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Userlike Live Chat

Chat with your Website Visitors
8 reviews

Overview

Userlike is a lightweight and affordable live chat software for websites that allows you to offer a professional online service. By implementing our live chat onto your site you'll be able to chat with your visitors on-site through an integrated chat box.
This easy and on-the-spot communication channel is perfect to offer support right at the moment that your visitors need it. Use Userlike to offer a pinpoint service and to take away any doubts that might prevent an online sale.

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, Linux, Mac, Open-source, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported Countries
Australia, Canada, Europe, Germany, United Kingdom, United States
Supported Languages
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Supported Platforms
Open API, Salesforce
Support Options
FAQs, Online Support, Phone Support, Video Tutorials
Ranking in Categories

Pricing

Starting from: €29.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid options.


Competitors Pricing

Verishow

Starting from: $99.00/month
Free Trial: Available

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Pricing model: Freemium
Free Trial: Available

LiveHelpNow

Starting from: $21.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Zopim Live Chat
  • · HTML5 dashboard to manage chats with different visitors
  • · Customizable chat windows to suit your branding
  • · Analytics of visitors such as the country they come from
  • · Know which page customers are looking at on your site
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Olark live chat
  • · Simple install — Just copy and paste an HTML snippet
  • · Design friendly — Fully configurable themes, colors, text
  • · Start immediately — Chat now from your browser
  • · Mobile and desktop — iPhone, Android, Windows and Mac
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Snapengage
  • · Look and Feel Customization
  • · Advanced Web Client
  • · Intelligent Integration
  • · Agent Picture
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Overview

Unlike many other live chat solutions, the chat widget from Userlike is fully integrated into the pages of your site and the chat window moves with your visitor as he navigates. Furthermore, the extensive customization options allow you to make the widget look fully native to your website. A white label option is available for all our paid products, as well as the possibility to upload your own logo onto the chat window.
Our chat and team features are geared towards delivering a natural and seamless service process.

Key Features

  • Automatically invite visitors to chat
  • Mobile support: chat from your smartphone
  • Prepare canned messages to deliver quick answers
  • Detailed user info
  • Offline contact form
  • Privacy options: adheres to the strictest privacy laws
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Upload your own logo in the chat window
  • Open API
  • White label
  • Effective team features: group your operators in departments
  • Multi-language: Chat widgets supported in 16 languages
  • Documentation chat transcripts and offline messages
  • Upload operator pictures for a more personal service
  • Chat statistics
  • Chat through popular IM clients
  • Use co-browsing features to guide your visitors
  • Browser IM client: chat through our dashboard
  • Browser sharing integration

Benefits

- Offer on-site customer support at the right time

- Sell over the chat and raise conversion

- Lightweight and easy to use

- Customize to your website; white label and upload of own logo

- Fully integrated into your web pages

- Adjustable to your business processes
Banckle Live Chat
  • · On-Demand Live Chat in cloud - No installation needed
  • · Integrated Visitor Tracking, Engaging and Retaining
  • · Fully customizable and advanced administrative control
  • · Supports multiple sites, departments and operators
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Banckle Live ChatCustomer Service & Support
LiveHelpNow
  • · Realtime Visitor Monitoring
  • · Visitor Action Triggers
  • · Social Insights
  • · Custom Information Feed
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Verishow
  • · Document Sharing
  • · Chat or talk using text, video & voice
  • · Text editor
  • · Interactive Whiteboard
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User Reviews

Verified
Reviewer

Powerfull

A verified reviewer27th of October, 2014 08:46

We are using Userlike Chat for our Online Store in combination with Zendesk. It works great and seamlessly across all platforms and throughout our team. Also it looks so much better than the others, which i think is important to go with our identity. 2 Thumbs up..

Verified
Reviewer

Very nice and easy to use software

A verified reviewer12th of August, 2014 08:31

Using this Livechat for our homepage and the direct contact to our customers. The service of userlike is perfect and high skilled. The software itself ist also very nice and easy to use that is really important for our employees.

Verified
Reviewer

Great tool to be closer to your customers!

Philipp Sahr, CEO12th of August, 2014 07:44

We are using the Userlike Chattool for over a year now and are very happy with it. It is interesting that customers like the possibilty to ask questions while they are shopping on our site. That improved the conversion rate quite a bit!

Verified
Reviewer

Perfect for support

Björn Lampe, Leiter Projekte & Organisationen bei betterplace.org12th of August, 2014 06:47

We are using this app for supporting our more than 10.000 customers and it works great. The customers are very happy to get quick and direct support and Userlike is easily integrated into other applications.

Verified
Reviewer

Great Service

Arne Schubert, CEO & Founder bei allbranded.de12th of August, 2014 06:44

Highly recommended, we use userlike for our promotional merchandise site www.allbranded.de It works great.

Super app to sell online

Ries Bode21st of December, 2012 08:58

After the first five minutes of using it on my site I realized the potential of live chat. I feel like I've added a dimension to my website. Everything about this app is so clean and well designed, makes it very enjoyable to use!

Powerful sales and support tool

Naheed5th of November, 2012 10:11

This has been a great app for our cosmetics shop Medkosmet. It’s great to be able to get in personal contact with my customers over the site. Visitors love the extra service and I’m actually able to convince people to buy. The app also looks great and is easy to use!

Powerful and well designed application

Anna30th of October, 2012 11:09

This app is easy to set up and use. Right the first day we had a couple of sales that were made over the chat. I very much like the customization options and the fact that you can upload the company logo in the chat window and the operator pictures, you can make it more your own than other solutions out there.

Write a review

FAQs for Userlike Live Chat

Below are some frequently asked questions for Userlike Live Chat.

Q. What are the main features of Userlike Live Chat?

Userlike Live Chat offers the following features:

  • Automatically invite visitors to chat
  • Mobile support: chat from your smartphone
  • Prepare canned messages to deliver quick answers
  • Detailed user info
  • Offline contact form
  • Privacy options: adheres to the strictest privacy laws
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Upload your own logo in the chat window
  • Open API
  • White label
  • Effective team features: group your operators in departments
  • Multi-language: Chat widgets supported in 16 languages
  • Documentation chat transcripts and offline messages
  • Upload operator pictures for a more personal service
  • Chat statistics
  • Chat through popular IM clients
  • Use co-browsing features to guide your visitors
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
Q. How much does Userlike Live Chat cost?

We have the following pricing information for Userlike Live Chat:

Starting from: €29.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our paid options.

Q. Who are the typical users of Userlike Live Chat?

Userlike Live Chat has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Userlike Live Chat support?

Userlike Live Chat supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does Userlike Live Chat offer?

Userlike Live Chat has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does Userlike Live Chat support mobile devices?

Userlike Live Chat supports the following devices:

Android, iPhone-iPad, RIM-BlackBerry, Windows Phone

Q. Does Userlike Live Chat offer an API?

Yes, Userlike Live Chat has an API available for use.

Q. What other apps does Userlike Live Chat integrate with?

Userlike Live Chat integrates with the following applications:

Zendesk, Salesforce, Desk.com

Q. What level of support does Userlike Live Chat offer?

Userlike Live Chat offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials

Q. What are the main benefits of using Userlike Live Chat?

Userlike Live Chat offers the following benefits:

- Offer on-site customer support at the right time - Sell over the chat and raise conversion - Lightweight and easy to use - Customize to your website; white label and upload of own logo - Fully integrated into your web pages - Adjustable to your business processes

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