• Gamification
• Automatic Ticket Assignment
• Asset Discovery
• REST API
• Out-of-the-box Reporting
• Full CSS Rebranding
• Product Catalogue

• PinkVerified ITIL process support for 11 processes
• Service portfolio management with IT cost management
• Field service management
• Project and portfolio management
• CMDB and discovery with dependency mapping