Compare Zendesk vs. Desk.com (Assistly)
Save time and effort to compare leading Help Desk Software tools for small businesses. The table below compares Zendesk and Desk.com (formerly Assistly) by Salesforce.com. Check out product details such as features, pricing, target market and supported languages. You can also quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.
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Zendesk
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Desk.com
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| Average rating |
4.3/5
User reviews (3) |
5.0/5
User reviews (10) |
| Social presence |
3,902 likes
19,505 followers
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2,327 likes
4,942 followers
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| Screenshots |  |
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| Overview | Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk ... Learn more › | Desk.com is Customer Support software made smarter, easier and more affordable. It pulls all your Customer Service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver Customer Wow by email, phone, chat, Twitter, Facebook and more. Your first Full-Time Agent is always FREE. Desk.com helps your front line team s... Learn more › |
| Features | • Flexible ticket management with automated workflow • Multi-channel support: email, web, phone, chat, social media • Mobile support with native iPhone, iPad, and Android apps • Robust reporting and advanced analytics • Customer facing web interface that you can easily brand • Knowledge base portal and community forums included • Over 80 out-of-the-box integrations with 3rd party apps • Open API enabling seamless integration into your business • Multi-brand support with linked accounts • Unlimited, free "light agents" (Enterprise plan only) |
• Easy-to-use dashboard • Collaborative tool supports Facebook, Twitter, & Gmail cases • Sophisticated business rules efficiently route cases • Flex pricing to support whole company • Airtight case management system • Complaint Tracking System • self-service support center • Social Media integration |
| Typical customers | Associations, Large Enterprises, Public Administrations, Small Business | Large Enterprises, Small Business |
| Languages | Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish | English |
| Geographies supported | Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States | Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States |
| Pricing | Free 30-day trial Multiple plans to choose from $9-$99 per agent / month |
First Agent is always free $1/hour for flex (part-time) agents $49/month for additional full-time agents In order to bring the voice of the customer to the entire organization, we have created a supplemental option called "Flex" hours. The spirit of "Flex" hours is to allow users who are not "full-time" agents to participate in the support experience. |
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