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Vision Helpdesk Logo
Vision Helpdesk
4.7
(34)

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Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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(14)

Vision Helpdesk Pricing, Features, Reviews and Alternatives

Vision Helpdesk product overview

Price starts from

15

/user

Per month

What is Vision Helpdesk?

Vision Helpdesk is a leading customer support ticketing software that serves all small, medium, and enterprise-level business with its 4 different products.

Key benefits of using Vision Helpdesk

  • Serving 15000+ Companies

  • ISO 27001:2013 Certified

  • GDPR & EU Data Protection

  • PinkVERIFY Certified

  • Easy to Setup and Get Started

  • 90% Code Open Easy To Integrate

  • Reliable and Quick Support

  • Highly Scalable & Location Selection USA, UK and EU

  • All in One Solution
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Email/Help Desk
    Chat
    Phone Support
    24/7 (Live rep)

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    Vision Helpdesk pricing information

    Value for money

    4.5

    /5

    34

    Starting from

    15

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Vision Helpdesk features

    Functionality

    4.7

    /5

    34

    Total features

    90

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    Vision Helpdesk users reviews

    Overall Rating

    4.7

    /5

    34

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.88/10
    Rating distribution

    5

    4

    3

    2

    1

    25

    7

    2

    0

    0

    Pros
    Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
    What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
    The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
    Cons
    I don't like that the forums page is difficult to use.
    We use this system to help young people, children most, with their problem about bullying in the Netherlands.
    The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.

    Overall rating contenders

    Vision Helpdesk FAQs

    Q. What type of pricing plans does Vision Helpdesk offer?

    Vision Helpdesk has the following pricing plans:
    Starting from: $15.00/month
    Pricing model: Free, Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Vision Helpdesk?

    Vision Helpdesk has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Vision Helpdesk support?

    Vision Helpdesk supports the following languages:
    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


    Q. Does Vision Helpdesk support mobile devices?

    Vision Helpdesk supports the following devices:
    Android, iPad, iPhone


    Q. Does Vision Helpdesk offer an API?

    Yes, Vision Helpdesk has an API available for use.


    Q. What other apps does Vision Helpdesk integrate with?

    Vision Helpdesk integrates with the following applications:
    authorize.net, Capsule, Drupal, PayPal, Aircall, Redmine, WHMCS, Insightly, Jira, vBulletin, Zapier, Gmail, ClickDesk, Google Workspace, FreshBooks, Userlike, WordPress, Twitter/X, SugarCRM, Slack, Microsoft 365, GoTo Meeting, LiveChat, LinkedIn for Business, Meta for Business, Comm100 Live Chat, Mailchimp, Twilio, Joomla, Shopify


    Q. What level of support does Vision Helpdesk offer?

    Vision Helpdesk offers the following support options:
    Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support, 24/7 (Live rep)

    Common Vision Helpdesk comparisons

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