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Desk.com for Google Apps

Social CRM for Google Apps
(based on 1 reviews)
  • 7,123 fans

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Key Features of Desk.com for Google Apps

  • Easy-to-use dashboard
  • Collaborative tool supports Facebook, Twitter, & Gmail cases
  • Sophisticated business rules efficiently route cases
  • Flex pricing to support whole company

Screenshots of Desk.com for Google Apps

Screenshot #1 of Desk.com for Google Apps (Customer Service Software by Desk.com)
Screenshot #2 of Desk.com for Google Apps (Social CRM)
Screenshot #3 of Desk.com for Google Apps (Desk.com for Google Apps)

Overview of Desk.com for Google Apps

Desk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.

Read full description of Desk.com for Google Apps ↓

Quick Links


Intended UsersFreelancers, Non Profits, Public Administrations, Small Business
Devices SupportedWeb-based
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish
Categories· Help Desk and Ticket Management Software · Social CRM Software · Customer Support Software · Startup solutions Software

Desk.com for Google Apps Pricing

Starting from: $1.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

First Agent is always free
$1/hour for flex (part-time) agents
$49/month for additional full-time agents


Desk.com pulls all your customer service conversations into one central desktop where service requests that reach you through traditional and social channels are collected, prioritized, and handled by your team. No more ALT+Tab from screen to screen, no more juggling multiple applications. All your customer service can be handled from one cleanly-designed desktop. Whether your customers want to talk to you by email, phone, Twitter, or chat.

Finally we have one place for all the customer requests

Enzo Schiavone3rd of April, 2012 12:15

All the interaction that we have with clients can now be managed from one desktop. No switching screens any more... The software can be opened directly from the Google panel, without any additional login. The Dashboard is easy to use and I have the feeling that the work of my team is much easier now.

Read all reviews for Desk.com for Google Apps

Desk.comReviews: 18
Avg rating: 4.5
Desk.comHelp Desk + Social CRM + Customer Support
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  • · Lend your customers quick support
  • · Give support and use one email to do it
  • · Know the status of each ticket
  • · Distribute the requests
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PHC Service FXCustomer Management
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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ZendeskCustomer Management
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  • · Multi-brand / manage multiple websites from within Casengo
  • · Knowledge base / boost self-service amongst online visitors
  • · Flex users / add short-time users for flexible support
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NeuQs Free Helpdesk
  • · Work to lists to ensure that your workload is prioritised
  • · Register calls directly via email or by the web
  • · Configurable custom fields
  • · Full tracking and tracing
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NeuQs Free Helpdesk 
Oxygen Help Desk
  • · 100% Web Based
  • · Quick Call Templates
  • · Customer Self Service Portal
  • · In built Email Module
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Oxygen Help DeskIT Management
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  • · Knowledge Base
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