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Deskero

The social customer care
5 reviews

Overview

Deskero is a cloud-based customer care software that provides a simple yet effective help desk solution. It offers simple yet effective tools to integrate requests coming from different channels (emails, chats, websites, social networks) into a single database and put some order into the chaos of modern customer care.
Deskero aim is to create a new kind of relationship with customers, engaging them in an innovative and personal way, also through smart and simple use of social networks.

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, Italian, Spanish
Support Options
Knowledge Base, Online Support
Certifications
Safe Harbor

Pricing

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

$15 per agent/month for Social plan, designed for social media managers
$38 per agent/month for Business plan, for professional business use, with live chat
$78 per agent/month for Power plan, for advanced ticket system features, with live chat

Also offers a completely free plan that’s perfect for non-professionals


Competitors Pricing

Desk.com

Starting from: $3.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

TeamSupport.com

Starting from: $35.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Samanage

Starting from: $150.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Zoho Support
  • · Ticket Management
  • · Contracts and SLA
  • · Reports and Dashboards
  • · Alerts and Notifications
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Zoho SupportCustomer Service & Support
Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Visit WebsiteCompare with Deskero
ZendeskCustomer Service & Support
Freshdesk
  • · Simple, fast setup.
  • · Multi-channel support - email, phone, chat, social and more
  • · Self service portal to help your customers help themselves
  • · Community portal to engage your biggest fans
Visit WebsiteCompare with Deskero
FreshdeskCustomer Management

Overview

Deskero offers companies simple and effective tools to make customer care easier, quicker and more modern. The goal? To simplify the management of service assistance with an übers-imple and functional software that also fully exploits all the latest social networks.

Deskero fully integrates live-chat as well as a social monitor tool that allows even small teams to tackle the power of social networks and to engage customers through proactive conversations.

Key Features

  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets: fast & easy!
  • Convert your chat sessions into tickets
  • Email importing made simple
  • Advanced ticket configuration rules for ticket dispatching
  • Reply Macros in order to save time on most common tasks
  • Customizable feedback widget to use directly on your website
  • Top Clients management to make special client feel loved
  • Complete knowledge base for quick self service solutions
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat - Help your customers in real time
  • Social monitor features to track & compare competition
  • Additional custom portals for specific products
  • Smartphone app (iPhone & Android)
  • Service levels configuration to guarantee top performances
  • Open Rest API
  • Advanced scenario execution
  • Advanced reports & analytics

Benefits

Accept support queries from different sources and keep everything organized on a single platform.

Deskero interacts with your Social channels natively, without any complex configuration. Answer any query quicker and never lose a mention again.

Accept and answer customer queries/ requests real time via Live chat.

Our Social tracking features give you quick access to everything that is said about your brand, services and competition, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power.

Gather feedback and comments directly from your web site through an embedded widget.

Make your clients feel at home personalizing and branding your Helpdesk.

Deskero can be easily adapted to your business and become exactly what you need. Make your job easier and faster inserting custom fields you might need for your Helpdesk.
Desk.com
  • · Universal inbox that aggregates cases from multiple channels
  • · Case management with advanced routing tools and filters
  • · Productivity tools, including custom macros & bulk updating
  • · Mobile-optimized and custom branded self-service centers
Visit WebsiteCompare with Deskero
Desk.comCustomer Management
Samanage
  • · IT Asset Management
  • · IT Contract Management
  • · Software Asset Management
  • · IT Service Management
Visit WebsiteCompare with Deskero
SamanageIT Management
TeamSupport.com
  • · Real-Time Internal Collaboration
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement
Visit WebsiteCompare with Deskero
TeamSupport.comCustomer Management

User Reviews

Great improvements with little effort

Caleb-W11th of September, 2013 11:47

Since my company implemented Deskero, I have seen great improvements in customer satisfaction. It is the tool that my customer support team needed to provide impeccable customer service. I highly recommend this software to any business.

Simplicity and flexibility at a good price

Hank28th of August, 2013 05:13

Great help desk system with a penchant for social networks

great looking help desk with brilliant features

Roberto17th of July, 2013 09:48

Great interface, good social integration and a very strong ticket system & knowledge base.

In love since the beginning

Bruna12th of July, 2013 04:14

We have been using Deskero since its very first day and we fall in love with it from the beginning. It’s such a smart and easy software that getting started was as easy as signing in. Deskero gave us all the features that its competitors are offering for way less money.

Great software, great price!

Victoria11th of July, 2013 12:03

Deskero is a very good customer care tool, especially for companies that also need to integrate social networks and are running on a budget. It allows a basic team to take care of a great deal of incoming requests and it’s both simple and flexible. It’s knowledge base is a big time saver, if you take your time to set it up properly. Also, training is really minimal: our team was ready to work with it in no time. It supports also a great deal of customization, both in the interface and in its database and even allows use to set up a personal widget to get feedback from your website.

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FAQs for Deskero

Below are some frequently asked questions for Deskero.

Q. What are the main features of Deskero?

Deskero offers the following features:

  • Advanced ticket system with a simplified workflow
  • Multi-channel support: email, chat, Twitter, Facebook, web
  • One click reply to tickets: fast & easy!
  • Convert your chat sessions into tickets
  • Email importing made simple
  • Advanced ticket configuration rules for ticket dispatching
  • Reply Macros in order to save time on most common tasks
  • Customizable feedback widget to use directly on your website
  • Top Clients management to make special client feel loved
  • Complete knowledge base for quick self service solutions
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat - Help your customers in real time
  • Social monitor features to track & compare competition
  • Additional custom portals for specific products
  • Smartphone app (iPhone & Android)
  • Service levels configuration to guarantee top performances
  • Open Rest API
  • Advanced scenario execution
  • Advanced reports & analytics
Q. How much does Deskero cost?

We have the following pricing information for Deskero:

Starting from: $15.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

$15 per agent/month for Social plan, designed for social media managers
$38 per agent/month for Business plan, for professional business use, with live chat
$78 per agent/month for Power plan, for advanced ticket system features, with live chat

Also offers a completely free plan that’s perfect for non-professionals

Q. Who are the typical users of Deskero?

Deskero has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does Deskero support?

Deskero supports the following languages:

English, French, Italian, Spanish

Q. What type of pricing plans does Deskero offer?

Deskero has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does Deskero support mobile devices?

Deskero supports the following devices:

We do not have any information about what devices Deskero supports

Q. Does Deskero offer an API?

No, Deskero does not have an API available.

Q. What other apps does Deskero integrate with?

Deskero integrates with the following applications:

No information available.

Q. What level of support does Deskero offer?

Deskero offers the following support options:

Knowledge Base, Online Support

Q. What are the main benefits of using Deskero?

Deskero offers the following benefits:

Accept support queries from different sources and keep everything organized on a single platform. Deskero interacts with your Social channels natively, without any complex configuration. Answer any query quicker and never lose a mention again. Accept and answer customer queries/ requests real time via Live chat. Our Social tracking features give you quick access to everything that is said about your brand, services and competition, so you can pick up proactive conversations with all your possible clients, find new sales opportunities and tap into the real social power. Gather feedback and comments directly from your web site through an embedded widget. Make your clients feel at home personalizing and branding your Helpdesk. Deskero can be easily adapted to your business and become exactly what you need. Make your job easier and faster inserting custom fields you might need for your Helpdesk.

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