Compare Zendesk vs. GetSatisfaction
Save time and effort to compare leading Social CRM Software tools for small businesses. The table below compares Zendesk and GetSatisfaction. Check out product details such as features, pricing, target market and supported languages. You can also quickly access the latest reviews to compare actual user's opinions and ratings. Do not hesitate to click on Visit Website to access a Free Demo or Trial immediately.
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Zendesk
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Get Satisfaction
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| Average rating |
4.3/5
User reviews (3) |
5.0/5
User reviews (2) |
| Social presence |
3,902 likes
19,505 followers
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14,587 likes
8,639 followers
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| Screenshots |  |
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| Overview | Zendesk is the leading cloud-based help desk app and support ticketing system with built-in community and knowledge base features. Founded in 2007, Zendesk was built on the idea that providing awesome customer support should be as easy as buying a book online. Zendesk's elegant yet simple web based interface and robust feature set make it the fastest way to provide great customer support.Zendesk ... Learn more › | Get Satisfaction is a cloud collaboration software that enables you to - Increase revenue from existing customers - Improve customer satisfaction - Capture ideas on how to build better products faster Love your customers! Build online communities that allow productive conversations between companies and their customers. More than 65,000 companies use Get Satisfaction to provide a more soc... Learn more › |
| Features | • Flexible ticket management with automated workflow • Multi-channel support: email, web, phone, chat, social media • Mobile support with native iPhone, iPad, and Android apps • Robust reporting and advanced analytics • Customer facing web interface that you can easily brand • Knowledge base portal and community forums included • Over 80 out-of-the-box integrations with 3rd party apps • Open API enabling seamless integration into your business • Multi-brand support with linked accounts • Unlimited, free "light agents" (Enterprise plan only) |
• Widgets • Mobile • Social Knowledgebase • Analytics • Facebook application for your fan page • Social customer support • Dynamic curated social knowledgebase |
| Typical customers | Associations, Large Enterprises, Public Administrations, Small Business | Large Enterprises, Public Administrations, Small Business |
| Languages | Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish | Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish |
| Geographies supported | Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United Kingdom, United States | Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States |
| Pricing | Free 30-day trial Multiple plans to choose from $9-$99 per agent / month |
Free, monthly subscription, and annual enterprise plans are available, with a free 30 day trial on monthly subscriptions plans. |
| More Comparisons |
• Online Help Desk Software Comparison • Feedback Management Software Comparison • Social CRM Software Comparison • Compare Zendesk vs. Desk.com (Assistly) • Compare Zendesk vs. Salesforce.com • Compare Zoho Support vs. Zendesk • Compare Zendesk vs. GetSatisfaction • Compare Zendesk vs. TeamSupport |
• Social CRM Software Comparison • Compare Zendesk vs. GetSatisfaction • Compare Get Satisfaction vs. Uservoice |
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