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Desk.com

Online customer service software
(based on 18 reviews)
  • 36,934 followers
  • 9,370 fans

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Key Features

  • Universal inbox that aggregates cases from multiple channels
  • Case management with advanced routing tools and filters
  • Productivity tools, including custom macros & bulk updating
  • Mobile-optimized and custom branded self-service centers
  • Real-time business insights with team and channel performanc
  • Collaborate & respond to cases on-the-go with the mobile app
  • Multilingual support with 5 languages
  • Integrate with Salesforce, JIRA, LiveChat, MailChimp, Zapier
  • Flex pricing to support whole company
  • Scale to Service Cloud as your need for customization grows

Screenshots

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Overview

Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running, and you can see all of your cases in one place and engage with customers across all channels in one easy-to-use desktop.

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Specifications

Intended UsersFreelancers, Large Enterprises, Mid Size Business, Small Business
Devices SupportedAndroid, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish
Supported PlatformsGoogle Apps, Open API, Salesforce
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsTRUSTe
Categories· CRM · Customer Service · Online CRM · Knowledge Management · Call Center · Help Desk and Ticket Management · IT Service Desk · Social CRM · Customer Support · Feedback and Reviews Management · Issue Tracking

Pricing

Starting from: $3.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Starting from: $3.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Starter Plan
$3/month per agent billed annually

Standard Plan
$30/month per agent billed annually
$35/month per agent month-to-month

*Plus Plan
$50/month per agent billed annually
$65/month per agent month-to-month

*most popular

Benefits

* intelligent agent console
* faster case resolution
* mobile-optimized self-service support
* intuitive reporting
* easy integration with other systems
* whole company support

save your team time and give agents the context they need

Anica24th of February 17:24

If you want to blow your customer away, make sure that reps can easily access a customer’s entire lifecycle. Desk.com shows users complete profiles for customers that includes their contact info, history, and the identities of everyone who’s helped them in the past. On-hand histories save your team time and give agents the context they need to know if the customer’s complaint is a repeat issue, and how it was handled in the past

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best I have ever used

Vern Barlow9th of October, 2013 19:29

The Help Software is the best I have ever used. At Desk.com the customer support team helped me step by step even with a standard issue that was common they helped me get through. Thank You for being out there Desk.com

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Boost Your Customer Satisfaction

John15th of March, 2013 11:51

Customer satisfaction first and foremost does the customer feel like they were heard. Did their voice matter? And this is the why Desk.com is so important that we are able to provide that level of service very quickly. The mobile application really allows us to be going all the time. It’s one of the most straightforward apps I’ve ever seen. And that’s how it should be. One of the things that we’re most excited about is taking the ability to have dialogue with our guests from a few to many. And what Desk.com really allows the company to do with confidence that it’s actually going to follow through with is, pass the ability to respond to guests to all of our general managers and all of our different restaurants. And, have a tracking mechanism to make sure that the guests are actually being taken care of. We could never have imagined doing that before.

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Easy to reach and quick to respond

Todd15th of March, 2013 11:45

Using Desk.com has removed the limitations that used to keep us from doing what we wanted to do. We always wanted to provide service in a really special way and some of the things we wanted to do were really too difficult to do in older software. Desk.com enables us to interact with them to the fullest. When we first started working with Desk.com, one of the things we were most impressed with was the responsiveness and depth of interaction they had with us. Desk.com was always easy to reach and quick to respond with really great information. Desk.com gives us the reporting capabilities to really manage our reply statistics, so we can make sure we’re getting back to people in a really timely manner.

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A delightful experience

Michael15th of March, 2013 11:41

Desk is by far one of the best tools I’ve worked with for multi-channel funneling all this chatter into one central repository; and managing a work load day to day. It’s excellent. You don’t drop a ball with Desk.com. We really needed something to launch cost effectively, fast, and easy. And, Desk absolutely fit the bill. We were able to get up and running within 48 hours. Easy experience. A delightful experience. It’s been a God-send.

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Desk.com: Customer Support Software


Desk.com offers a range of customer support tools for small business owners. The customer support application will supply you with your own support agents, who come with a selection of tools and operate within an entirely web-based environment.

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