Get Customer Service Applications

1-25 of 124 results
  • Zendesk    47 reviews

    Cloud customer service software
    Zendesk is the leading cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
  • Freshdesk    17 reviews

    Customer happiness, refreshingly easy
    Freshdesk is a SaaS based customer support software for businesses of all sizes. Freshdesk provides every company with the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. Freshdesk is free forever for three agents, sign up now!
  • Desk.com    18 reviews

    Online customer service software
    Companies that need an out-of-the-box support app to help them manage customer requests from existing support channel(s). Fast-growing companies including HotelTonight, One Kings Lane, and SoundCloud use Desk.com to deliver amazing customer service that accelerates company growth. Regardless of the industry or size, companies that use Desk can deliver better and faster customer service to outpace their competition.
  • JIRA Service Desk    2 reviews

    Redefine what IT means for your business with JIRA Service Desk
    JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassian’s JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base that’s low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business.
  • Salesforce Service Cloud  

    Salesforce1 customer service app
    Support Every Customer. Anytime. Anywhere. Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction.
  • inContact Contact Center Software  

    #1 Cloud Call Center Software
    inContact's cloud call center software system enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate with leading CRMs like Salesforce to simplify the agent experience. inContact provides you with advanced ACD, IVR and WFO tools to help you create a personalized call center experience to your customers. Choose from a number of solutions to match your desired business goals or role, including Blended Predictive Dialer, Cloud PBX, and Speech Analytics software. Gather your customers from multi-channel communication sources - such as social media, chat, text, phone and email. Place them into one unified queue before skills-based routing automatically directs the call to the most appropriate agent.
  • Zoho Support    4 reviews

    Customer support help desk software
    Zoho Support is a web-based help desk app that provides a systematic, streamlined and quantified manner of addressing troubletickets. Zoho Support provides a customer portal to each customer where the customer can add/converse and review the status of the trouble tickets online. Zoho Support caters to organizations that need to prioritize, manage and automate online help desk support needs. It includes 10 base modules: Ticket Management, Reports and Dashboards, Knowledge Base, Alerts and notifications, Workflows, Customer Support Portal, Contracts and SLA’s and Accounts and Contacts, Product Catalog and Task Management. It has an intuitive, customizable and robust solution with which organizations can equip their support departments. In a crowded customer support marketplace, a key differentiator is its ability to provide a configurable WYSIWYG customization for end users without requiring any programming.
  • TeamSupport.com    93 reviews

    Customer-Centric Customer Support Software
    TeamSupport is a robust, yet easy to use collaborative customer service desk and help desk solution that improves collaboration between departments and customers so your support team can manage tickets at the customer level to deliver an outstanding customer experience. Think of it as your entire company working to support your customer’s entire company. TeamSupport includes many advanced help desk features such as best-in-class reporting, advanced customer self-service portals, screen recordings, live chat, ticket management, ticket automation, and much more. Your users can provide superior help desk support by working with other members of the support team as well as sales and other departments to address customer issues quickly and with the right solution. Our internal chat feature enables real-time discussions with any member of your team, no matter where they are located.
  • UserVoice    19 reviews

    Customer engagement infrastructure for operational excellence
    Join the 160,000+ organizations in over 170 countries that have found a better way to listen to their users’ voices. From scalable support with automated answers to common questions and support ticketing, to staying on top of churn with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business.
  • Help Scout    14 reviews

    Web-based help desk designed for a great customer experience
    Help Scout scales like any other help desk software, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers. What differentiates Help Scout from a typical help desk is the end-to-end user experience. Help Scout is completely invisible to the customer. Communications look just like a normal email thread and maintain the all-important personal touch. Your team can get up and running in minutes as there are no complicated macros to set up and no training manual required. Help Scout is trusted by 3,000 customers in 60+ countries, including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.
  • Samanage    17 reviews

    IT Service and Asset Management Software
    Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in only 14 days. We are uniquely able to deliver both simplicity and strength to customers in the form of instant value, user-friendly functionality, and feature-rich and “future-proof” capabilities. Our goal is to help customers deliver a superior service experience to their end users, and real value throughout their organization by improving asset control, empowering end users, and maximizing resources.
  • Subiz    7 reviews

    Chat with potential clients in real time
    Subiz is a customizable live chat software to chat with potential clients in real time.
  • HelpGizmo    5 reviews

    Knowledgebase and documentation app
    HelpGizmo is knowledge management and documentation software used to create knowledge bases. HelpGizmo allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. HelpGizmo makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by sharing knowledge and information. HelpGizmo's knowledge base software can be used to create internal company knowledge bases as well as to create self-service portals for your customers. Help your customers to help themselves by creating online FAQs, as well as technical software documentation, user manuals, guides and brochures. Employee training manuals and company handbooks can also be created using HelpGizmo making the employee onboarding process more streamlined.
  • Salesforce Sales Cloud    7 reviews

    Cloud-based CRM & sales automation
    Small Business solutions from the worldwide leader in CRM. No software to install. It's simple and quick! Built on the Salesforce1 Platform, Sales Cloud connects the next generation of apps, devices, and customers. It’s an instant connection to your leads, contacts, accounts, and critical business information. It’s everything you need to close deals quicker. Wherever you are. Whenever you want. On any device. Salesforce, combined with your custom apps and AppExchange mobile apps, turns your mobile device into a portable sales office. You can log calls, respond to hot leads, work opportunities, or check dashboards no matter where you are. And collaborate across teams, from anywhere.
  • Zopim Live Chat    3 reviews

    Live chat for website visitors
    Zopim is a customizable live chat widget to engage with your website visitors in real time.
  • Cayzu Help Desk    3 reviews

    Cayzu. Simple. Affordable. Help Desk Solution.
    Cayzu is the easiest way to manage all of your support requests from a single cloud portal. Integrates with Facebook, Twitter and more! First 3 agents are FREE forever.
  • Freshservice    5 reviews

    Online IT Service Desk with a Fresh Twist
    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice offers a plug and play ITIL solution for organizations looking to align themselves to best practices without getting any expert implementation help. It has been developed by the team of experts behind Freshdesk, the leading customer support software that is currently being used to support over 5 million customers across the world.
  • Vocalcom Contact Center Software    1 review

    Omnichannel Contact Center Software & "Social First" Solutions
    The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we provide you with a complete set of tools to engage with your customers across any channels and increase sales — Vocalcom contact center software equips already 3.500+ businesses of all sizes with an entirely new view into customer relationships so agents can effortlessly deliver personalized service and enrich the entire customer experience. Here's the Key to turn your contact center into a profit center. it has best-in-class capabilities delivered with simplicity to power faster customer service while reducing operational costs through efficiency gains.
  • Whisbi    1 review

    Show products real-time: more sales and better customer experience
    Whisbi is a global provider of innovative omnichannel SaaS solutions that help businesses increase sales over the phone and online, monetize web visits whilst offering a customer experience with a unique differentiator value. Whisbi converts more than traditional Click-to-Call, combining it with an interactive online experience in real time.
  • ManageEngine ServiceDesk Plus    1 review

    Help Desk software and Asset Management Tool
    ManageEngine ServiceDesk Plus is one of the best help desk software and asset management tool you can probably find. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.
  • ManageEngine SupportCenter Plus    1 review

    Web based customer support
    SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
  • InvGate Service Desk  

    Modern Intuitive IT Service Desk Software
    Intuitive web-based service desk software to streamline and automate your IT service management.
  • Vision Helpdesk    32 reviews

    Multi Channel & Multi Company Help Desk Software
    Vision Helpdesk is the only web-based help desk software that allows you to manage support for multiple companies at one place. With single front-end and each company having its own branded client portal makes it true satellite help desk. The ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CHAT, CALLS everything under single roof.
  • CustomerSure    16 reviews

    Sales and Customer Satisfaction
    CustomerSure is simple web-based software to help you collect, share and act on customer feedback. It's been designed for businesses who understand that good customer service is great for business; and the software provides a range of practical features that help to improve satisfaction, and drive up retention, repeat business and recommendations. CustomerSure helps you design lightning fast satisfaction surveys and customer service pages that integrate easily with your website. Together these make it really easy to collect honest, timely feedback from customers, and to share this with everyone in the business so that your customers get great service, every time. The software then goes one step further than other feedback tools: it makes sure you act on every piece of feedback, so that every customer feels valued and inclined to recommend you.
  • HelpOnClick Live Chat Software    14 reviews

    Live Chat Software
    Increase sales and customer satisfaction with HelpOnClick state of the art Live Chat Software. This Live Chat Software helps you to see exactly who is on your website right now and what they do using a real time traffic monitor. Invite your visitors for a chat and convert them into a paying and happy customers! With HelpOnClick live chat software you can get started with live support and chat in just 5 minutes! Installing HelpOnClick software could not be easier, you only need to copy the HTML code and paste it into your website and you're done. Also, there is no need to keep the browser open as the desktop tray application instantly notifies you about the new chats and messages. Above all, you can also customize the chat window to match your website look.




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