Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online.
Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management.
It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.
|Intended Users||Freelancers, Large Enterprises, Mid Size Business, Small Business|
|Devices Supported||Mac, Web-based, Windows|
|Supported Countries||Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||Chinese (Simplified), English, French, German, Japanese, Spanish|
|Categories||· Customer Service · Help Desk and Ticket Management · IT Service Desk · Customer Support · Feedback and Reviews Management · Issue Tracking · Startup solutions|
Free for 1 Agent
No Hidden Costs
Get an online view of the entire support process
Great SupportGowdhaman J14th of February 10:23
Prashant helped us to resolve the issue, he was very patient and guided us in the correct direction. He changed the settings exactly to our requirement.
Robust Integrated Sales, Marketing and OperationsJeri Vespoli5th of February 09:16
I reviewed many database solutions for data, time, sales, marketing and operations management. Zoho is a standout. I have used it with increasing respect for years now.
Awesome ProductSam7th of January, 2013 00:44
Hi this is sam.. Iam using Zoho Support for last 3 months and its excellent product , it will take care of your helpdesk.. The app which you can trust , Go for it no second thought .. Would refer to others
Affordable and robustWilliam Tice3rd of July, 2012 15:10
Zoho is known for its brilliant products! Also Zoho Support didn't disappoint me. With this app you can do your customer support easily by using the robust features. I use Zoho Support for managing my tickets. At the beginning I used to have a freemium account but very soon my company grew and I needed a paid plan.
Lasting customer relationships don’t happen by chance. In most cases, they’re the result of dedicated support teams that make themselves available to customers at all hours of the day.Read the full GetApp analysis →
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