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Grasp Logo

Grasp

4.6
(20)

Write a review

Customer Support Software for Live Chat, Email and Twitter

(8)

Grasp Pricing, Features, Reviews and Alternatives

Grasp FAQs

Q. What type of pricing plans does Grasp offer?

Grasp has the following pricing plans:
Starting from: €29.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Grasp?

Grasp has the following typical customers:
Freelancers, Non Profit, Public Administrations, Small Business


Q. What languages does Grasp support?

Grasp supports the following languages:
Dutch, English


Q. Does Grasp offer an API?

Yes, Grasp has an API available for use.


Q. What other apps does Grasp integrate with?

Grasp integrates with the following applications:
Drupal, Adobe Commerce, WordPress


Q. What level of support does Grasp offer?

Grasp offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support

Grasp product overview

Price starts from

29

/user

Per month

What is Grasp?

Is your business growing? Are you getting more customers than Outlook or Gmail can handle? Relax: that’s when Grasp comes in. Get back in control without losing the human touch in your customer support.

Key benefits of using Grasp

Boost customer satisfaction by responding to questions faster and better than ever through email, live chat and social media.

- Email management: get the overview back. With Grasp, not one customer email slips through the cracks of your customer service.
- Live chat: build trust on your website. Easily increase conversion and decrease abandonment rates.
- Social media: engage with your customers. Never miss another tweet or post on Facebook.

Grasp was built with you in mind – and we know how busy you are. Grasp empowers you and your online visitor to switch seamlessly between live chat and email when you are both online. It’s all about the message, not the medium.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
FAQs/Forum
Phone Support

Training options

Documentation
Videos
Webinars
Live Online

Not sure about Grasp? Compare it with a popular alternative

Starting from

29

/user

Per month

Free plan
Free trial
Pricing range

Starting from

40

Per month

Flat Rate

Free plan
Free trial
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Value for money
Customer support
Ease of use
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Why am I seeing this?

Grasp pricing information

Value for money

4.3

/5

20

Starting from

29

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Grasp features

Functionality

4.0

/5

20

Total features

23

3 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Multi-Channel Communication
Reporting & Statistics
Live Chat
Alerts/Escalation
Monitoring

Functionality contenders

Grasp users reviews

Overall Rating

4.6

/5

20

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

12

7

1

0

0

Pros
So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.
This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.
We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.
Cons
It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.
In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.
I was using Zendesk, but Zendesk adds attachments as downloadable links. My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment.

Overall rating contenders

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