Key Features of Desk.com for Google Apps
- Easy-to-use dashboard
- Collaborative tool supports Facebook, Twitter, & Gmail cases
- Sophisticated business rules efficiently route cases
- Flex pricing to support whole company
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Desk.com for Google Apps is Google's featured help desk app providing an all-in-one tool for traditional and social service and support. All your customer interactions from different channels such as email, chat, phone, web, Facebook, Twitter, and mobile reach you through one organized desktop. Your Gmail accounts can feed directly into that desktop, to avoid overflowing support inboxes.Get started right from your Google Apps account and have Desk.com available on your Google Control Panel and Universal Navigation Bar. And the best is: No additional login is required.
|Intended Users:||Freelancers, Non Profits, Public Administrations, Small Business|
|Supported Countries:||Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States|
|Supported Languages:||Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish|
|Categories:||· Startup solutions · Help Desk and Ticket Management · Social CRM · Customer Support|
Desk.com for Google Apps Pricing
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)
First Agent is always free
$1/hour for flex (part-time) agents
$49/month for additional full-time agents
Desk.com pulls all your customer service conversations into one central desktop where service requests that reach you through traditional and social channels are collected, prioritized, and handled by your team. No more ALT+Tab from screen to screen, no more juggling multiple applications. All your customer service can be handled from one cleanly-designed desktop. Whether your customers want to talk to you by email, phone, Twitter, or chat.
Finally we have one place for all the customer requests
All the interaction that we have with clients can now be managed from one desktop. No switching screens any more... The software can be opened directly from the Google panel, without any additional login. The Dashboard is easy to use and I have the feeling that the work of my team is much easier now.
— Enzo Schiavone (3rd of April, 2012)
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