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Salesforce Service Cloud Logo

Salesforce Service Cloud

4.4
(750)

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Customer Service & Field Service Management Solutions

(30)

Salesforce Service Cloud Pricing, Features, Reviews and Alternatives

Salesforce Service Cloud FAQs

Q. What type of pricing plans does Salesforce Service Cloud offer?

Salesforce Service Cloud has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Salesforce Service Cloud?

Salesforce Service Cloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Salesforce Service Cloud support?

Salesforce Service Cloud supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai


Q. Does Salesforce Service Cloud support mobile devices?

Salesforce Service Cloud supports the following devices:
Android, iPad, iPhone


Q. Does Salesforce Service Cloud offer an API?

Yes, Salesforce Service Cloud has an API available for use.


Q. What other apps does Salesforce Service Cloud integrate with?

Salesforce Service Cloud integrates with the following applications:
Salesforce Starter, Talkdesk, Salesforce Marketing Cloud, Quip, NICE CXone, Five9, Vonage Contact Center, Elastic Enterprise Search, InGenius, Natterbox, Workforce Optimization (WFO), CRM Analytics, Salesforce Sales Cloud, LiveOps, Gainsight CS, Helpshift, Salesforce Platform


Q. What level of support does Salesforce Service Cloud offer?

Salesforce Service Cloud offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)

Salesforce Service Cloud product overview

What is Salesforce Service Cloud?

7 Key Ways Service Cloud Empowers Companies to Deliver Frictionless Service:

Key benefits of using Salesforce Service Cloud

-Increased Customer Satisfaction

-Increased Agent Productivity

-Decreased Support Costs

-Integration to Platform Ecosystem

-Companies can now deliver a full range of self-service options so that customers can
help themselves, which leads to increased Customer Satisfaction and decreased Support Costs.

-By empowering Agents with all of the information they need to resolve customer in a single interface drives increased Agent Productivity.

-The Salesforce platform allows companies customize business processes and leverage the pre-built integrations with the ecosystem of ISV and partner applications.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
FAQs/Forum
Knowledge Base
24/7 (Live rep)

Training options

Webinars
Videos
Live Online
Documentation

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Starting from

55

/user

Per month

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Salesforce Service Cloud pricing information

Value for money

4.2

/5

750

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Salesforce Service Cloud features

Functionality

4.4

/5

750

Total features

198

22 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Customizable Reports

Functionality contenders

Salesforce Service Cloud users reviews

Overall Rating

4.4

/5

750

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.19/10
Rating distribution

5

4

3

2

1

421

260

54

13

2

Pros
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.
I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.
Cons
The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
The information that comes in from emails regarding Salesforce can sometimes be a little misleading or is just not in the same location that it was before. Product information that is.
Similar to the product that salesforce bought and then killed DESK.com.

Overall rating contenders

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