HappyFoxCustomer Management
(based on 12 reviews)
Atlassian ConfluenceCollaboration
(0 reviews)
Desk.comCustomer Management
(based on 18 reviews)

Product Overview

HappyFoxCustomer Management
  • Create knowledge bases that can be integrated into existing online channels.

  • Automate tickets for quick processing.

  • Centralize multi-channel support requests.

  • Measure and act on key support metrics.

  • Organize tickets to support the faster resolution of queries.

Read the full GetApp Analysis

Atlassian ConfluenceCollaboration

Give your team one place to share, find, and collaborate on information they need to get work done. Give your team Confluence.

Read more about Atlassian Confluence

Desk.comCustomer Management
  • Encourages customers to resolve their own issues
  • Multi-channel support and cross-platform capability
  • Accessible from virtually any web-enabled smartphone
  • Universal inbox allows agents to quickly sort through requests from multiple services
  • Support Center with articles, FAQs and the option to email its support agents or call a hotline at any time

Read the full GetApp Analysis


Advertisement

The Most Favorable Review

HappyFoxCustomer Management
Joe 11th of March 20:37

Great Solution Packed with Easy of Use Configuration Options

HappyFox offers an excellent user interface packed with features and configuration options that can help manage both internal and external help desks. The platform is routinely updating to advance the tools available and there is always someone available to help.

Read all 12 reviews

Atlassian ConfluenceCollaboration

No positive reviews found in the past 12 months

Write a review

Desk.comCustomer Management
Anica24th of February 17:24

save your team time and give agents the context they need

If you want to blow your customer away, make sure that reps can easily access a customer’s entire lifecycle. Desk.com shows users complete profiles for customers that includes their contact info, history, and the identities of everyone who’s helped them in the past.

Read all 18 reviews

The Most Critical Review

HappyFoxCustomer Management
Tzachi Aviv, IT Manager at NGSoft10th of August 02:31

Happy to use HappyFox APP

I love using the HappyFox app, help me manage all It calls and solved them in order

Read all 12 reviews

Atlassian ConfluenceCollaboration

No critical reviews found in the past 12 months

Write a review

Desk.comCustomer Management

No critical reviews found in the past 12 months

Write a review

Features

HappyFoxCustomer Management
  • Convert emails into tickets
  • Intutive user interface
  • In-depth reporting
  • Smart rules for automation
  • SLA Management
  • Personalize Queue

Read more about HappyFox

Atlassian ConfluenceCollaboration
  • OnDemand or Hosted
  • Space Directory
  • Knowledge Base
  • Rich Text Editor
  • Drag and Drop Editing
  • Advanced Table Editing

Read more about Atlassian Confluence

Desk.comCustomer Management
  • Universal inbox that aggregates cases from multiple channels
  • Case management with advanced routing tools and filters
  • Productivity tools, including custom macros & bulk updating
  • Mobile-optimized and custom branded self-service centers
  • Real-time business insights with team and channel performanc
  • Collaborate & respond to cases on-the-go with the mobile app

Read more about Desk.com

Screenshots

HappyFoxCustomer Management

15 screenshots available

Atlassian ConfluenceCollaboration

15 screenshots available

Desk.comCustomer Management

5 screenshots available

Pricing Information

HappyFoxCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about HappyFox pricing

Atlassian ConfluenceCollaboration

Pricing model: One-time Licence, Subscription
Free Trial: Available

Learn more about Atlassian Confluence pricing

Desk.comCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Desk.com pricing


Advertisement

Typical Customers

HappyFoxCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Public Administrations
  • Small Business

Read more about HappyFox

Atlassian ConfluenceCollaboration
  • Large Enterprises
  • Mid Size Business
  • Non Profits
  • Small Business

Read more about Atlassian Confluence

Desk.comCustomer Management
  • Freelancers
  • Large Enterprises
  • Mid Size Business
  • Small Business

Read more about Desk.com

Support

HappyFoxCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about HappyFox

Atlassian ConfluenceCollaboration
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Atlassian Confluence

Desk.comCustomer Management
  • FAQs
  • Forum
  • Knowledge Base
  • Online Support
  • Phone Support
  • Video Tutorials

Read more about Desk.com

Supported Devices

HappyFoxCustomer Management
  • Android
  • Linux
  • Mac
  • RIM-BlackBerry
  • Web-based
  • Windows
  • Windows Phone
  • iPhone-iPad

Read more about HappyFox

Atlassian ConfluenceCollaboration
  • Linux
  • Mac
  • Open-source
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Atlassian Confluence

Desk.comCustomer Management
  • Android
  • Mac
  • Mobile Web App
  • RIM-BlackBerry
  • Web-based
  • Windows
  • iPhone-iPad

Read more about Desk.com

Other Comparisons

Last Updated

HappyFoxCustomer Management

Atlassian ConfluenceCollaboration

Desk.comCustomer Management

Advertisement
InsightlyReviews: 25
Avg rating: 4.04

Visit Website
InsightlyOnline CRM app for Small Businesses 
ZendeskReviews: 46
Avg rating: 4.33

Visit Website
ZendeskCloud customer service software 
InfusionsoftReviews: 9
Avg rating: 4.33

Visit Website
InfusionsoftGrow Sales. Save Time. Get Organized. 
FreshdeskReviews: 16
Avg rating: 4.63

Visit Website
FreshdeskCustomer support, helpdesk software 
Salesforce Sales CloudReviews: 6
Avg rating: 4.17

Visit Website
Salesforce Sales CloudCloud-based CRM & sales automation 
RelateIQReviews: 63
Avg rating: 4.98

Visit Website
RelateIQRelationship Intelligence 
FreshserviceReviews: 5
Avg rating: 4.2

Visit Website
FreshserviceOnline IT Service Desk with a Fresh Twist 
SamanageReviews: 12
Avg rating: 4.92

Visit Website
SamanageIT Service and Asset Management Software 

Advertisement