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Zoho Support

Customer support help desk software
(based on 4 reviews)
  • 36,991 fans

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Key Features

  • Ticket Management
  • Contracts and SLA
  • Reports and Dashboards
  • Alerts and Notifications
  • Knowledge Base
  • Customer Self Service Portal
  • Social Media Support
  • Accounts and Contacts
  • Contracts and Service Level Agreements (SLAs)
  • Alerts and Notifications
  • Product Catalog
  • Customer Support Portal


Screenshot #1 of Zoho Support (Zoho Support for mobile)
Screenshot #2 of Zoho Support (Zoho Support shows customer happiness analytics)
Screenshot #3 of Zoho Support (Zoho Support CRM integration)
Screenshot #4 of Zoho Support (Multi-Channel ticket management in Zoho Support )
Screenshot #5 of Zoho Support (Automation and workflow rules in Zoho Support)
Screenshot #6 of Zoho Support (Zoho Support's 'Getting Started' wizard)
Screenshot #7 of Zoho Support (Zoho Support dashboard page)
Screenshot #8 of Zoho Support (Zoho Support Homepage)


Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.

Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management.

It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.

Read full description of Zoho Support ↓


Intended UsersFreelancers, Large Enterprises, Mid Size Business, Small Business
Devices SupportedMac, Web-based, Windows
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesChinese (Simplified), English, French, German, Japanese, Spanish
Categories· Customer Service · Help Desk and Ticket Management · IT Service Desk · Customer Support · Feedback and Reviews Management · Issue Tracking · Startup solutions


Starting from: $25.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Free for 1 Agent
Enterprise $25/Agent/Month
Professional $12/Agent/Month


Easy Setup
No Hidden Costs
Accessible 24x7
Get an online view of the entire support process

Great Support

Gowdhaman J14th of February 10:23

Prashant helped us to resolve the issue, he was very patient and guided us in the correct direction. He changed the settings exactly to our requirement.

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Robust Integrated Sales, Marketing and Operations

Jeri Vespoli5th of February 09:16

I reviewed many database solutions for data, time, sales, marketing and operations management. Zoho is a standout. I have used it with increasing respect for years now.

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Awesome Product

Sam7th of January, 2013 00:44

Hi this is sam.. Iam using Zoho Support for last 3 months and its excellent product , it will take care of your helpdesk.. The app which you can trust , Go for it no second thought .. Would refer to others

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Affordable and robust

William Tice3rd of July, 2012 15:10

Zoho is known for its brilliant products! Also Zoho Support didn't disappoint me. With this app you can do your customer support easily by using the robust features. I use Zoho Support for managing my tickets. At the beginning I used to have a freemium account but very soon my company grew and I needed a paid plan.

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  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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ZendeskCustomer Management
  • · Convert emails into tickets
  • · Intutive user interface
  • · In-depth reporting
  • · Smart rules for automation
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HappyFoxCustomer Management
  • · Universal inbox that aggregates cases from multiple channels
  • · Case management with advanced routing tools and filters
  • · Productivity tools, including custom macros & bulk updating
  • · Mobile-optimized and custom branded self-service centers
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Desk.comCustomer Management
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
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FreshdeskCustomer Management
  • · Real-Time Internal Collaboration
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement
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TeamSupport.comCustomer Management
ManageEngine ServiceDesk Plus
  • · Flexible ticket management with multi channel support
  • · Robust Knowledge Base
  • · Self Service Portal with automated password reset tool
  • · Service Level Agreements
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ManageEngine ServiceDesk PlusIT Management

Zoho Support: Help Desk Operations for Customer Support

Lasting customer relationships don’t happen by chance. In most cases, they’re the result of dedicated support teams that make themselves available to customers at all hours of the day.

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