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NetSuite CRM+

Grow Your Company with Customer-centric CRM Software in the Cloud
2 reviews

Key Features

  • Sales Force Automation
  • Customer Support & Service
  • Marketing Automation
  • Quote to Order Automation
  • Order Processing / Inventory / Fulfillment
  • Renewals / Upsell / Cross-sell Management
  • Commission Management
  • Quoting
  • Customer Self-Service
  • Mobile/Wireless
  • Partner Relationship Management
  • Ecommerce
  • Multi-Language, Multi-Currency, Multiple Company & Locations
  • Dashboards, Analytics and Reporting
  • Integration with Microsoft Office & Outlook
  • Sales Forecasting
  • Billing and Invoicing
  • PSA: Resource Mgt, Time & Expense, Projects
  • Marketing Lead Source, ROI, Revenue by Lead Source Reporting
  • Email Marketing, Target List Segmentation and Creation
  • Web Forms
  • Customization Platform
  • Workflow Management
  • Accounting Integration

Overview

NetSuite CRM+ software is the only cloud CRM system to provide complete customer lifecycle management, supporting lead generation through to opportunity creation, order processing, fulfillment, renewal, upsell, and cross-sell. It is used by over 16,000 organizations worldwide. According to Nucleus Research, customers deploying NetSuite increase sales productivity by 12.5% due to the system’s more complete approach to CRM that provides a true 360 degree view of the customer. Improve customer satisfaction, revenue, and marketing ROI with NetSuite CRM+.

NetSuite CRM+ delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM application.

NetSuite CRM+ also includes order management, sales forecasting, partner management, and marketing effectiveness capabilities.

Unlike typical cloud CRM solutions, NetSuite CRM+ also includes order management, sales forecasting, partner management, and marketing effectiveness capabilities. Unique NetSuite capabilities allow growing companies to manage quote creation, order processing, sales forecasting, commissions, customer renewals and upselling, and multi-national sales and service and to provide sales and service reps with real-time visibility in to all past customer transactions and current order, inventory, fulfillment, service, and payment status.

NetSuite CRM+ is completely integrated with the back office—order management, fulfillment and financials—reducing manual entry and risk of error, and accelerating processes. This seamless integration ensures your business is operating on the same customer and transactional data—and gives you real-time visibility into your customer lifecycle—from lead to close to fulfillment.

NetSuite for iPhone provides salespeople, service reps and executives with on-the-go, fully optimized access to NetSuite's integrated business management software suite, including real-time dashboards and report snapshots; customer, sales and financial data; calendar management and more.

In addition to NetSuite for iPhone, NetSuite also provides complete support for Safari, the iPhone and Macintosh browser, with SuitePhone.

SuitePhone extends iPhone users' mobile productivity to provide a desktop parity experience while on the go, delivering total access to all NetSuite functionality directly from the iPhone browser. With SuitePhone, iPhone users can perform any task in NetSuite, such as managing leads, checking forecasts, generating quotes and orders, or creating expense reports.

NetSuite for iPhone and SuitePhone work with iPhone 3GS, iPhone 3G, the original iPhone, and iPod touch. NetSuite for iPhone requires iPhone OS 3.0.

  www.netsuite.com

Quick Links

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Android, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai
Supported Platforms
NetSuite

Pricing

Starting from: $129.00/month
Pricing model: Subscription

Pricing available on request.

Benefits

- Drive sales, service and marketing performance with real-time role based-dashboards
- Gain a true 360-degree view of all customer data and customer interactions
- Improve sales performance with accurate sales forecasts, automated commission and upsell management
- Improve collaboration with your partners with joint lead and campaign management
- Streamline order management processes with complete integration across sales and finance
- Improve customer satisfaction with complete case management and customer history
- Redirect marketing budget to higher-ROI campaigns by measuring campaign effectiveness
- Drive sales and service from anywhere with mobile access.

User Reviews

A powerful tool that will increase sales and efficiancy in your business

Amie9th of February, 2012 18:02

With NetSuite’s highly customizable interface, the power is in your hands to mold it to fit your company’s specific needs and purposes. The data organization is extensive yet intuitive so that every user can easily find the information they need in a centralization record location. And with the ability to custom design each user’s dashboard (homepage), you can control access and deliver customizable reports so that each user, from Sales Rep to Marketing Executive to Customer Service, can focus on the data that pertains to them. Thanks to NetSuite CRM, I have the ability to tailor reports and KPIs to provide our employees with the pertinent information they need to access real time, on the field and due to this visibility, NetSuite has proven to be the tool which has increased Sales and stimulated our business efficiency.

Feature rich and great integration with my backoffice

Tobby30th of December, 2011 12:50

We have been using Netsuite CRM and eCommerce for 2 years. We have been satisfied with the functionality, integration and usability. The integration between the CRM, and eCommerce is really powerfull. We used to use 5 different applications to do what we now do with NetSuite. It is expensive but if you can afford it, the benefits outweigh the costs

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