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Hiver

4.7
(117)

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Hiver: World's First Gmail-based Customer Service Helpdesk

(9)

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Hiver Pricing, Features, Reviews and Alternatives

Hiver FAQs

Q. What type of pricing plans does Hiver offer?

Hiver has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Hiver?

Hiver has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Hiver support?

Hiver supports the following languages:
English


Q. Does Hiver support mobile devices?

Hiver supports the following devices:
Android, iPhone


Q. Does Hiver offer an API?

No, Hiver does not have an API available.


Q. What other apps does Hiver integrate with?

Hiver integrates with the following applications:
Aircall, Jira, WhatsApp, Zapier, Slack, Asana


Q. What level of support does Hiver offer?

Hiver offers the following support options:
Knowledge Base, Chat, 24/7 (Live rep), Email/Help Desk, Phone Support, FAQs/Forum

Hiver product overview

Price starts from

15

/user

Per month

What is Hiver?

Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail.

Key benefits of using Hiver

1. Deliver brilliant customer service right from Gmail

With Hiver, you don’t have to switch between Gmail and a ticketing system to manage your customer service help desk. Hiver gives you everything you need to manage customer emails and collaborate with your team, all without the complexities of a ticketing system.

2. Assign tasks and improve team accountability

With Hiver, you can easily assign an email as a task to your teammate in a couple of clicks. Hiver also allows you to filter tasks based on their completion status (unassigned, open, closed, and pending) and based on who is doing what. This way you can track the progress of tasks and make teammates accountable.

3. Take the grunt work out of customer service with Automations

Create smart rules to automate your customer service workflows so that your team can stay focused on doing what they do best — delighting your customers.

4. Measure what matters with Analytics

With Hiver’s analytics, you can now view multiple types of reports with a single click, use the Analyze button, and instantly deep dive into each of them for crystal clear insights and monitor your team’s performance to make data-driven decisions.

5. Prevent email duplication with Collision Alerts

Collision alerts in Hiver provide visual cues that prevent the agents from replying to the same email (and potentially sending conflicting replies).

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
24/7 (Live rep)
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
Videos
Documentation
Webinars

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Why am I seeing this?

Hiver pricing information

Value for money

4.5

/5

117

Starting from

15

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Hiver features

Functionality

4.5

/5

117

Total features

84

11 categories

Most valued features by users

Third-Party Integrations
Reporting/Analytics
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Mobile Access
Access Controls/Permissions
Communication Management

Functionality contenders

Hiver users reviews

Overall Rating

4.7

/5

117

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.95/10
Rating distribution

5

4

3

2

1

88

24

1

2

2

Pros
We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
Very good, have successfully implemented for customer support, and roll out went really well.
Cons
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
Far too slow and laggy, its very frustrating and may ultimately force us to go back to Gmail.
Unfortunately the lag in the software makes for a long and tiresome day. It needs supercharged with more processing power.

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