Desk.com, built on the Salesforce platform, is a customer service and help desk application and a Google apps integration partner. The Desk.com application allows you to manage all your customer interactions form one location, including email, chat, phone and web communications, along with social media interactions and mobile requests.
The Desk.com application integrates with your Gmail account so you can manage all requests and tickets from one platform. Desk.com can be made available on your Google Control Panel and Universal Navigation Bar. Desk.com allows you to provide live chat on your website, you can also track incoming and outgoing phone calls.
Use Desk.com's universal inbox to manage email requests from various providers. The app facilitates the routing of requests and queries to the right agents and queues. The social media integrations mean you can respond to social media discussions in a timely fashion. All of this activity is recorded and archived within the app.
|Intended Users||Freelancers, Non Profits, Public Administrations, Small Business|
|Devices Supported||Android, iPhone-iPad, Mobile Web App, RIM-BlackBerry, Web-based, Windows|
|Supported Countries||Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages||Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish|
|Support Options||FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials|
|Categories||· Help Desk and Ticket Management Software · Social CRM Software · Customer Support Software · Startup solutions Software|
Starter $3 - per month for up to 3 agents, billed annually
Plus Plan $29 - per month per agent, billed annually.
Finally we have one place for all the customer requestsEnzo Schiavone3rd of April, 2012 12:15
All the interaction that we have with clients can now be managed from one desktop. No switching screens any more... The software can be opened directly from the Google panel, without any additional login. The Dashboard is easy to use and I have the feeling that the work of my team is much easier now.
Customer Management / CRM
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