Logo for Desk.com for Google Apps

Desk.com for Google Apps

Google's featured Customer Management app
(based on 1 reviews)
  • 31,739 followers
  • 7,123 fans

Visit Website

Key Features of Desk.com for Google Apps

  • Customer case management
  • Business insights
  • Case status tracking
  • 3rd party app integrations
  • Automated business rules
  • Virtual badges
  • Customer profiles
  • Customer conversation archiving
  • Cross-company support roles
  • Universal inbox
  • Macros for smart shortcuts
  • Case filter view
  • Labels and custom fields
  • Create custom filters
  • Bulk uploading
  • Integration URLS
  • Case history
  • Open API
  • Content management
  • Multilingual support

Screenshots of Desk.com for Google Apps

Screenshot #1 of Desk.com for Google Apps (Desk.com Case Management)
Screenshot #2 of Desk.com for Google Apps (Desk.com Universal Inbox)
Screenshot #3 of Desk.com for Google Apps (Desk.com Productivity Lables)
Screenshot #4 of Desk.com for Google Apps (Desk.com Articles)
Screenshot #5 of Desk.com for Google Apps (Desk.com Online Forms)
Screenshot #6 of Desk.com for Google Apps (Desk.com reports)
Screenshot #7 of Desk.com for Google Apps (Desk.com Integrations)
Screenshot #8 of Desk.com for Google Apps (Desk.com API)
Screenshot #9 of Desk.com for Google Apps (Desk.com Mobile)
Screenshot #10 of Desk.com for Google Apps (Customer Service Software by Desk.com)
Screenshot #11 of Desk.com for Google Apps (Social CRM)
Screenshot #12 of Desk.com for Google Apps (Desk.com for Google Apps)

Overview of Desk.com for Google Apps

Desk.com, built on the Salesforce platform, is a customer service and help desk application and a Google apps integration partner. The Desk.com application allows you to manage all your customer interactions form one location, including email, chat, phone and web communications, along with social media interactions and mobile requests.

The Desk.com application integrates with your Gmail account so you can manage all requests and tickets from one platform. Desk.com can be made available on your Google Control Panel and Universal Navigation Bar. Desk.com allows you to provide live chat on your website, you can also track incoming and outgoing phone calls.

Use Desk.com's universal inbox to manage email requests from various providers. The app facilitates the routing of requests and queries to the right agents and queues. The social media integrations mean you can respond to social media discussions in a timely fashion. All of this activity is recorded and archived within the app.

Read full description of Desk.com for Google Apps ↓

Specifications

Intended UsersFreelancers, Non Profits, Public Administrations, Small Business
Devices SupportedAndroid, iPhone-iPad, Mobile Web App, RIM-BlackBerry, Web-based, Windows
Supported CountriesAsia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesArabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Categories· Help Desk and Ticket Management Software · Social CRM Software · Customer Support Software · Startup solutions Software

Desk.com for Google Apps Pricing

Starting from: $3.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Starter $3 - per month for up to 3 agents, billed annually

Plus Plan $29 - per month per agent, billed annually.

Benefits

  • Ticket and Case Management - Collect customer interactions from all channels and turn them into tickets organized in your universal inbox.

  • Case Filters - Use Case Filters to search specific cases, such as those assigned to you, VIP cases, or open cases.

  • Business Rules - Use Desk.com to create business rules to decide which cases to sent to whom, and which cases should be dealt with first.

  • Customer Profiles - Pull information from Twitter, Facebook and Salesforce to gather important customer data and organize people by groups or company.

  • Company-wide Support - Use Desk.com to enable all departments in your company to provide customer support, from sales and marketing to corporate heads.

  • Live Chat - You can add a Desk.com pop-up window to your website or integrate the app with Olark, SnapEngage, or LiveChat.

  • Content Management - Use Desk.com to build an online, branded and searchable knowledge base. You can create different knowledge bases for different products.

  • Achievement Tool - Assign "badges" such as "Supprt Ninja", as well as "Weekly Champion" titles to your agents to drive motivation.

  • Google Apps Single Sign On: Google Apps Authentication provides those with Google Apps to login with their Google Apps email addresses.

  • Other Benefits - Multilingual support and, Salesforce.com and Chatter integration.

  • Finally we have one place for all the customer requests

    Enzo Schiavone3rd of April, 2012 12:15

    All the interaction that we have with clients can now be managed from one desktop. No switching screens any more... The software can be opened directly from the Google panel, without any additional login. The Dashboard is easy to use and I have the feeling that the work of my team is much easier now.

    Read all reviews for Desk.com for Google Apps


    Desk.comReviews: 18
    Avg rating: 4.5
    Desk.comAll-in-one customer support for fast-growing businesses
    Zendesk
    • · Flexible ticket management with automated workflow
    • · Multi-channel support: email, web, phone, chat, social media
    • · Mobile support with native iPhone, iPad, and Android apps
    • · Robust reporting and advanced analytics
    Visit WebsiteCompare with Desk.com for Google Apps
    ZendeskCustomer Management
    HappyFox
    • · Convert emails into tickets
    • · Intutive user interface
    • · In-depth reporting
    • · Smart rules for automation
    Visit WebsiteCompare with Desk.com for Google Apps
    HappyFoxCustomer Management
    Casengo
    • · Multi-channel support / email, chat, social media in 1 inbox
    • · Multi-brand / manage multiple websites from within Casengo
    • · Knowledge base / boost self-service amongst online visitors
    • · Flex users / add short-time users for flexible support
    Visit WebsiteCompare with Desk.com for Google Apps
    CasengoCustomer Management
    Cayzu Help Desk
    • · Email to ticket conversion
    • · Brandable Knowledge base
    • · Beautiful and easy to use cloud based portal
    • · SLAs & business rules
    Visit WebsiteCompare with Desk.com for Google Apps
    Cayzu Help DeskCayzu. Simple. Affordable. Helpdesk Solution.
    Salesforce 1 Service Cloud
    • · Goals, coaching, and rewards for teams
    • · Dynamic Knowledgebase
    • · Live Agent Web Chat
    • · Contract & Entitlement Management
    Visit WebsiteCompare with Desk.com for Google Apps
    Salesforce 1 Service CloudIT Management
    PHC Service FX
    • · Lend your customers quick support
    • · Give support and use one email to do it
    • · Know the status of each ticket
    • · Distribute the requests
    Visit WebsiteCompare with Desk.com for Google Apps
    PHC Service FXCustomer Management
    Advertisement

    Page last modified