Compare the three most popular Knowledge Management apps


Logo for HappyFox HappyFox

Help desk + Knowledge Base software to deliver great customer support



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Logo for TalentLMS TalentLMS

The Fastest Path to Awesome Learning



Visit Website


Logo for Desk.com Desk.com

Help Desk + Social CRM + Customer Support



Visit Website


Average Rating (Reviews & ratings by the GetApp Community)

Editorial Reviews from GetApp

Logo for HappyFox
 HappyFox

Nothing Found


Logo for TalentLMS
 TalentLMS

Make Online Learning Easy
If you are looking for a service that makes it easy to create and administer courses that are attractive and convenient for students using computers or mobile devices, TalentLMS is worth investigating. Since they give you the chance to create up to ten courses, no strings attached, you have a chance to thoroughly test its features to see how it would work for your group.

Read the full review on the GetApp Blog


Logo for Desk.com
 Desk.com

Standout Customer Support
esk.com stands apart from competing customer support applications because of the advanced features it offers. The self-service nature of Desk.com’s platform encourages customers to resolve their own issues—a stealth business tactic that makes it possible for agents to spend more time working on the complaints and queries that are most difficult to resolve. Multi-channel support and cross-platform capability also make it possible for agents to work from outside the office.

Read the full review on the GetApp Blog


Last Updated (Last change made to the app by the vendor)

Logo for HappyFox
 HappyFox

Logo for TalentLMS
 TalentLMS

Logo for Desk.com
 Desk.com

Product Overview

Logo for HappyFox
 HappyFox

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox pricing and feature set just are perfect for your business. Quick Facts - Supports email, voice, chat, social media (soon) and mobile channels - Works on your iOS, Android and Windows mobile devices - Integrated with some great cloud apps like Salesforce, Twilio, Olark & Snap engage live chat, Freshbooks accounting,Batchbook, Highrise & Zoho CRM - Social media integration with Facebook - Over 35 languages supported - Pricing starts at $9/mo/agent - 30-day Free Trial

Read more about HappyFox

Logo for TalentLMS
 TalentLMS

A super-easy, cloud-based learning platform to train your people and customers

Read more about TalentLMS

Logo for Desk.com
 Desk.com

Desk.com (formerly Assistly) is the all-in-one customer service application for small businesses and fast-growing companies. Desk.com is web-based customer support software made smarter, easier and more affordable. It pulls all your customer service conversations into one collaborative desktop where service requests are collected, prioritized, and handled by your team. You can deliver customer wow by email, phone, chat, Twitter, Facebook and more. Desk.com helps your front line team solve problems where customers live and play. Add Part-Time (Flex) Agents as needed, and get everyone in your company involved in support. Support is a key differentiator and sets you above your competition. Integration with Social Media. Fifty percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you monitor the customer experience on social networks and solve problems where customers live and play. For example you can provide social support via Facebook Private Messaging.

Read more about Desk.com

Screenshots

Logo for HappyFox
 HappyFox

Screenshot of HappyFox (HappyFox Support Tickets View )

Logo for TalentLMS
 TalentLMS

Screenshot of TalentLMS ()

Logo for Desk.com
 Desk.com

Screenshot of Desk.com ()

Features

Logo for HappyFox
 HappyFox
  • Convert emails into tickets
  • Intutive user interface
  • In-depth reporting
  • Smart rules for automation
  • SLA Management
  • Personalize Queue
  • Canned actions
  • Knowledge base & FAQ
  • Custom fields
  • Escalate tickets
  • Advanced Search
  • Merge Tickets
  • CRM Integration
  • Community Forum
  • Live Chat Integration
  • Scheduled Reports
  • Native Mobile Apps
  • REST API
  • SSO: Google & SAML
  • Group Contacts

Logo for TalentLMS
 TalentLMS
  • Use your own presentation and documents
  • Reuse content from Youtube, Slideshare, Wikipedia etc
  • Reuse content from Articulate (Quizmaker, Storyline, etc)
  • Create Assessments and Surveys
  • Share courses even with non-registered users
  • Issue your own Certifications
  • Customize to any depth
  • Use it from a PC, iPhone, iPad or Android device
  • Integrate with Wordpress
  • Simple reports about everything
  • Create learning paths
  • Sell your courses through Paypal
  • Scorm and TinCan compatible
  • Super easy and user friendly
  • Start immediately, nothing to download and install

Logo for Desk.com
 Desk.com
  • Easy-to-use dashboard
  • Collaborative tool supports Facebook, Twitter, & Gmail cases
  • Sophisticated business rules efficiently route cases
  • Flex pricing to support whole company
  • Airtight case management system
  • Complaint Tracking System
  • Self-service support center
  • Social Media integration
  • Macros
  • Bulk Updating
  • Labels and Custom Fields
  • Customer Profiles
  • Case History, Escalation and Case Tracking
  • Mobile Support
  • Multilingual Support
  • Business Insights
  • Integration with GetSatisfaction, Salesforce, Google Apps
  • Olark, Do, Snapengage Integration
  • Create Cases from Facebook Messages.
  • Multi-channel case management

Typical Customers

Logo for HappyFox
 HappyFox

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Logo for TalentLMS
 TalentLMS

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Logo for Desk.com
 Desk.com

Freelancers, Large Enterprises, Mid Size Business, Small Business


Supported Devices

Logo for HappyFox
 HappyFox

Android, iPhone-iPad, Linux, Mac, Open-source, RIM-BlackBerry, Web-based, Windows, Windows Phone


Logo for TalentLMS
 TalentLMS

Android, iPhone-iPad, Mobile Web App, Web-based


Logo for Desk.com
 Desk.com

Android, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows


Supported Platforms

Logo for HappyFox
 HappyFox

Citrix, Google Apps, Salesforce


Logo for TalentLMS
 TalentLMS
Logo for Desk.com
 Desk.com

Google Apps, Open API, Salesforce


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Supported Languages

Logo for HappyFox
 HappyFox

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Logo for TalentLMS
 TalentLMS

English, French, German, Spanish


Logo for Desk.com
 Desk.com

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish


Supported Geographies

Logo for HappyFox
 HappyFox

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for TalentLMS
 TalentLMS

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for Desk.com
 Desk.com

Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States


Pricing Information

Logo for HappyFox
 HappyFox

There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Popular and Young plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS, Android & Windows phone app.


Logo for TalentLMS
 TalentLMS

A free account to test everything. No credit card required. You can upgrade, downgrade, cancel at any time.


Logo for Desk.com
 Desk.com

$3/month for basic support tools for up to 3 agents $29/year per agent billed annually $39/month per agent billed monthly


Support (What type(s) of support the company offers to customers)

Logo for HappyFox
 HappyFox

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials


Logo for TalentLMS
 TalentLMS

FAQs, Knowledge Base, Online Support, Video Tutorials


Logo for Desk.com
 Desk.com

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials



Logo for HappyFox HappyFox

Help desk + Knowledge Base software to deliver great customer support

Visit Website



Logo for TalentLMS TalentLMS

The Fastest Path to Awesome Learning

Visit Website



Logo for Desk.com Desk.com

Help Desk + Social CRM + Customer Support

Visit Website


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• Incident Management
• Problem Management
• Change Management
• Release Management
• Asset Management
• Issue Tracking
• Ticketing System
• Knowledge Base
• Self Service Portal
• Service Desk Automations
• Multiple Languages
• Multiple Time Zones
• Satisfaction Survey
• Gamification
• Automatic Ticket Assignment
• Asset Discovery
• REST API
• Out-of-the-box Reporting
• Full CSS Rebranding
• Product Catalogue

• Create an online course in minutes
• Supports Video, Adobe PDF, PowerPoint and Word
• Mindflash maintains native video resolution
• Personalize courses with your name, email address and photo
• Customize each course's settings
• Course dashboard with reporting
• No setup required
• Quick, easy quiz question setup
• Automated grading
• Yammer app
• Beautiful iPad app
• Place courses in a series
• Have multiple trainers with different levels of access

• Multimedia Content Sharing
• Authoring Tools
• "Your Feed" Brings you Relevant Content
• Supports Video, Presentations, Modules & more
• API & Single Sign-On
• Effortless Content Organization
• Analytics & Reports
• Customizable
• Gamification
• Unlimited Groups & Sub-Communities
• Salesforce and Google Apps Integration
• Role based management, Content Moderation
• email and In-App Notifications
• Mobile Apps (iPhone, Android)

• Easy to use web-based help desk ticket submission
• Automated email notifications when tickets updated
• Track ticket change history and comments
• Setup user support forums so your customers can self-support
• Customizable fields, status, priorities and workflows
• Dashboard so that agents can monitor forums and tickets
• Subscribe to forums/threads by email or RSS
• Upload articles and FAQs for common problems
• Knowledge base can be searched by keyword and category
• Built-in screenshot capture tool

• Create online courses
• Surveys
• Custom branding / Whitelabel
• Assessment / Quiz
• Sell online courses
• Video
• Ecommerce shopping cart
• SCORM Certified
• Schedule live courses - ILT
• PowerPoint
• Real-time reporting
• Developer API
• Mobile ready - iPhone, iPad, Android

• Upload content once, use everywhere
• Easy reporting tools
• Upload PowerPoint, Word, Excel, PDF etc
• Create courses within minutes
• Easily create exams and quizzes
• Course Certificates
• Pay only for Active users
• Brand your portal, select your own domain
• No IT required
• Automatic grading
• Massive storage
• Secure Data and Hosting
• Sell your courses online
• Multi-Language support

• Centralized Knowledge Base
• Intuitive Customer Web Self-Service
• Integrated Call Management
• Integrated Search
• Email Management
• Customer Support for Fax and Letter
• Live Web Chat
• Virtual Web Assistant
• Social Media Monitoring and Engagement
• Comprehensive Reporting and Analysis

• Multichannel support(Email, Voice, LiveChat, FB and Twitter)
• Intelligent Spam Filter
• Live Chat
• Gamification
• Knowledge Base
• Analytics
• Ticketing system
• Help Center
• Mobile ready
• Suggestions
• Easy-to-use Interface
• Multilingual
• Hybrid tickets
• Automatic Ticket Distribution
• Departments, Tags and Filters
• Service-level Agreement (SLA)
• Twillio Voice Integration
• Automation (Time and Event based Rules)
• Asterisk Callcenter Integration
• Extendable with Plugins or API