Compare Zendesk vs. TeamSupport
Save time and effort to compare leading Help Desk Software tools for small businesses. The table below compares Zendesk and TeamSupport. Check out product details such as features, pricing, target market and supported languages. You can also quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.
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Zendesk
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TeamSupport
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| Average rating |
4.3/5
User reviews (3) |
4.6/5
User reviews (11) |
| Social presence |
3,902 likes
19,505 followers
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60 likes
190 followers
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| Screenshots |  |
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| Overview | Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk ... Learn more › | TeamSupport is an enterprise class customer support management and help desk app designed for B2B technology companies and for institutions offering internal support. We help companies excel at managing their Customer Support communications through different channels, such as telephone, web, email or chat - all from the cloud. Some of the features of this help desk tool are Customer Portal, Li... Learn more › |
| Features | • Flexible ticket management with automated workflow • Multi-channel support: email, web, phone, chat, social media • Mobile support with native iPhone, iPad, and Android apps • Robust reporting and advanced analytics • Customer facing web interface that you can easily brand • Knowledge base portal and community forums included • Over 80 out-of-the-box integrations with 3rd party apps • Open API enabling seamless integration into your business • Multi-brand support with linked accounts • Unlimited, free "light agents" (Enterprise plan only) |
• Email integration • REST API • Integration With Popular CRM's Such As Salesforce & Highrise • Customer Self Service Portal, KB, Forums • Wiki • Tagging • SLA Management • Automation, Escalation, Time Tracking • Software Version & Asset Tracking • Reporting, Exporting, Filtering, Sorting |
| Typical customers | Associations, Large Enterprises, Public Administrations, Small Business | Associations, Large Enterprises, Small Business |
| Languages | Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish | Dutch, English, Finnish, French, German, Irish, Italian, Spanish |
| Geographies supported | Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States | Australia, Canada, Europe, Germany, Japan, Latin America, United Kingdom, United States |
| Pricing | Free 30-day trial Multiple plans to choose from $9-$99 per agent / month |
Starts at 20$/month. Per user, monthly or annually. Annual subscriptions and large group discounts offered. |
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• Compare Zendesk vs. TeamSupport • Compare Zendesk vs. TeamSupport |
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