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Help Scout Logo

Help Scout

Deliver world-class support from one easy-to-use platform.

(18)

Help Scout Reviews

Overall rating

4.6

/5

207

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.55/10

Reviews by rating

Pros and cons

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.
The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.
Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window.
Email management is no longer a source of frustration.
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207 reviews

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