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LiveChat

Beautiful Online Chat for Amazing Customer Service
11 reviews

Overview

LiveChat turns support teams into customer service rockstars. Customers love chatting and answers to their questions coming within seconds, not hours or days. Gain an advantage over competitors and win hearts of customers with amazing customer service using LiveChat.
  www.livechatinc.com

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, Mac, Open-source, Web-based, Windows
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Supported Platforms
Google Apps, Open API, Salesforce
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Certifications
Safe Harbor

Pricing

Starting from: $36.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.

Whisbi
  • · Smart glass integration (Google Glass, Epson, Samsung etc.)
  • · Android camera integration
  • · Click to call: instant callback
  • · One-way video communication
Visit WebsiteCompare with LiveChat
WhisbiSales
WhosOn
  • · Ticketing
  • · Live chat
  • · Analytics
  • · Microsoft Dynamics Integration
Learn MoreCompare with LiveChat
WhosOnCustomer Management
Acobot Live Chat Robot
  • · 2-minute installation.
  • · No changes to web page layout.
  • · No AI or programming skills required.
  • · Zero configuration. No coding required.
Learn MoreCompare with LiveChat
Acobot Live Chat RobotCustomer Management

Overview

LiveChat is a fast and intuitive live chat software to enable your sales representatives contact customers on the website. Help online visitors find what they need before they leave your site.

Web chat window
Easy to customize and rebrand chat window. Out-of-the-box chat window templates.

Traffic monitoring
Track visitors in real time. Invite them to chat if they abandon an order or shopping cart.

Analytics & Reporting
Generate reports for each agent with the number of chats, invitations or time spent with the customer.

Multiple languages support

LiveChat is available in over 30 languages, including:
-Chinese
-Český
-Deutsch
-Ελληνικά
-English
-Espańol
-Français
-Italiano
-Polski
-Русский Язык
-Svenska
-Slovenský

Compatible with all browsers:
-Internet Explorer
-Firefox
-Google Chrome
-Opera
-Safari
-iPhone

Full feature list

Agent application:
-Supervise chats held by other agents
-Request and manage your customer’s desktop with Remote Desktop functionality
-Proactively invite your customers to chat with both Standard and Personal Invitations
-Whisper to other agents and help them with sales process
-Browse history of previous chats with particular customer
-Transfer the customer to another agent
-Organise conference and invite other available agents to chat
-Get notifications about incoming chats and conferences
-See your customers’ details, including current page and geolocalization
-Talk with unlimited customers at a time
-Enable customers queue and start chats on your own with specific clients
-Ban intrusive visitors from chatting
-Spell check in real-time with suggestions and custom dictionaries support

Customer web application:
-Chat using your desktop browser or mobile device
-Know when an agent replies thanks to thetyping indicator
-Request a callback from an agent
-Print the chat log
-Send the chat log to your e-mail address
-Save the chat log to your local drive
-Assess an agent and fill the Post-chat Survey
-Leave a message when all agents are offline
-Be notified about agent’s reply with a sound alert

Website monitoring:
-Monitor your website visitors in real-time
-See your visitors’ status: Online, Invited, Chatting, Offline and more
-Analyse referrers – pages your customers came from
-Monitor keywords your visitors entered in search engines
-Check users’ visit history
-Retrieve customer’s browser, language, accepted/refused invites and more
-Get notifications about your new visitors
-Install monitoring code on as many websites as you want

Customization:
-Choose one of available Chat Window templates
-Brand your chat window with your company logo
-Play with custom color themes generator
-Browse Chat Buttons, Standard Invitations and Personal Invitations galleries
-Upload custom Chat Buttons, Standard Invitations and Personal Invitations graphics
-Easily customize your Pre-chat Surveys, Post-chat Surveys and Offline Message forms
-Share common Canned Responses, URL Addresses and Aliases with other agents
-Integrate your Live Chat software with CRM system
-Install new features with Add-ons Manager

Statistics & Analytics:
-Pre-Chat and Post-Chat Surveys
-Your agents availability
-Average Talk Time, Invites and Chats Traffic Density
-Average Speed of Answer, Average Queue Waiting time
-Google Analytics integration

Key Features

  • Super-quick implementation
  • Easy-to-use for all website visitors
  • Turns support reps into rockstars
  • Great for multioperator teams (transfers) and multiple sites
  • Fully customizable chat window and buttons (logo, colors)
  • Canned responses, chat history, customizable notifications
  • Click-to-chat + visitor queueing
  • Operator activity reports & analytics
  • Website real-time monitoring with visitor path on website
  • Pro-active visitor engagement with graphic/text invitations
  • Pre-chat and post-chat surveys with exportable results
  • Visitor information: keyword, referrer, geolocation & more!

Benefits

- Increase sales conversion rate and customer satisfaction level.
- Allow customers to chat live with the sales person.
- Increase number of successful transactions.
- Increase average order value.
- Secure and reliable communication channel.
Live2support
  • · Real time Text Chat, Visitors monitoring and on-line/offline
  • · Dual Interface for monitoring and chatting
  • · Tracking/chat code for secure web pages (SSL) & secure chat
  • · Visual and audio notification on chat request
Learn MoreCompare with LiveChat
Live2supportCustomer Management
ClickDesk
  • · Blazing fast live chat
  • · Lite Email Helpdesk
  • · Voice Chat
  • · Social Toolbar
Learn MoreCompare with LiveChat
ClickDeskIT Management
Snapengage
  • · Look and Feel Customization
  • · Advanced Web Client
  • · Intelligent Integration
  • · Agent Picture
Learn MoreCompare with LiveChat
SnapengageCustomer Management

User Reviews

Verified
Reviewer

Fantastic Live Chat software

Rafael dos Santos, CEO Room in the Moon, author and guest travel writer at Brazilian News Newspaper20th of October, 2014 08:29

I can't recommend it well enough! It's great, easy to use and the stats are super useful. I highly recommend it.

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Verified
Reviewer

Great Site Extension!

Alicia Dunlap, Kay-Twelve.com & Martin Public LLC.11th of September, 2014 08:28

We have been using Live Chat for a year now and absolutely love it! We have tried other live chat clients such as Olark and Zopim but ended up coming back to Live Chat because it was so user friendly and had all of the capabilities we need to help us be successful. If you have an e-commerce platform, I highly recommend this chat client, it has helped us double our conversion rate since we have started using it.

Read all reviews for LiveChat

Verified
Reviewer

Love LiveChat

Tim Holladay, Crowd Mics co-founder (turning phones into mics), Entrepreneur, Husband, Dad, treadmill desk enthusiast2nd of September, 2014 23:34

Every startup website should have LiveChat! We have been amazed at the connections we have gained from implementing this incredibly powerful yet simple tool on our site. And with the LiveChat mobile app, we chat with people on our website right from our phones, like we are texting. It's very simple yet has all the functionality we need. This tool has brought us business we would not have received otherwise. Big fans!

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Terrible Support

JHALE28th of March, 2014 15:27

I called their support line and the rep told me he would not help, I would need to chat. So I chatted with the same guy online. His service skills went from bad to worse! Bottom-line, our company is now leaving LiveChat and going with another vendor because this company clearly does not value or care about customers.

Response from LIVECHAT Software


We are sorry that this one contact with our support rep ended up this way. We focus on keeping happiness scores of our customers on a high level. This accident will make us pay closer attention to the negative voices we might be hearing. If you ever decide to give us another chance, we promise a great customer service experience!

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Where it counts!

Stefan P1st of November, 2013 21:55

I'd have to agree with the previous reviewer, there are some annoyances... However, to rate it so harshly ... I wholeheartedly feel you've done the blokes at LiveChat an injustice. Did you really way up the Pros & Cons? No matter how you stack up in the chain, credit where credit is due - particularly considering how important these channels of traffic can be. Here it is folks, LiveChat has provided more in ROI than any other direct channel - implemented on/off site. Factor around that as you may, theres no denying the facts.

Read all reviews for LiveChat

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