Save time and effort comparing leading Online Community Software tools for small businesses. The table below compares Jive and Yammer. Check out how both product compares looking at product details such as features, pricing, target market and supported languages.

JiveCollaboration
(0 reviews)
YammerCollaboration
(based on 2 reviews)
ZendeskSPONSORED AD
(based on 46 reviews)

Feature Comparison

Alerts / Escalation
Full Text Search
Incident Management
Problem Management
Routing
SLA Management

Read more about Jive

Alerts / Escalation
Full Text Search
Incident Management
Problem Management
Routing
SLA Management

Read more about Yammer

Alerts / Escalation
Full Text Search
Incident Management
Problem Management
Routing
SLA Management

Read more about Zendesk

Product Overview

JiveCollaboration

Jive is a social collaboration and team communication platform to aid teams to connect while on-the-go across a single mobile portal. The single portal that forms the base of Jive is designed to be a shared space to find company-related information, news, people, and expertise with ease.

Read more about Jive

YammerCollaboration

Yammer is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Yammer provides a single, secure platform on which your company can share information, resources and business applications.

Read more about Yammer

ZendeskCustomer Management

Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Read more about Zendesk


Advertisement

The Most Favorable Review

JiveCollaboration

No positive reviews found in the past 12 months

Write a review

YammerCollaboration

No positive reviews found in the past 12 months

Write a review

ZendeskCustomer Management
maribosa19th of December, 2013 13:24

Great software - easy to use - resonably price - fantastic customer service

The title says it all. Really great support system. Always making enhancements to the application. Very easy to train people to become agents.

Read all 46 reviews

The Most Critical Review

JiveCollaboration

No critical reviews found in the past 12 months

Write a review

YammerCollaboration

No critical reviews found in the past 12 months

Write a review

ZendeskCustomer Management
A verified reviewer4th of November 22:05

Bad pricing structure.

This is not business friendly. Pricing is way to high and they put this 1 dollar service that comes with nothing.

Read all 46 reviews

Features

JiveCollaboration
  • Jive inbox for all streams incl. Facebook, Chatter, Yammer
  • Activity streams
  • Document collaboration
  • Impact metrics
  • Smart recommendations
  • Advanced gamification module

Read more about Jive

YammerCollaboration
  • Enterprise Microblogging
  • Private Messaging
  • Office 365 integration
  • Company Directory
  • Mobile compatable
  • Archives conversations

Read more about Yammer

ZendeskCustomer Management
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included

Read more about Zendesk

Screenshots

JiveCollaboration

12 screenshots available

YammerCollaboration

3 screenshots available

ZendeskCustomer Management

6 screenshots available

Pricing Information

JiveCollaboration

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Jive pricing

YammerCollaboration

Pricing model: Freemium, Subscription
Free Trial: Available

Learn more about Yammer pricing

ZendeskCustomer Management

Pricing model: Subscription
Free Trial: Available

Learn more about Zendesk pricing


Advertisement

Typical Customers

JiveCollaboration
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about Jive

YammerCollaboration
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about Yammer

ZendeskCustomer Management
Freelancers
Large Enterprises
Mid Size Business
Non Profits
Public Administrations
Small Business

Read more about Zendesk

Support

JiveCollaboration
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about Jive

YammerCollaboration
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about Yammer

ZendeskCustomer Management
FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Read more about Zendesk

Supported Devices

JiveCollaboration
Android
iPhone-iPad
Linux
Mac
Open-source
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about Jive

YammerCollaboration
Android
iPhone-iPad
Linux
Mac
Open-source
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about Yammer

ZendeskCustomer Management
Android
iPhone-iPad
Linux
Mac
Open-source
RIM-BlackBerry
Web-based
Windows
Windows Phone

Read more about Zendesk

Last Updated

JiveCollaboration

YammerCollaboration

ZendeskCustomer Management

Advertisement
Desk.comReviews: 18
Avg rating: 4.5

Visit Website
Desk.comOnline customer service software 
HappyFoxReviews: 12
Avg rating: 5.0

Visit Website
HappyFoxHelpdesk, customer support software 
FreshdeskReviews: 16
Avg rating: 4.63

Visit Website
FreshdeskCustomer support, helpdesk software 
JIRAReviews: 4
Avg rating: 4.75

Visit Website
JIRAProject planning & task management 
Salesforce Sales CloudReviews: 6
Avg rating: 4.17

Visit Website
Salesforce Sales CloudCloud-based CRM & sales automation 
FreshserviceReviews: 5
Avg rating: 4.2

Visit Website
FreshserviceOnline IT Service Desk with a Fresh Twist 
SamanageReviews: 11
Avg rating: 4.91

Visit Website
SamanageIT Service and Asset Management Software 
Mhelpdesk Field Service SoftwareReviews: 26
Avg rating: 4.58

Visit Website
Mhelpdesk Field Service SoftwareWin more jobs and grow your business with Mhelpdesk! 

Advertisement