Save time and effort comparing leading Online Community Software tools for small businesses. The table below compares Jive and Yammer. Check out how both product compares looking at product details such as features, pricing, target market and supported languages. Quickly access the latest reviews to compare actual user opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.


Logo for Zendesk Zendesk

Leading Cloud-Based Customer Service Software Solution



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Average Rating (Reviews & ratings by the GetApp Community)

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 Jive

No reviews available

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Editorial Reviews from GetApp

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 Jive

Nothing Found


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 Yammer

Nothing Found


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 Zendesk

Engage Your Customers
The name Zendesk implies a peaceful experience for businesses. On a large scale it delivers. The Zendesk software is simple enough that ordinary people can use it effectively. The software is scalable so that it can accommodate small businesses as well as major corporations. The forums are there to provide advice, helpful hints, and even commiseration on the rare occasion that problems do arise. The training is first rate. These are all great things in the world of business today.

Read the full review on the GetApp Blog


Last Updated (Last change made to the app by the vendor)

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 Jive

Logo for Yammer
 Yammer

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 Zendesk

Product Overview

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 Jive

Start with world’s most powerful social collaboration platform. Add ready-to-run, one-stop solutions that address your biggest business challenges and deliver game-changing benefits.

Read more about Jive

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 Yammer

The Enterprise Social Network Yammer is revolutionizing internal corporate communications by bringing together all of a company’s employees inside a private and secure enterprise social network. Although Yammer is as easy to use as consumer products like Facebook or Twitter, its enterprise-grade software is built from the ground up to drive business objectives. Yammer enables users to communicate, collaborate, and share more easily and efficiently than ever before. It reduces the need for meetings, increases communication across silos, surfaces pockets of expertise and connects remote workers. Enterprise Microblogging - Start a conversation, read posts, and actively collaborate with your coworkers in real-time. Files, Links, and Images - Upload and share documents with co-workers, groups, or your entire company. Direct Messaging - Create a private dialog with one or multiple co-workers. Communities - Create communities for working with partners who are outside of your network .

Read more about Yammer

Logo for Zendesk
 Zendesk

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Read more about Zendesk

Screenshots

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 Jive

Screenshot of Jive ()

Logo for Yammer
 Yammer

Screenshot of Yammer (Yammer - The Enterprise Social Network)

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 Zendesk

Screenshot of Zendesk ()

Features

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 Jive
  • Purposeful Places
  • Activity Streams
  • Document Collaboration
  • Impact Metrics
  • Smart Recommendations
  • Social Search

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 Yammer
  • Enterprise Microblogging
  • Private Messaging
  • Knowledge Base
  • Company Directory
  • Mobile

Logo for Zendesk
 Zendesk
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free "light agents" (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Typical Customers

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 Jive

Large Enterprises, Small Business


Logo for Yammer
 Yammer

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Logo for Zendesk
 Zendesk

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Supported Devices

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 Jive

iPhone-iPad, Mac, RIM-BlackBerry, Web-based, Windows Phone


Logo for Yammer
 Yammer

Android, iPhone-iPad, RIM-BlackBerry, Web-based, Windows, Windows Phone


Logo for Zendesk
 Zendesk

Android, iPhone-iPad, Linux, Mac, Open-source, RIM-BlackBerry, Web-based, Windows, Windows Phone


Supported Platforms

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 Jive
Logo for Yammer
 Yammer

Google Apps, NetSuite, Salesforce


Logo for Zendesk
 Zendesk

Google Apps, Microsoft Dynamics, NetSuite, Open API, Salesforce


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Supported Languages

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 Jive

Dutch, English, French, German, Spanish


Logo for Yammer
 Yammer

English, Spanish


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 Zendesk

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian


Supported Geographies

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 Jive

Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for Yammer
 Yammer

Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States


Logo for Zendesk
 Zendesk

Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States


Pricing Information

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 Jive

No information available


Logo for Yammer
 Yammer

Basic Plan is FREE. Business users 5$/month/user


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 Zendesk

Starter Plan: $1 per agent/month with 3 agents Regular Plan: $25 per agent/month Plus Plan: $59 per agent/month Enterprise Plan: $125 per agent/month For a more information on Enterprise Elite, which is $195 per agent/month, visit http://www.zendesk.com/product/pricing


Support (What type(s) of support the company offers to customers)

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 Jive

No information available


Logo for Yammer
 Yammer

No information available


Logo for Zendesk
 Zendesk

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials



Logo for Zendesk Zendesk

Leading Cloud-Based Customer Service Software Solution

Visit Website


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• Widgets
• Mobile
• Social Knowledgebase
• Analytics
• Facebook application for your fan page
• Social customer support
• Dynamic curated social knowledgebase
• Social Communities

• Market leading online Q&A and FAQ
• Your public or PRIVATE community hub
• Integrates with Wordpress
• Uses YOUR domain name
• Connects with Google Analytics
• Connects with PayPal
• Gives you full control of your community
• Embeds right into your current web site
• Facebook / Twitter Integration
• Optimization for Mobile
• API for Developers
• Apply Your Own Ads
• Done-For-You Setup
• One-on-One Expert Training

• Multimedia Content Sharing
• Authoring Tools
• "Your Feed" Brings you Relevant Content
• Supports Video, Presentations, Modules & more
• API & Single Sign-On
• Effortless Content Organization
• Analytics & Reports
• Customizable
• Gamification
• Unlimited Groups & Sub-Communities
• Salesforce and Google Apps Integration
• Role based management, Content Moderation
• email and In-App Notifications
• Mobile Apps (iPhone, Android)

• Social Networking for your company
• Business Collaboration
• Social Intranet Solutions
• Project Management Tools
• Build a Knowledgebase
• Create Customer Extranets
• Create Sales & Marketing Communities
• Create Online Communities
• Help Desk / Ticketing / Case Management
• Collaborate with your co-workers
• Blogs, Articles, Events, Forums, Wiki
• Job Board, User Management
• Activity Streams & Microblogging
• File Sharing & Document Management
• Real-time Chat & Messaging
• Real-time Notifications
• Social Development Platform
• SaaS or Self-Hosted

• Social intelligence
• File Sharing
• Chatter Topics
• Chatter Messenger
• Groups
• Feeds

• Centralize team knowledge
• Ask questions, get the right answers
• Organize content
• Ask your team
• Find anything
• Help others
• Create posts
• Select the best answer
• Share files
• Create groups/topics
• Monitor the web, only keep what matters
• Highlight & annotate posts and links
• Organize web links
• Add comments
• Follow RSS feeds
• Post content while surfing the web
• Track Twitter links
• Receive custom digests
• Monitor web results
• Access your knowledge on the go. Anytime, everywhere.

• Fast & Intuitive Search
• Robust Integrations
• Messaging Concurrency
• Effortless Inbox Zero
• Media & File Sharing
• Realtime communications
• Dropbox integration

• Your visitors post questions
• Topic experts post answers
• Creates a content marketing funnel
• Extensively optimized for search
• Social media integration
• Seamless user integration
• Content moderation tools
• Responsive design for all devices
• Robust system administration tools
• Detailed user profiles
• Advanced customization options